Pushing Users to CUCM#

Overview#

When managing users in VOSS Automate, you perform several steps to process the new users introduced into the system from the following sources:

  • Synced from the LDAP directory

  • Synced from CUCM (Cisco Unified Communications Manager)

  • Manual configuration in VOSS Automate

One step is to push the user to the CUCM assigned to the customer and site where the user was added. You can push the user to CUCM from VOSS Automate in two ways:

  • Automatic Push - Enabled or disabled using the Auto Push to CUCM check box from Site Management > Sites

  • Manual Push - Performed for the same user from User Management > Users and for example Subscriber Management > Quick Add Subscriber.

There are various options available in VOSS Automate for configuring users with phones, lines, and features. Depending on the option you choose, you can automatically push users to CUCM.

To determine whether to automatically push users to CUCM, consider the following guidelines:

  • When users are synced into VOSS Automate from an LDAP server, or the users are configured locally on VOSS Automate, and then the Subscriber Management > Subscribers menu is used to provision phones, lines, and features for those users, we recommend an automatic user push to CUCM. It does not matter whether you perform the Subscribers configuration through the Admin Portal, bulk loaders, or API. We recommend automatic user push to CUCM in all cases.

  • When users are configured locally on CUCM and synced into VOSS Automate, the users are already on CUCM, so automatic push to CUCM is not required.

Automatic User Push to CUCM#

You can enable Automatic User Push to Cisco Unified Communications Manager (CUCM) by selecting the Auto Push Users to CUCM check box on the Site Management > Sites > Site Details page. Automatic User Push is cleared (disabled) by default.

Users are automatically pushed to a CUCM in the following situations:

  • When users are moved to a site (either by filters, username, or usernames):

    • If a Network Device List (NDL) is configured on that site and contains a CUCM, then users are pushed to the CUCM.

    • If an NDL is configured on that site with no CUCM, nothing happens.

    • If an NDL is not configured on that site, nothing happens.

  • When an NDL is added to a site after the site was created:

    • If the NDL is configured with a CUCM, the users at the associated site are pushed.

    • If the NDL is not configured with a CUCM, nothing happens.

  • When a CUCM is added to an NDL:

    If the NDL is associated with a site, the users on that site are pushed to the new CUCM.

  • When a new user is created at the site level:

    • If an NDL is configured on that site and contains a CUCM, the user is pushed to the CUCM.

    • If an NDL is configured on that site with no CUCM, nothing happens.

    • If an NDL is not configured on that site, nothing happens.

Manual User Add to CUCM#

You can manually add users to CUCM from hierarchy nodes between Customer and Site, inclusive.

To verify that users are available as subscribers, with assigned phones, lines, and features, go to (default menus) Subscriber Management > Subscriber.

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