Session Timeout

To assist in data security, Self-service has been designed with an automatic session timeout feature. Session timeouts are configured in your credential policy by your administrator. Contact your administrator for details if required.

There are two types of timeouts. In both instances, the following message is displayed to notify you of a pending timeout:

“Your session will expire in 30 seconds.”

• Idle Timeout - defines the number of minutes a session remains active when there is no activity in the session. Default = 20 minutes.

  Any mouse or keyboard activity after receiving session timeout notification is deemed as ‘activity’, and results in the extension of your current session. If there is no activity within the specified time, you are automatically logged out of Self-service and returned to the Login screen as soon as you try to perform a transaction.

• Absolute Timeout - defines the maximum number of minutes a session can be active. Default = 1440 minutes (24 hours).

  After the time period elapses, you are automatically logged out of Self-service and returned to the Login screen as soon as you try to perform a transaction.