What’s New by Feature

VOSS-896: Accessibility Support in new Portal

Feature	Document	Doc link	Doc change
VOSS-896: Accessibility Support in new Portal	Core Feature Guide: Release 21.4	Accessibility	Updated compliance notice

VOSS-872: License Enforcement (EKB-13382: Add License token ID to License Audit header)

Feature	Document	Doc link	Doc change
VOSS-872: License Enforcement (EKB-13382: Add License token ID to License Audit header)	Licensing and Subscriber Data Export Guide: Release 21.4	License Anonymous Customer Aggregate Data Export	Added details on license requirements.
	Licensing and Subscriber Data Export Guide: Release 21.4	Detail License Customer Aggregate Data Export	Added details on license requirements.

VOSS-872: License Enforcement (EKB-13096: Manage license tokens via platform CLI)

Feature	Document	Doc link	Doc change
VOSS-872: License Enforcement (EKB-13096: Manage license tokens via platform CLI)	Platform Guide: Release 21.4	Product Licensing	Added details on license requirements. Added details on CLI commands for license management.

VOSS-872: License Enforcement (EKB-13093: SysAdmin manage License Token via Automate GUI)

Feature	Document	Doc link	Doc change
VOSS-872: License Enforcement (EKB-13093: SysAdmin manage License Token via Automate GUI)	Core Feature Guide: Release 21.4	Product License Management	Added details on license requirements. Added details on license management in the GUI.

VOSS-872: License Enforcement (EKB-13050: Enabler LS: Integrate License Service into Automate platform ISO build)

Feature	Document	Doc link	Doc change
VOSS-872: License Enforcement (EKB-13050: Enabler LS: Integrate License Service into Automate platform ISO build)	Platform Guide: Release 21.4	Product Licensing	Added details on license requirements. Added details for new Licensing service.

VOSS-872: License Enforcement

Feature	Document	Doc link	Doc change
VOSS-872: License Enforcement	Installation Guide: Release 21.4	Modular Architecture Multinode Installation	Added details on license requirements.
	Installation Guide: Release 21.4	Multinode Installation	Added details on license requirements.
	Installation Guide: Release 21.4	Single-node cluster (cluster-of-one) Installation	Added details on license requirements.
	Upgrade Guide with ISO and Template: Release 21.4	Modular Cluster Topology: Upgrade a Multinode Environment with the ISO and Template	Added details on license requirements.
	Upgrade Guide with ISO and Template: Release 21.4	Upgrade a Single Node Cluster Environment with the ISO and Template	Added details on license requirements.
	Upgrade Guide with Delta Bundle: Release 21.4	Modular Cluster Topology: Upgrade a Multinode Environment with the Delta Bundle	Added details on license requirements.
	Upgrade Guide with Delta Bundle: Release 21.4	Unified Node Topology: Upgrade a Multinode Environment with the Delta Bundle	Added details on license requirements.
	Upgrade Guide with Delta Bundle: Release 21.4	Upgrade a Single Node Cluster Environment with the Delta Bundle	Added details on license requirements.

VOSS-567: Support for Maintenance Mode (Phase 1)

Feature	Document	Doc link	Doc change
VOSS-567: Support for Maintenance Mode (Phase 1)	Platform Guide: Release 21.4-PB4	System Maintenance Mode	Added details and usage of new commands for maintenance mode.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17672: Add Webex number inventory where allowed)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17672: Add Webex number inventory where allowed)	Core Feature Guide: Release 21.4-PB4	Number Inventory	Added various details on updates to Webex Calling. Added notes on Webex App Calling usage in Number Inventory.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB4	Number Inventory	Added various details on updates to Webex Calling. Added notes on Webex App Calling usage in Number Inventory.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17406: Update default syncs for Spark device models)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17406: Update default syncs for Spark device models)	Core Feature Guide: Release 21.4-PB4	Webex App Sync	Added various details on updates to Webex Calling. Added details on Webex App model syncs.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17361: Create device model and relation to support Webex Call Park)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17361: Create device model and relation to support Webex Call Park)	Core Feature Guide: Release 21.4-PB4	Webex App Call Park	Added various details on updates to Webex Calling. Added details on Webex Call Park in VOSS Automate.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17302: Create Webex schedule device model and Relation)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-17302: Create Webex schedule device model and Relation)	Core Feature Guide: Release 21.4-PB4	Webex Schedules	Added various details on updates to Webex Calling. Added details on Webex Schedules.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16709: Create Webex Schedule Management utility)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16709: Create Webex Schedule Management utility)	Core Feature Guide: Release 21.4-PB4	Webex Bulk Actions	Added various details on updates to Webex Calling. Added details on Webex Bulk Actions for Schedules.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16654: Webex Location Calling Details updates)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16654: Webex Location Calling Details updates)	Core Feature Guide: Release 21.4-PB4	Webex Locations	Added various details on updates to Webex Calling. Added notes on Webex Location Calling Settings in VOSS Automate.

VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16557: Extend flow through provisioning to trigger from Webex user)

Feature	Document	Doc link	Doc change
VOSS-1295: Webex Calling - Enhancements 21.4-PB4 (EKB-16557: Extend flow through provisioning to trigger from Webex user)	Core Feature Guide: Release 21.4-PB4	Setting up Flow Through Provisioning	Added various details on updates to Webex Calling. Added details on Flow Through Provisioning from Cisco Webex.
	Core Feature Guide: Release 21.4-PB4	Quick Add Subscriber Groups	Added various details on updates to Webex Calling. Added details on Flow Through Provisioning from Cisco Webex.
	Core Feature Guide: Release 21.4-PB4	Webex App User Management	Added various details on updates to Webex Calling. Added details on Flow Through Provisioning from Cisco Webex.

VOSS-1271: Enhance Generic Dial Plan Tool with additional MS Teams Policies

Feature	Document	Doc link	Doc change
VOSS-1271: Enhance Generic Dial Plan Tool with additional MS Teams Policies	Core Feature Guide: Release 21.4-PB3	Microsoft Dial Plan Models	Docs updated for additional MS Teams policies in the Generic Dial Plan Tool.

VOSS-1263: Add a Change Pin option to Phone Services

Feature	Document	Doc link	Doc change
VOSS-1263: Add a Change Pin option to Phone Services	Core Feature Guide: Release 21.4-PB3	Introduction to Phone Services	Added details for PIN reset option on IP phones, for users with extension mobility.
	Core Feature Guide: Release 21.4-PB3	Manage Phone Services	Added details for PIN reset option on IP phones, for users with extension mobility.

VOSS-1262: Support Microsoft Teams PowerShell version 5.6.0

Feature	Document	Doc link	Doc change
VOSS-1262: Support Microsoft Teams PowerShell version 5.6.0	Core Feature Guide: Release 21.4-PB3	Set up the PowerShell Proxy Server	Updated supported version of MS Teams PowerShell module.

VOSS-1261: Implement Simpler License Audit Logic Across the Insights and Automate Products

Feature	Document	Doc link	Doc change
VOSS-1261: Implement Simpler License Audit Logic Across the Insights and Automate Products	Licensing and Subscriber Data Export Guide: Release 21.4-PB4	Detail License Customer Aggregate Data Export	Added details on version 5.0.0 licensing audit command and output

VOSS-1234: Utilize AudioCodes ARM registration data to reconcile the number inventory

Feature	Document	Doc link	Doc change
VOSS-1234: Utilize AudioCodes ARM registration data to reconcile the number inventory	Core Feature Guide: Release 21.4-PB2	Number Inventory	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.
	Core Feature Guide: Release 21.4-PB2	Number Status and Usage	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.
	Core Feature Guide: Release 21.4-PB2	Audit Number Inventory	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Number Inventory	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Number Status and Usage	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Audit Number Inventory	Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.

VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16929: Update multi vendor subscriber to cover Webex Calling)

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16929: Update multi vendor subscriber to cover Webex Calling)	Core Feature Guide: Release 21.4-PB3	Multi Vendor Subscribers	Documentation updated for Webex Calling enhancements. Webex service card details updated for users with a Webex Calling Professional license.

VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16916: Remove the need to cut and paste tokens for Webex app setup)

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16916: Remove the need to cut and paste tokens for Webex app setup)	Core Feature Guide: Release 21.4-PB3	Cisco Webex Service	Documentation updated for Webex Calling enhancements. Updated the steps for adding the Cisco Webex service.

VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16710: Allow for location naming convention to influence the creation of an imported location)

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16710: Allow for location naming convention to influence the creation of an imported location)	Core Feature Guide: Release 21.4-PB3	Cisco Webex Overview	Documentation updated for Webex Calling enhancements. Updated the details around automatic site creation

VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16572: Allow for the VOSS site name to be different to the Webex location name)

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-16572: Allow for the VOSS site name to be different to the Webex location name)	Core Feature Guide: Release 21.4-PB3	Site Defaults	Documentation updated for Webex Calling enhancements. Details added for VOSS site naming when the site is mapped to a Webex location in the site defaults.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB3	Site Defaults	Documentation updated for Webex Calling enhancements. Details added for VOSS site naming when the site is mapped to a Webex location in the site defaults.

VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-15832: Support for managing Webex User Calling Features)

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3 (EKB-15832: Support for managing Webex User Calling Features)	Core Feature Guide: Release 21.4-PB3	Cisco Webex Overview	Documentation updated for Webex Calling enhancements. Added details around Webex App user Calling Settings - user with Webex Calling Pro license.

VOSS-1230: Webex Calling - Enhancements 21.4-PB3

Feature	Document	Doc link	Doc change
VOSS-1230: Webex Calling - Enhancements 21.4-PB3	Core Feature Guide: Release 21.4-PB3	Model Filter Criteria	Documentation updated for Webex Calling enhancements.

VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership (EKB-16623: Display groups and license state of the user on relation/MicrosoftSubscriber)

Feature	Document	Doc link	Doc change
VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership (EKB-16623: Display groups and license state of the user on relation/MicrosoftSubscriber)	Core Feature Guide: Release 21.4-PB2	Microsoft Subscribers	Added details for licensing users for MS Teams and Teams Phone by group membership.

VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership (EKB-15985: Add a quick action on Multi Vendor Subscriber to update group membership)

Feature	Document	Doc link	Doc change
VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership (EKB-15985: Add a quick action on Multi Vendor Subscriber to update group membership)	Core Feature Guide: Release 21.4-PB2	Multi Vendor Subscribers	Added details for licensing users for MS Teams and Teams Phone by group membership. Added details for the new Multi Vendor Subscriber quick action, “Update Group Membership”.
	Core Feature Guide: Release 21.4-PB2	Enable Multi Vendor Subscribers	Added details for licensing users for MS Teams and Teams Phone by group membership. Added details for the new Multi Vendor Subscriber quick action, “Update Group Membership”.

VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership

Feature	Document	Doc link	Doc change
VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership	Core Feature Guide: Release 21.4-PB2	Microsoft Licenses	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Subscriber Profiles	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Manage Group Membership	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Quick Offboard Subscriber	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Quick Subscriber	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Quick Add Subscriber Groups	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Core Feature Guide: Release 21.4-PB2	Site Defaults	Added details for licensing users for MS Teams and Teams Phone by group membership.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Site Defaults	Added details for licensing users for MS Teams and Teams Phone by group membership.

VOSS-1189: Implement the ability to delete a Multi Vendor Subscriber

Feature	Document	Doc link	Doc change
VOSS-1189: Implement the ability to delete a Multi Vendor Subscriber	Core Feature Guide: Release 21.4-PB3	Multi Vendor Subscribers	Added a delete step for multi vendor subscribers.

VOSS-1181: Support Microsoft Teams PowerShell version 5.1.0

Feature	Document	Doc link	Doc change
VOSS-1181: Support Microsoft Teams PowerShell version 5.1.0	Core Feature Guide: Release 21.4-PB2	Set up the PowerShell Proxy Server	Updated the required MS Teams PowerShell module to version 5.1.0

VOSS-1167: Disaster recovery call routing on Oracle SBCs when using Microsoft Teams

Feature	Document	Doc link	Doc change
VOSS-1167: Disaster recovery call routing on Oracle SBCs when using Microsoft Teams	Core Feature Guide: Release 21.4-PB2	Call Redirection Routing Plan for Disaster Recovery	Added details for configuring and enabling alternate call routing as a disaster recovery tool.

VOSS-1150: Support Operator Connect for Providers

Feature	Document	Doc link	Doc change
VOSS-1150: Support Operator Connect for Providers	Core Feature Guide: Release 21.4-PB2	Number Status and Usage	Added a concept topic and steps for using MS Operator Connect in VOSS Automate.
	Core Feature Guide: Release 21.4-PB2	Microsoft Operator Connect Management in VOSS Automate	Added a concept topic and steps for using MS Operator Connect in VOSS Automate.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Number Status and Usage	Added a concept topic and steps for using MS Operator Connect in VOSS Automate.

VOSS-1148: Call Queue improvements needed

Feature	Document	Doc link	Doc change
VOSS-1148: Call Queue improvements needed	Core Feature Guide: Release 21.4	Call Queues	Added details for managing Microsoft Teams call queues from VOSS Automate.

VOSS-1144: Webex endpoint scheduled configuration reset to baseline

Feature	Document	Doc link	Doc change
VOSS-1144: Webex endpoint scheduled configuration reset to baseline	Core Feature Guide: Release 21.4-PB1	Webex App Workspaces	Documentation updated to describe how to reset Webex RoomOS devices, either manually or via a schedule.

VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15973: Create Webex devices SDE export file)

Feature	Document	Doc link	Doc change
VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15973: Create Webex devices SDE export file)	Platform Guide: Release 21.4-PB2	Webex Devices Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB2	Webex Devices Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15972: Create new Webex workspaces SDE file)

Feature	Document	Doc link	Doc change
VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15972: Create new Webex workspaces SDE file)	Platform Guide: Release 21.4-PB2	Webex Workspaces Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB2	Webex Workspaces Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15971: Update webex_teams SDE report)

Feature	Document	Doc link	Doc change
VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15971: Update webex_teams SDE report)	Platform Guide: Release 21.4-PB2	Webex Teams Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB2	Webex Teams Data Export	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15422: Update Webex Cloud Function to support Location)

Feature	Document	Doc link	Doc change
VOSS-1138: Webex Teams Calling Management - Initial Phase (EKB-15422: Update Webex Cloud Function to support Location)	Core Feature Guide: Release 21.4-PB2	Cisco Webex Service	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

VOSS-1138: Webex Teams Calling Management - Initial Phase

Feature	Document	Doc link	Doc change
VOSS-1138: Webex Teams Calling Management - Initial Phase	Core Feature Guide: Release 21.4-PB2	Number Status and Usage	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Core Feature Guide: Release 21.4-PB2	Subscribers	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Core Feature Guide: Release 21.4-PB2	Webex App Licenses	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Core Feature Guide: Release 21.4-PB2	Cisco Webex Overview	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Core Feature Guide: Release 21.4-PB2	Webex App Workspaces	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Number Status and Usage	Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

VOSS-1131: Automate Accessibility Support 21.4-PB4

Feature	Document	Doc link	Doc change
VOSS-1131: Automate Accessibility Support 21.4-PB4	Core Feature Guide: Release 21.4-PB4	Accessibility	Accessibility statement for Automate updated.

VOSS-1124: Support Microsoft dial plan elements in generic dial plan (EKB-14273: Dialplan Tool enhancements)

Feature	Document	Doc link	Doc change
VOSS-1124: Support Microsoft dial plan elements in generic dial plan (EKB-14273: Dialplan Tool enhancements)	Core Feature Guide: Release 21.4-PB1	Cisco Custom Dial Plans	Added details for supported Microsoft dial plan elements in the generic dial plan, which allows push and pull of MS Teams dial plan elements.
	Core Feature Guide: Release 21.4-PB1	Dial Plan Maintenance	Added details for supported Microsoft dial plan elements in the generic dial plan, which allows push and pull of MS Teams dial plan elements.
	Core Feature Guide: Release 21.4-PB1	Dial Plan Viewer	Added details for supported Microsoft dial plan elements in the generic dial plan, which allows push and pull of MS Teams dial plan elements.
	Core Feature Guide: Release 21.4-PB1	Dial Plan Management Tool	Added details for supported Microsoft dial plan elements in the generic dial plan, which allows push and pull of MS Teams dial plan elements.

VOSS-1124: Support Microsoft dial plan elements in generic dial plan

Feature	Document	Doc link	Doc change
VOSS-1124: Support Microsoft dial plan elements in generic dial plan	Core Feature Guide: Release 21.4-PB1	Microsoft Dial Plan Models	Added details for supported Microsoft dial plan elements in the generic dial plan, which allows push and pull of MS Teams dial plan elements.

VOSS-1122: Write to Active Directory as part of Quick Add/Subscriber from profile onboarding workflow

Feature	Document	Doc link	Doc change
VOSS-1122: Write to Active Directory as part of Quick Add/Subscriber from profile onboarding workflow	Core Feature Guide: Release 21.4-PB1	Write back to Active Directory LDAP	Added details for Microsoft Active Directory LDAP Servers option to enable write back as a part of the Quick Add Subscriber process

VOSS-1115: Microsoft Auto Attendant improvements

Feature	Document	Doc link	Doc change
VOSS-1115: Microsoft Auto Attendant improvements	Core Feature Guide: Release 21.4	Auto Attendants	Added details for managing Microsoft Teams auto attendants from VOSS Automate.
	Core Feature Guide: Release 21.4	Holidays	Added details for managing Microsoft Teams auto attendants from VOSS Automate.

VOSS-1100: Webex endpoint configuration

Feature	Document	Doc link	Doc change
VOSS-1100: Webex endpoint configuration	Core Feature Guide: Release 21.4-PB1	Webex App Workspaces	Added details on new devices and configuration that can be added to a Webex app workspace.

VOSS-1098: Microsoft Group sync ability

Feature	Document	Doc link	Doc change
VOSS-1098: Microsoft Group sync ability	Core Feature Guide: Release 21.4	Groups	Added details for how to view Microsoft Teams Active Directory groups synced in from the Microsoft Teams cloud portal.

VOSS-1070: Consolidate Business Admin Portal capabilities with Admin Portal

Feature	Document	Doc link	Doc change
VOSS-1070: Consolidate Business Admin Portal capabilities with Admin Portal	Core Feature Guide: Release 21.4	Create a Business Admin Role	Added details on managing a Business Admin role.

VOSS-1065: Support ‘CsUserCallingSettings’ cmdlet for Microsoft Teams to add settings such as call forward and delegation

Feature	Document	Doc link	Doc change
VOSS-1065: Support ‘CsUserCallingSettings’ cmdlet for Microsoft Teams to add settings such as call forward and delegation	Core Feature Guide: Release 21.4	User Calling Settings	Added details for how to configure calling settings for Microsoft users.

VOSS-1061: Updated support for new Webex App calling APIs

Feature	Document	Doc link	Doc change
VOSS-1061: Updated support for new Webex App calling APIs	Core Feature Guide: Release 21.4	Quick Add Subscriber	Added details for new API and removal of bulk CSV updates.
	Core Feature Guide: Release 21.4	Cisco Webex Overview	Added details for new API and removal of bulk CSV updates.
	Core Feature Guide: Release 21.4	Cisco Webex Service	Added details for new API and removal of bulk CSV updates.

VOSS-1049: Configure External Access settings in Microsoft Teams

Feature	Document	Doc link	Doc change
VOSS-1049: Configure External Access settings in Microsoft Teams	Core Feature Guide: Release 21.4	External Access for MS Teams	Added details for managing external access settings for Microsoft Teams users from VOSS Automate.

VOSS-1048: MS Teams - Support for Teams management and user assignment

Feature	Document	Doc link	Doc change
VOSS-1048: MS Teams - Support for Teams management and user assignment	Core Feature Guide: Release 21.4	Manage MS Teams	Added details for how to view and apply templates imported from Microsoft Teams cloud portal.
	Core Feature Guide: Release 21.4	Create Application Registration in Microsoft Cloud Tenant Portal	Added details for how to view and apply templates imported from Microsoft Teams cloud portal.
	Core Feature Guide: Release 21.4	MS Teams Templates	Added details for how to view and apply templates imported from Microsoft Teams cloud portal.

VOSS-1045: Remote Destination schedule management support for the Admin Portal

Feature	Document	Doc link	Doc change
VOSS-1045: Remote Destination schedule management support for the Admin Portal	Core Feature Guide: Release 21.4	Multi Vendor Subscribers	Added details for managing single number reach (SNR) remote destination profiles in the VOSS Automate Admin portal.
	Core Feature Guide: Release 21.4	Single Number Reach	Added details for managing single number reach (SNR) remote destination profiles in the VOSS Automate Admin portal.

EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments

Feature	Document	Doc link	Doc change
EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments	Core Feature Guide: Release 21.4	Number Management Overview	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Core Feature Guide: Release 21.4	Global Settings	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Core Feature Guide: Release 21.4	E164 Associations ( N to N DN )	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Core Feature Guide: Release 21.4	E164 Associations ( N to 1 DN )	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Advanced Configuration Guide: Release 21.4	Global Settings	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Provider HCS Dial Plan Management Support Guide: Release 21.4	Number Management Overview	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Provider HCS Dial Plan Management Support Guide: Release 21.4	Global Settings	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Provider HCS Dial Plan Management Support Guide: Release 21.4	E164 Associations ( N to N DN )	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.
	Provider HCS Dial Plan Management Support Guide: Release 21.4	E164 Associations ( N to 1 DN )	Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.

EKB-6630: Add date-picker popup for date-format fields for Unity Connection Auto Attendant Schedule, Bulk Load, and Schedule pages

Feature	Document	Doc link	Doc change
EKB-6630: Add date-picker popup for date-format fields for Unity Connection Auto Attendant Schedule, Bulk Load, and Schedule pages	Core Feature Guide: Release 21.4-PB2	Filtering Transactions	Details added for the new calendar date picker on some forms.
	Core Feature Guide: Release 21.4-PB2	Bulk Load Sheets	Details added for the new calendar date picker on some forms.
	Core Feature Guide: Release 21.4-PB2	Add or Update a Schedule	Details added for the new calendar date picker on some forms.
	BulkLoader Provisioning Guide: Release 21.4-PB2	Bulk Load Sheets	Details added for the new calendar date picker on some forms.

EKB-5746: Enable and default the Microsoft PowerShell proxy to communicate over HTTPS

Feature	Document	Doc link	Doc change
EKB-5746: Enable and default the Microsoft PowerShell proxy to communicate over HTTPS	Core Feature Guide: Release 21.4-PB1	Set up the PowerShell Proxy Server	Added details on WinRM over HTTPS during PowerShell Proxy setup.

EKB-4889: Customer admin should not be able to add “Standard CCM Super Users” group to subscriber

Feature	Document	Doc link	Doc change
EKB-4889: Customer admin should not be able to add “Standard CCM Super Users” group to subscriber	Core Feature Guide: Release 21.4	Global Settings	Added details for Global Setting “Disallowed CUCM User Groups”.
	Advanced Configuration Guide: Release 21.4	Global Settings	Added details for Global Setting “Disallowed CUCM User Groups”.
	Provider HCS Dial Plan Management Support Guide: Release 21.4	Global Settings	Added details for Global Setting “Disallowed CUCM User Groups”.

EKB-4480: Add support for panel display in Field Display Policy

Feature	Document	Doc link	Doc change
EKB-4480: Add support for panel display in Field Display Policy	Core Feature Guide: Release 21.4	Field Display Policies	Added details on Tabs / Panels switch option in FDPs.
	Advanced Configuration Guide: Release 21.4	Field Display Policies	Added details on Tabs / Panels switch option in FDPs.

EKB-4276: Add widget support to Landing Page configuration

Feature	Document	Doc link	Doc change
EKB-4276: Add widget support to Landing Page configuration	Core Feature Guide: Release 21.4	Landing Pages	Added details on adding a graph to a landing page.

EKB-18215: Add “Owners” field to Distribution Groups on MS Exchange

Feature	Document	Doc link	Doc change
EKB-18215: Add “Owners” field to Distribution Groups on MS Exchange	Core Feature Guide: Release 21.4-PB4	Microsoft Exchange	Updated details for management of the Owners field.

EKB-17941: Custom value is removed from URL when forwarding to Admin Portal

Feature	Document	Doc link	Doc change
EKB-17941: Custom value is removed from URL when forwarding to Admin Portal	Core Feature Guide: Release 21.4-PB4	Log In to the Admin Portal	Added details around the format of the path for log in.

EKB-17934: Update MultiVendorSubscriber Move action to use view/MultiVendorServiceUserMove_VIEW

Feature	Document	Doc link	Doc change
EKB-17934: Update MultiVendorSubscriber Move action to use view/MultiVendorServiceUserMove_VIEW	Core Feature Guide: Release 21.4-PB4	Multi Vendor Subscribers	Updated the description for the MVS Move Subscriber quick action.

EKB-17924: Increase Template memory limit handling of requests from 9MB to 100MB to reduce “Template output exceeded memory limit” failures on Data Syncs

Feature	Document	Doc link	Doc change
EKB-17924: Increase Template memory limit handling of requests from 9MB to 100MB to reduce “Template output exceeded memory limit” failures on Data Syncs	Core Feature Guide: Release 21.4-PB4	Configure Microsoft Tenant Connection Parameters	Added a note around the increase of the memory limit handling of requests.

EKB-17823: Enable “Update Subscriber Services” in Multi Vendor Subscriber quick actions

Feature	Document	Doc link	Doc change
EKB-17823: Enable “Update Subscriber Services” in Multi Vendor Subscriber quick actions	Core Feature Guide: Release 21.4-PB4	Multi Vendor Subscribers	Added a description for the Update Services quick action for multi vendor subscribers.

EKB-17755: After Microsoft QoS CsonlineUser still has PhoneSystem stored in local cache

Feature	Document	Doc link	Doc change
EKB-17755: After Microsoft QoS CsonlineUser still has PhoneSystem stored in local cache	Core Feature Guide: Release 21.4-PB4	Quick Offboard Subscriber	Added a note for quick offboard of Microsoft subscriber around wait time for changes due to delay on the MS Cloud side of the transaction processing.

EKB-17703: Landing Pages: Update “Adaptation related” links to include an * and Update Access Profiles for all links defined (valid or invalid)

Feature	Document	Doc link	Doc change
EKB-17703: Landing Pages: Update “Adaptation related” links to include an * and Update Access Profiles for all links defined (valid or invalid)	Core Feature Guide: Release 21.4-PB4	Landing Pages	Added a note that on MVS landing pages and menu layouts, where links point to adaptations, the link text has an asterisk postfix.
	Core Feature Guide: Release 21.4-PB4	Menu Layouts	Added a note that on MVS landing pages and menu layouts, where links point to adaptations, the link text has an asterisk postfix.

EKB-17625: Change the Refresh action on Multi Vendor Subscriber to be a non-cached GET

Feature	Document	Doc link	Doc change
EKB-17625: Change the Refresh action on Multi Vendor Subscriber to be a non-cached GET	Core Feature Guide: Release 21.4-PB4	Multi Vendor Subscribers	Updated the description of the Refresh quick action for multivendor subscriber.

EKB-17609: Permission configuration for /api/handle_oauth_webex/

Feature	Document	Doc link	Doc change
EKB-17609: Permission configuration for /api/handle_oauth_webex/	Core Feature Guide: Release 21.4-PB3	Access Profile Permissions and Operations	Added a note around model type dependency for miscellaneous API views.

EKB-17545: Make domain drop-down available when adding Exchange models

Feature	Document	Doc link	Doc change
EKB-17545: Make domain drop-down available when adding Exchange models	Core Feature Guide: Release 21.4-PB4	Microsoft Exchange	Updated the procedure for managing Microsoft Exchange mailboxes.

EKB-17505: Add ten generic custom string and Boolean fields to view/MicrosoftSubscriberQos

Feature	Document	Doc link	Doc change
EKB-17505: Add ten generic custom string and Boolean fields to view/MicrosoftSubscriberQos	Core Feature Guide: Release 21.4-PB4	Quick Offboard Subscriber	Added details on the new custom string and Boolean fields for Quick Offboard Subscriber.

EKB-17469: Add the phone model to the Phone panel summary in Multi Vendor Subscriber

Feature	Document	Doc link	Doc change
EKB-17469: Add the phone model to the Phone panel summary in Multi Vendor Subscriber	Core Feature Guide: Release 21.4-PB3	Multi Vendor Subscribers	Added a note that phone product models now display below the icons to allow easy identification of phones.

EKB-17360: Create device model and relation to support Webex Auto Attendants

Feature	Document	Doc link	Doc change
EKB-17360: Create device model and relation to support Webex Auto Attendants	Core Feature Guide: Release 21.4-PB4	Webex App Auto Attendants	Added details around support for Webex Auto Attendants.

EKB-17359: Create device model and relation to support Webex pickup groups

Feature	Document	Doc link	Doc change
EKB-17359: Create device model and relation to support Webex pickup groups	Core Feature Guide: Release 21.4-PB4	Webex App Call Pickup	Added notes on Webex pickup groups in VOSS Automate

EKB-17315: Phone relation cannot be updated if OwnerID(Subscriber) is at customer but phone is at site

Feature	Document	Doc link	Doc change
EKB-17315: Phone relation cannot be updated if OwnerID(Subscriber) is at customer but phone is at site	Core Feature Guide: Release 21.4-PB4	Phones	Added a note that phones can be added or updated with an Owner User ID at a higher hierarchy.

EKB-17294: Ubuntu FIPS integration stopped working after Canonical was renamed to Ubuntu Pro

Feature	Document	Doc link	Doc change
EKB-17294: Ubuntu FIPS integration stopped working after Canonical was renamed to Ubuntu Pro	Platform Guide: Release 21.4-PB3	Federal Information Processing Standards (FIPS)	Added a note around the upgrade requirement.

EKB-17201: Create device model and relation to support Webex hunt groups

Feature	Document	Doc link	Doc change
EKB-17201: Create device model and relation to support Webex hunt groups	Core Feature Guide: Release 21.4-PB4	Webex App Hunt Groups	Added notes on Webex hunt groups in VOSS Automate.

EKB-17166: Create voicemail profile fails for Webex Dedicated Instance customers

Feature	Document	Doc link	Doc change
EKB-17166: Create voicemail profile fails for Webex Dedicated Instance customers	Core Feature Guide: Release 21.4-PB3	Create Voice Mail Service	Updated the prerequisites and steps for associating voice mail services to customer.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB3	Create Voice Mail Service	Updated the prerequisites and steps for associating voice mail services to customer.

EKB-17143: Add the ability to define static hostname entries in platform CLI

Feature	Document	Doc link	Doc change
EKB-17143: Add the ability to define static hostname entries in platform CLI	Platform Guide: Release 21.4-PB3	Network interfaces	Added details for maintaining network static hosts

EKB-17077: Add “Resource Account” and “Calling Party Name” fields to MS Calling Line Identity form

Feature	Document	Doc link	Doc change
EKB-17077: Add “Resource Account” and “Calling Party Name” fields to MS Calling Line Identity form	Core Feature Guide: Release 21.4-PB4	Microsoft Dial Plan Models	Added details on availability of a Resource Account on Calling Line Identity.

EKB-17035: Implement initial Microsoft Teams license check during Quick Subscriber

Feature	Document	Doc link	Doc change
EKB-17035: Implement initial Microsoft Teams license check during Quick Subscriber	Core Feature Guide: Release 21.4-PB3	Quick Subscriber	Added a note around license update when a user is assigned a Quick Add Group where the group license provides additional services.

EKB-17021: Show the Password field on a user when the authentication method is set to “Local”

Feature	Document	Doc link	Doc change
EKB-17021: Show the Password field on a user when the authentication method is set to “Local”	Core Feature Guide: Release 21.4-PB3	User Authentication	Added note about password change availability for authentication=Local and sync-type=CUCM-LDAP.

EKB-16919: User is not updated from CUCM-Local to LDAP when user is synced from LDAP

Feature	Document	Doc link	Doc change
EKB-16919: User is not updated from CUCM-Local to LDAP when user is synced from LDAP	Core Feature Guide: Release 21.4-PB3	Log In to the Admin Portal	Updated login information for LDAP users.

EKB-16913: Add named macros for the custom fields in Site

Feature	Document	Doc link	Doc change
EKB-16913: Add named macros for the custom fields in Site	Core Feature Guide: Release 21.4-PB3	Create a Site	Added a description for adding custom fields to Site Configuration screens.

EKB-16884: Add “End At” in summary header for Business hours in MS Auto Attendant

Feature	Document	Doc link	Doc change
EKB-16884: Add “End At” in summary header for Business hours in MS Auto Attendant	Core Feature Guide: Release 21.4-PB3	Auto Attendants	A new image now shows the updated array header for business hours in Auto Attendant, After Hours Call Flow tab.

EKB-16879: Add Filter info to Browser Console log Debug

Feature	Document	Doc link	Doc change
EKB-16879: Add Filter info to Browser Console log Debug	Core Feature Guide: Release 21.4-PB3	Introduction to the Admin Portal User Interface	Added filter details for browser console log.

EKB-16845: FeatureTypes field is not updated when using a model instance filter on MSTeamsOnline user data sync

Feature	Document	Doc link	Doc change
EKB-16845: FeatureTypes field is not updated when using a model instance filter on MSTeamsOnline user data sync	Core Feature Guide: Release 21.4-PB4	Introduction to Data Sync	Added a note for data syncs that choosing a model instance filter now disables Remove by default so that purge operations are not carried out on records excluded from the model instance filter.
	Core Feature Guide: Release 21.4-PB4	Model Instance Filter	Added a note for data syncs that choosing a model instance filter now disables Remove by default so that purge operations are not carried out on records excluded from the model instance filter.

EKB-16813: Enable Move operation for relation/MicrosoftTeams

Feature	Document	Doc link	Doc change
EKB-16813: Enable Move operation for relation/MicrosoftTeams	Core Feature Guide: Release 21.4-PB3	Manage MS Teams	Added a step for moving MS teams.

EKB-16760: Add support for Quick Add Group (QAG) filtering on Quick Add Subscriber (QAS) forms

Feature	Document	Doc link	Doc change
EKB-16760: Add support for Quick Add Group (QAG) filtering on Quick Add Subscriber (QAS) forms	Core Feature Guide: Release 21.4-PB4	Global Settings	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Core Feature Guide: Release 21.4-PB4	Subscriber Profiles	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Core Feature Guide: Release 21.4-PB4	Quick Subscriber	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Core Feature Guide: Release 21.4-PB4	Quick Add Subscriber	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Advanced Configuration Guide: Release 21.4-PB4	Global Settings	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Advanced Configuration Guide: Release 21.4-PB4	Quick Add Group Functions	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB4	Global Settings	Added details on hierarchy and vendor filtering when selecting Quick Add Groups.

EKB-16713: Allow location creation in Webex

Feature	Document	Doc link	Doc change
EKB-16713: Allow location creation in Webex	Core Feature Guide: Release 21.4-PB3	Webex Location Node Mapping	Docs updated for new Webex Location Node Mapping menu.

EKB-16552: MVS - Amend Quick Actions for Add/Update Subscriber From Profile, QAS and Cisco User

Feature	Document	Doc link	Doc change
EKB-16552: MVS - Amend Quick Actions for Add/Update Subscriber From Profile, QAS and Cisco User	Core Feature Guide: Release 21.4-PB3	Multi Vendor Subscribers	Updated multi vendor subscriber quick actions.

EKB-16367: Update transaction logs so that rollback status is shown as a transaction log summary attribute

Feature	Document	Doc link	Doc change
EKB-16367: Update transaction logs so that rollback status is shown as a transaction log summary attribute	Core Feature Guide: Release 21.4-PB3	View a Transaction	Added details on the Rolled Back status of a transaction.

EKB-16252: The “Subscriber Profile” drop-down on view/AddSubscriberFromProfile does not work for Microsoft-only scenarios

Feature	Document	Doc link	Doc change
EKB-16252: The “Subscriber Profile” drop-down on view/AddSubscriberFromProfile does not work for Microsoft-only scenarios	Core Feature Guide: Release 21.4-PB2	Add Subscriber from Profile	Documentation updated for “Add Subscriber from Profile”.

EKB-16245: Quick Add Group does not populate the “Phone Type” field when entitlement profile is not in use

Feature	Document	Doc link	Doc change
EKB-16245: Quick Add Group does not populate the “Phone Type” field when entitlement profile is not in use	Core Feature Guide: Release 21.4-PB2	Quick Add Subscriber	Updated the documentation around using Quick Add Subscriber when entitlement profiles do not exist.

EKB-16149: In Multi Vendor Subscriber, a user without a CUCM user does not display Add Subscriber (Profile) or Add Subscriber (QAS) quick actions

Feature	Document	Doc link	Doc change
EKB-16149: In Multi Vendor Subscriber, a user without a CUCM user does not display Add Subscriber (Profile) or Add Subscriber (QAS) quick actions	Core Feature Guide: Release 21.4-PB2	Multi Vendor Subscribers	Documentation updated for Multi Vendor Subscriber quick actions for adding or updating a subscriber with QAS.

EKB-16004: Support multiple default login themes based on subdomain

Feature	Document	Doc link	Doc change
EKB-16004: Support multiple default login themes based on subdomain	Core Feature Guide: Release 21.4-PB4	Setting the Default Theme	Added details on theme options, priorities including from themes from subdomains.

EKB-15880: Clicking Bulk Load button multiple times sends the same file(s) again

Feature	Document	Doc link	Doc change
EKB-15880: Clicking Bulk Load button multiple times sends the same file(s) again	Core Feature Guide: Release 21.4-PB3	Bulk Load Sheets	Added a note about the behavior of the Bulk Load button.
	BulkLoader Provisioning Guide: Release 21.4-PB3	Bulk Load Sheets	Added a note about the behavior of the Bulk Load button.

EKB-15754: Define default allowlist for fields in system Global Setting, which should trigger updates on MsolUser and CsOnlineUser syncs

Feature	Document	Doc link	Doc change
EKB-15754: Define default allowlist for fields in system Global Setting, which should trigger updates on MsolUser and CsOnlineUser syncs	Advanced Configuration Guide: Release 21.4-PB2	Data Sync Allow list and Deny list	Additional details added for allowlist and denylist considerations.

EKB-15738: Review Multi Vendor Subscriber list view service icons for Microsoft

Feature	Document	Doc link	Doc change
EKB-15738: Review Multi Vendor Subscriber list view service icons for Microsoft	Core Feature Guide: Release 21.4-PB2	Multi Vendor Subscribers	Added a note for the conditions that apply for the Voice and Collaboration icons to display in the Multi Vendor Subscribers list view (in the Services column).

EKB-15589: SIP profile field changes for CUCM 14.0

Feature	Document	Doc link	Doc change
EKB-15589: SIP profile field changes for CUCM 14.0	Core Feature Guide: Release 21.4-PB2	SIP Profiles	Added new field details.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	SIP Profiles	Added new field details.

EKB-15544: Add a tool for automatic deactivation and reactivation of schedules

Feature	Document	Doc link	Doc change
EKB-15544: Add a tool for automatic deactivation and reactivation of schedules	Core Feature Guide: Release 21.4-PB2	Deactivate and Activate Schedules	Added a description of the new tool used for activating and deactivating schedules, and steps for using the tool.

EKB-15522: Add a confirmation popup on delete, for menu layouts and landing pages

Feature	Document	Doc link	Doc change
EKB-15522: Add a confirmation popup on delete, for menu layouts and landing pages	Core Feature Guide: Release 21.4-PB2	Landing Pages	Added a note around system behavior when deleting a row while editing a menu layout or landing page.
	Core Feature Guide: Release 21.4-PB2	Menu Layouts	Added a note around system behavior when deleting a row while editing a menu layout or landing page.

EKB-15520: Enable Quick Import on default syncs for SyncMS365, SyncMS365Users, and SyncMSTeamsOnline

Feature	Document	Doc link	Doc change
EKB-15520: Enable Quick Import on default syncs for SyncMS365, SyncMS365Users, and SyncMSTeamsOnline	Advanced Configuration Guide: Release 21.4-PB1	Data Sync Allow list and Deny list	Added details for changes to Microsoft default data syncs, and updated the data sync denylist for “device/msgraph/MsolUser” and “device/msteamsonline/CsOnlineUser”

EKB-15513: Implement allowlist to initiate update of workflow for defined fields

Feature	Document	Doc link	Doc change
EKB-15513: Implement allowlist to initiate update of workflow for defined fields	Advanced Configuration Guide: Release 21.4-PB2	Data Sync Allow list and Deny list	Added details around the data sync allowlist and denylist and the attributes used for setting these up.

EKB-15497: Add Multi Vendor Enhanced Provider Admin menu

Feature	Document	Doc link	Doc change
EKB-15497: Add Multi Vendor Enhanced Provider Admin menu	Core Feature Guide: Release 21.4-PB1	Menu Layouts	Added details on new set of menus, landing pages and access profiles available.

EKB-15496: Add additional options for enabled services in the Global Settings

Feature	Document	Doc link	Doc change
EKB-15496: Add additional options for enabled services in the Global Settings	Core Feature Guide: Release 21.4-PB2	Global Settings	Added details for enabling/disabling the following services in Global Settings: Cisco Webex Contact Center, Cisco UCCE, VOSS phones, and Session Border Control
	Advanced Configuration Guide: Release 21.4-PB2	Global Settings	Added details for enabling/disabling the following services in Global Settings: Cisco Webex Contact Center, Cisco UCCE, VOSS phones, and Session Border Control
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2	Global Settings	Added details for enabling/disabling the following services in Global Settings: Cisco Webex Contact Center, Cisco UCCE, VOSS phones, and Session Border Control

EKB-15473: Number Inventory instances should not be moved from Customer to Site when allocating to User, Subscriber, Resource etc

Feature	Document	Doc link	Doc change
EKB-15473: Number Inventory instances should not be moved from Customer to Site when allocating to User, Subscriber, Resource etc	Core Feature Guide: Release 21.4-PB1	Number Inventory
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB1	Number Inventory

EKB-15472: Allow numbers to be created at Intermediate Nodes

Feature	Document	Doc link	Doc change
EKB-15472: Allow numbers to be created at Intermediate Nodes	Core Feature Guide: Release 21.4-PB1	Number Inventory	Added note on number range creation on intermediate nodes.
	Core Feature Guide: Release 21.4-PB1	Number Range Management	Added note on number range creation on intermediate nodes.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB1	Number Inventory	Added note on number range creation on intermediate nodes.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB1	Number Range Management	Added note on number range creation on intermediate nodes.

EKB-15454: Add additional items to device/msteamsonline/CsOnlineUser denylist and improve logging for device model updates

Feature	Document	Doc link	Doc change
EKB-15454: Add additional items to device/msteamsonline/CsOnlineUser denylist and improve logging for device model updates	Advanced Configuration Guide: Release 21.4-PB1	Data Sync Allow list and Deny list

EKB-15364: MicrosoftSubscriber QaS/QoS: Add ValidationRule to control usage when data/User has a mvs_hybrid_status setting

Feature	Document	Doc link	Doc change
EKB-15364: MicrosoftSubscriber QaS/QoS: Add ValidationRule to control usage when data/User has a mvs_hybrid_status setting	Core Feature Guide: Release 21.4-PB3	Microsoft Subscribers	Added a note for MS Quick Subscriber, MS Quick Offboard, and MS Subscriber, that transactions here only work with Microsoft-only users.
	Core Feature Guide: Release 21.4-PB3	Quick Offboard Subscriber	Added a note for MS Quick Subscriber, MS Quick Offboard, and MS Subscriber, that transactions here only work with Microsoft-only users.
	Core Feature Guide: Release 21.4-PB3	Quick Subscriber	Added a note for MS Quick Subscriber, MS Quick Offboard, and MS Subscriber, that transactions here only work with Microsoft-only users.

EKB-15315: Add 10 custom string and boolean fields to Customer

Feature	Document	Doc link	Doc change
EKB-15315: Add 10 custom string and boolean fields to Customer	Core Feature Guide: Release 21.4-PB1	Customers	Added details for exposing additional custom string and boolean fields, via field display policies, for the “Customers” configuration form.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB1	Customers	Added details for exposing additional custom string and boolean fields, via field display policies, for the “Customers” configuration form.

EKB-15313: Support for IntermediateNode templating in the Dial Plan Management tool

Feature	Document	Doc link	Doc change
EKB-15313: Support for IntermediateNode templating in the Dial Plan Management tool	Core Feature Guide: Release 21.4-PB2	Dial Plans	Added details for selecting an intermediate dial plan type.

EKB-15191: Flow through provisioning does not support “welcome” email sending

Feature	Document	Doc link	Doc change
EKB-15191: Flow through provisioning does not support “welcome” email sending	Core Feature Guide: Release 21.4-PB1	Setting up Flow Through Provisioning	Added details on welcome email to subscribers during flow-through provisioning.

EKB-15152: Delete of Webex App Customer Access does not remove schedule SyncSparkDevice-SCHED-XXXX

Feature	Document	Doc link	Doc change
EKB-15152: Delete of Webex App Customer Access does not remove schedule SyncSparkDevice-SCHED-XXXX	Core Feature Guide: Release 21.4	Cisco Webex Service	Added a note around deletion of associated data syncs and schedules when deleting an instance of Webex App Customer Access.

EKB-15076: Add capability to switch between panel and tab display

Feature	Document	Doc link	Doc change
EKB-15076: Add capability to switch between panel and tab display	Core Feature Guide: Release 21.4-PB1	Introduction to the Admin Portal User Interface	Added details around the “Display Groups As” setting in the field display policies, and how to switch form layouts.
	Core Feature Guide: Release 21.4-PB1	Field Display Policies	Added details around the “Display Groups As” setting in the field display policies, and how to switch form layouts.
	Advanced Configuration Guide: Release 21.4-PB1	Field Display Policies	Added details around the “Display Groups As” setting in the field display policies, and how to switch form layouts.

EKB-14929: Fix MS related SDE reports to use the correct data/User foreign key

Feature	Document	Doc link	Doc change
EKB-14929: Fix MS related SDE reports to use the correct data/User foreign key	Platform Guide: Release 21.4-PB1	MS Office 365 Data Export	Added details on username fieldmapping.
	Platform Guide: Release 21.4-PB1	MS Teams Data Export	Added details on username fieldmapping.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB1	MS Office 365 Data Export	Added details on username fieldmapping.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB1	MS Teams Data Export	Added details on username fieldmapping.

EKB-14921: Add entitlement profile into SDE files for Microsoft-only users (no Cisco)

Feature	Document	Doc link	Doc change
EKB-14921: Add entitlement profile into SDE files for Microsoft-only users (no Cisco)	Platform Guide: Release 21.4-PB1	MS Office 365 Data Export	Added details on entitlement profile in mso365, msteams SDE files.
	Platform Guide: Release 21.4-PB1	MS Teams Data Export	Added details on entitlement profile in mso365, msteams SDE files.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB1	MS Office 365 Data Export	Added details on entitlement profile in mso365, msteams SDE files.
	Licensing and Subscriber Data Export Guide: Release 21.4-PB1	MS Teams Data Export	Added details on entitlement profile in mso365, msteams SDE files.

EKB-14896: Add a Headset panel to Subscriber, Phone, and Multi Vendor Subscriber

Feature	Document	Doc link	Doc change
EKB-14896: Add a Headset panel to Subscriber, Phone, and Multi Vendor Subscriber	Core Feature Guide: Release 21.4-PB3	Multi Vendor Subscribers	Added headset settings for multi vendor subscribers.
	Core Feature Guide: Release 21.4-PB3	Subscribers	Added headset settings for multi vendor subscribers.

EKB-14801: Schedule does not execute if Last Execution Time and Next Execution Time are equal

Feature	Document	Doc link	Doc change
EKB-14801: Schedule does not execute if Last Execution Time and Next Execution Time are equal	Core Feature Guide: Release 21.4-PB1	Add or Update a Schedule	Added note that if a schedule is in a state where the last executed and next execution time are equal, then the next execution time will be recalculated.

EKB-14772: Allow selection of admin roles created at higher hierarchy levels when configuring admin users

Feature	Document	Doc link	Doc change
EKB-14772: Allow selection of admin roles created at higher hierarchy levels when configuring admin users	Core Feature Guide: Release 21.4-PB4	Authorized Admin Hierarchy	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Hybrid Multi-Vendor Move	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Role-based Access	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Add an Admin User	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Create a Filter to Move Users	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Move Subscriber	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Move Users	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Add and Edit Roles	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Core Feature Guide: Release 21.4-PB4	Site Defaults	Added details on the functionality of the Hierarchies Allowed list in Role Management.
	Provider HCS Dial Plan Management Support Guide: Release 21.4-PB4	Site Defaults	Added details on the functionality of the Hierarchies Allowed list in Role Management.

EKB-14707: Combine the search modes into a single topbar input

Feature	Document	Doc link	Doc change
EKB-14707: Combine the search modes into a single topbar input	Core Feature Guide: Release 21.4-PB1	Introduction to the Admin Portal User Interface	Updated the Search topic with changes to the way search works in VOSS Automate.
	Core Feature Guide: Release 21.4-PB1	Search in VOSS Automate	Updated the Search topic with changes to the way search works in VOSS Automate.

EKB-14699: Change default display to panels instead of tabs when a field display policy contains multiple groups

Feature	Document	Doc link	Doc change
EKB-14699: Change default display to panels instead of tabs when a field display policy contains multiple groups	Core Feature Guide: Release 21.4-PB1	Introduction to the Admin Portal User Interface	Added details for changing the layout of groups on forms, and the default layouts.
	Core Feature Guide: Release 21.4-PB1	Field Display Policies	Added details for changing the layout of groups on forms, and the default layouts.
	Advanced Configuration Guide: Release 21.4-PB1	Field Display Policies	Added details for changing the layout of groups on forms, and the default layouts.

EKB-14684: Add a card to the Multi Vendor Subscriber Edit page for User Calling Settings

Feature	Document	Doc link	Doc change
EKB-14684: Add a card to the Multi Vendor Subscriber Edit page for User Calling Settings	Core Feature Guide: Release 21.4-PB1	Multi Vendor Subscribers	Added user calling settings as a configurable option for Multi Vendor subscriber.
	Core Feature Guide: Release 21.4-PB1	User Calling Settings	Added user calling settings as a configurable option for Multi Vendor subscriber.

EKB-14612: Hide the Global search option if tool/Search is not enabled in access profile

Feature	Document	Doc link	Doc change
EKB-14612: Hide the Global search option if tool/Search is not enabled in access profile	Core Feature Guide: Release 21.4-PB1	Search in VOSS Automate

EKB-14443: SyncSparkUsersXXX and SyncSparkXXXX should have Quick Import set to False otherwise “Calling Behavior” is not updated for each User

Feature	Document	Doc link	Doc change
EKB-14443: SyncSparkUsersXXX and SyncSparkXXXX should have Quick Import set to False otherwise “Calling Behavior” is not updated for each User	Core Feature Guide: Release 21.4-PB1	Introduction to Data Sync	Updated details for Quick Import data sync.
	Core Feature Guide: Release 21.4-PB1	Cisco Webex Overview	Updated details for Quick Import data sync.

EKB-14391: Add ability to define SMTP port for email relay in command line for alerts

Feature	Document	Doc link	Doc change
EKB-14391: Add ability to define SMTP port for email relay in command line for alerts	Platform Guide: Release 21.4-PB2	Sending and Collecting Logs	Added details on optional port specification for emailrelay.
	Platform Guide: Release 21.4-PB2	Warnings and Notifications	Added details on optional port specification for emailrelay.
	Platform Guide: Release 21.4-PB2	Enable Health Monitoring	Added details on optional port specification for emailrelay.

EKB-14337: Error shown intermittently on CLI login: “some checks took too long to complete and were terminated”

Feature	Document	Doc link	Doc change
EKB-14337: Error shown intermittently on CLI login: “some checks took too long to complete and were terminated”	Platform Guide: Release 21.4-PB2	Login Report	Added details for the error message.

EKB-14237: VOSS Automate default theme updates

Feature	Document	Doc link	Doc change
EKB-14237: VOSS Automate default theme updates	Core Feature Guide: Release 21.4-PB1	Theme Element Color References for the Administration Portal	Added new Panel Color and Panel Text Color.
	Advanced Configuration Guide: Release 21.4-PB1	Theme Element Color References for the Administration Portal	Added new Panel Color and Panel Text Color.

EKB-13983: Create default menu layout and landing page sets that match BAP menus and dashboards

Feature	Document	Doc link	Doc change
EKB-13983: Create default menu layout and landing page sets that match BAP menus and dashboards	Core Feature Guide: Release 21.4	Landing Pages	Added details on new landing pages and menu layouts available, also for use with custom Business Admin role.
	Core Feature Guide: Release 21.4	Menu Layouts	Added details on new landing pages and menu layouts available, also for use with custom Business Admin role.

EKB-13820: Schedule bulk loader is not available

Feature	Document	Doc link	Doc change
EKB-13820: Schedule bulk loader is not available	Core Feature Guide: Release 21.4	Bulk Load Sheets	Added steps for scheduling a bulk load.
	BulkLoader Provisioning Guide: Release 21.4	Bulk Load Sheets	Added steps for scheduling a bulk load.

EKB-13551: Provide a menu drop-down of actions when there are a lot of actions, or no action icon can be found

Feature	Document	Doc link	Doc change
EKB-13551: Provide a menu drop-down of actions when there are a lot of actions, or no action icon can be found	Core Feature Guide: Release 21.4	Introduction to the Admin Portal User Interface	Updated details for accessing overflow actions via the VOSS Automate Admin portal toolbar.

EKB-13411: Support the ability to configure a default menu layout or landing page entry for a specific model type

Feature	Document	Doc link	Doc change
EKB-13411: Support the ability to configure a default menu layout or landing page entry for a specific model type	Core Feature Guide: Release 21.4	Landing Pages	Added details on “Set as default model Type” checkbox on Menu Layout items and Landing Page links.
	Core Feature Guide: Release 21.4	Menu Layouts	Added details on “Set as default model Type” checkbox on Menu Layout items and Landing Page links.

EKB-13371: Support setting EnterpriseVoiceEnabled via CsOnlineUser device model

Feature	Document	Doc link	Doc change
EKB-13371: Support setting EnterpriseVoiceEnabled via CsOnlineUser device model	Core Feature Guide: Release 21.4	Microsoft Subscribers
	Core Feature Guide: Release 21.4	Quick Subscriber

EKB-13287: Ability to set default Admin portal and disable classic

Feature	Document	Doc link	Doc change
EKB-13287: Ability to set default Admin portal and disable classic	Core Feature Guide: Release 21.4	Log In to the Admin Portal	Added details on new CLI commands to manage portal login defaults and URLs.
	Platform Guide: Release 21.4	Web Portal Configuration	Added details on new CLI commands to manage portal login defaults and URLs.

EKB-13263: Add ability to navigate to Landing Pages from Menu Layout sub-menus

Feature	Document	Doc link	Doc change
EKB-13263: Add ability to navigate to Landing Pages from Menu Layout sub-menus	Core Feature Guide: Release 21.4	Menu Layouts	Added details on creating landing pages from sub-menus.

EKB-13259: Platform admin receives information of license expiry on CLI login

Feature	Document	Doc link	Doc change
EKB-13259: Platform admin receives information of license expiry on CLI login	Platform Guide: Release 21.4	Login Report	Added details on CLI notifications regarding licenses.

EKB-13169: Add new “License” menu under About, for displaying platform UUID, license status, and expiry date

Feature	Document	Doc link	Doc change
EKB-13169: Add new “License” menu under About, for displaying platform UUID, license status, and expiry date	Core Feature Guide: Release 21.4-PB2	Introduction to the Admin Portal User Interface	Updated the documentation for the new “License” menu.

EKB-12716: Add Description field for Landing page and Condition field to Counters section

Feature	Document	Doc link	Doc change
EKB-12716: Add Description field for Landing page and Condition field to Counters section	Core Feature Guide: Release 21.4-PB1	Landing Pages

EKB-12655: LDAP user name change fails for LDAP integrated Unity Connection voicemail user

Feature	Document	Doc link	Doc change
EKB-12655: LDAP user name change fails for LDAP integrated Unity Connection voicemail user	Core Feature Guide: Release 21.4-PB1	Voicemail	Added details around syncing in alias changes when updating a user ID on a CUC-integrated LDAP server.

EKB-12532: Add “Browser Console Log Level” to User Preferences to enable the FDP and CFT to be shown in browser console log

Feature	Document	Doc link	Doc change
EKB-12532: Add “Browser Console Log Level” to User Preferences to enable the FDP and CFT to be shown in browser console log	Core Feature Guide: Release 21.4-PB2	Introduction to the Admin Portal User Interface	Details added for the “Browser Console Log Level” setting.

EKB-12392: Update and enable the Reassign Services quick action for multi vendor subscriber

Feature	Document	Doc link	Doc change
EKB-12392: Update and enable the Reassign Services quick action for multi vendor subscriber	Core Feature Guide: Release 21.4-PB4	Multi Vendor Subscribers	Added a description for the Reassign Services quick action for multi vendor subscribers.

EKB-11086: Add Saved Search capability to Admin Portal

Feature	Document	Doc link	Doc change
EKB-11086: Add Saved Search capability to Admin Portal	Core Feature Guide: Release 21.4	Search in VOSS Automate	Added details around enhanced Saved Search functionality.

EKB-10365: Configurable Filters are applied immediately in LP and Menus instead of popping out filter Modal

Feature	Document	Doc link	Doc change
EKB-10365: Configurable Filters are applied immediately in LP and Menus instead of popping out filter Modal	Core Feature Guide: Release 21.4	Fixed and Configurable Filters in Menus and Landing Pages	Updated steps for applying configurable filters to menus and landing pages