User Calling Settings

Overview

Microsoft

Only for the Microsoft configuration.

VOSS Automate supports configuration of calling (voice) settings for Microsoft users with enabled accounts, from within the VOSS Automate Admin Portal. Configurable settings include call settings and dial out policy, such as call forward and delegation.

Important

• If you’re upgrading to VOSS Automate 21.4 from an earlier version, you may need to run an import to ensure all user call settings are imported and are in sync with the settings for this functionality in the Microsoft Teams cloud portal.

• User calling settings display and are configurable only for Microsoft users with enabled accounts that can have user calling settings. For example, resource accounts do not have calling settings.

Note

Call delegation allows you to assign another user to make or receive calls on your behalf, for example, when you’re out of office or otherwise unable to make or receive calls from your device. In this case, VOSS Automate allows you to define user calling settings that assign the person authorized to make or receive calls on your behalf, including whether this user may change your call settings.

Related Topics

• Multi Vendor Subscribers

Manage User Calling Settings

This procedure adds and updates user calling settings.

1. Go to (default menus) Subscriber Management > User Calling Settings.

   The list view displays configured user calling settings, with a default sort by user principal name.

   

2. Click on a user in the list view that has the Account Enabled column set to True (green check icon), to open their calling settings configuration page.

   

3. At User Dial Out Policy, select an outbound calling setting from the drop-down. Options are:

   • Any destination

   • In the same country or region as the organizer

   • Don’t allow

4. At User Calling Settings, configure call answering options for this user:

   Note

   User calling settings display and can be configured only for Microsoft users with enabled accounts, that can have user calling settings (for example, resource accounts do not have user calling settings).

   The table describes configurable options, which depend on the call answering rule you choose:

Call Answering Rule	Description
Ring devices	When call answering rule is Ring devices, choose one of the following Ring device settings for these Also allow options: Simultaneous ring a user Select a person, and choose settings in case the call is unanswered, for example, send to voicemail, forward to another person or to another number, allow group call pickup, set up call delegation, or do nothing. You can also define the number of seconds to wait before the call is redirected. Simultaneous ring a number Specify another number to ring at the same time, and define rules if the call is not answered. Call delegation Set up call delegation (choose the user, set up permissions, and define whether the delegated user may change call settings). Group call pickup Define how the call is redirected if no user answers the call, for example, send to voicemail, forward to a specified person or number, set up call delegation, or do nothing. Also define how many seconds to allow the device to ring before redirecting. None If Also allow is set to None, define ring settings if the call is not answered, including the number of seconds to wait before redirecting the call.
Be immediately forwarded	When your call answering rule is to immediately forward the call, at Call forward type, choose one of the following options, and configure forwarding settings: Voicemail The call is forwarded to your voicemail. Forward to a person Choose the relevant alternative user to forward the call to. Another number Specify the alternative number to forward the call to. Delegate Set up call delegation, and define rules for how the call is handled if the call is not answered by the delegated user. Group call pickup

5. Save your changes.

   You can also view and edit a multi vendor, enabled, Microsoft user’s calling settings via (default menus) User Management > User Services > Multi Vendor Subscribers.