What’s New#

Provider HCS Dial Plan Management Support Guide: Release 21.4#

  • EKB-4889: Customer admin should not be able to add “Standard CCM Super Users” group to subscriber. See: Global Settings

    Added details for Global Setting “Disallowed CUCM User Groups”.

  • EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments. See: Number Management Overview

    Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.

  • EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments. See: Global Settings

    Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.

  • EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments. See: E164 Associations ( N to N DN )

    Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.

  • EKB-7419: Add E164 management for non-HCS dial plans and Enterprise deployments. See: E164 Associations ( N to 1 DN )

    Updated details for E164 mapping and dial plan configuration support for non-HCS dial plans and Enterprise deployments.

Provider HCS Dial Plan Management Support Guide: Release 21.4-PB1#

  • EKB-15315: Add 10 custom string and boolean fields to Customer. See: Customers

    Added details for exposing additional custom string and boolean fields, via field display policies, for the “Customers” configuration form.

  • EKB-15472: Allow numbers to be created at Intermediate Nodes. See: Number Inventory

    Added note on number range creation on intermediate nodes.

  • EKB-15472: Allow numbers to be created at Intermediate Nodes. See: Number Range Management

    Added note on number range creation on intermediate nodes.

  • EKB-15473: Number Inventory instances should not be moved from Customer to Site when allocating to User, Subscriber, Resource etc. See: Number Inventory

Provider HCS Dial Plan Management Support Guide: Release 21.4-PB2#

  • EKB-15496: Add additional options for enabled services in the Global Settings. See: Global Settings

    Added details for enabling/disabling the following services in Global Settings: Cisco Webex Contact Center, Cisco UCCE, VOSS phones, and Session Border Control

  • EKB-15589: SIP profile field changes for CUCM 14.0. See: SIP Profiles

    Added new field details.

  • VOSS-1138: Webex Teams Calling Management - Initial Phase. See: Number Status and Usage

    Added details on Webex Calling numbers, licenses, user management and data export (SDE) reports.

  • VOSS-1150: Support Operator Connect for Providers. See: Number Status and Usage

    Added a concept topic and steps for using MS Operator Connect in VOSS Automate.

  • VOSS-1214: Support Microsoft Teams and Teams Phone licensing via group membership. See: Site Defaults

    Added details for licensing users for MS Teams and Teams Phone by group membership.

  • VOSS-1234: Utilize AudioCodes ARM registration data to reconcile the number inventory. See: Number Inventory

    Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.

  • VOSS-1234: Utilize AudioCodes ARM registration data to reconcile the number inventory. See: Number Status and Usage

    Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.

  • VOSS-1234: Utilize AudioCodes ARM registration data to reconcile the number inventory. See: Audit Number Inventory

    Added details around VOSS Automate support for integrating numbers used by AudioCodes devices into the number inventory, in a Microsoft Teams environment.

Provider HCS Dial Plan Management Support Guide: Release 21.4-PB3#

  • EKB-17166: Create voicemail profile fails for Webex Dedicated Instance customers. See: Create Voice Mail Service

    Updated the prerequisites and steps for associating voice mail services to customer.

  • VOSS-1230: (EKB-16572: Allow for the VOSS site name to be different to the Webex location name). See: Site Defaults

    Documentation updated for Webex Calling enhancements.

    Details added for VOSS site naming when the site is mapped to a Webex location in the site defaults.

Provider HCS Dial Plan Management Support Guide: Release 21.4-PB4#

  • EKB-14772: Allow selection of admin roles created at higher hierarchy levels when configuring admin users. See: Site Defaults

    Added details on the functionality of the Hierarchies Allowed list in Role Management.

  • EKB-16760: Add support for Quick Add Group (QAG) filtering on Quick Add Subscriber (QAS) forms. See: Global Settings

    Added details on hierarchy and vendor filtering when selecting Quick Add Groups.

  • VOSS-1295: (EKB-17672: Add Webex number inventory where allowed). See: Number Inventory

    Added various details on updates to Webex Calling.

    Added notes on Webex App Calling usage in Number Inventory.