Core Feature Guide#

Introduction#

Overview#

Getting Started#

Quick Start Guides#

Hierarchy Management#

Customer Management#

Extension Mobility Cross Cluster (EMCC)#

Site Management#

Apps Management#

Webex Control Hub Access#

VOSS Insights#

SMTP Server#

VOSS Phone Server Management#

Conferencing#

Cisco Apps Management#

Cisco Unified Communications Manager (CUCM)#

Music On Hold (MOH)#

Forced Authorization Codes (FAC)#

Cisco Unity Connection (CUC)#

Cisco Emergency Responder (CER)#

Cisco Contact Center Express (UCCX)#

Webex#

Prime Collab (Cisco PCA)#

IOS#

UC Prep Management#

Load Balancing#

Customer Equipment#

Microsoft Apps Management#

LDAP Management#

Entitlement#

User Management#

Important

When upgrading from 19.X or earlier, please refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.

PDF VOSS-4-UC 21.1 Release Changes and Impact

Users#

Provisioning#

Authentication#

User Services#

Sync and Purge#

Manage Filters#

Self Provisioning#

Move Users#

Admins#

Session Timeouts#

User Accounts and Passwords#

Self-service#

Role Management#

Roles#

Themes#

Access Profiles#

Credential Policy#

Privacy Policy#

Customizations#

Flow Through Provisioning Configuration#

Cisco Dial Plan Management#

Cisco

Only for the Cisco configuration.

MS Teams Dial Plan Management#

Microsoft

Only for the Microsoft configuration.

MS Teams Emergency Management#

MS Teams Policies#

Number Management#

Number Management Overview#

Internal Number Management#

E164 Number Management#

Unity SIP Integration#

Overview#

Administration GUI Menus#

Cisco Subscriber Management#

Reassign User Services#

Cisco Webex#

Microsoft Subscriber Management#

MS Operator Connect Management#

Services#

Voice Mail#

provider-only

Only in the Provider deployment

Contact Center Service#

provider-only

Only in the Provider deployment

Intelligent Proximity for Mobile Voice#

provider-only

Only in the Provider deployment

Auto Attendant (Call Handler)#

Cisco Unity Connection Localization#

Overbuild#

Overbuild Introduction#

Run Overbuild#

Overbuild Tool#

Run Dial Plan Overbuild#

provider-only

Only in the Provider deployment

User Phone Association#

Overbuild Analog Gateway#

Device Models#

Filter Calling Search Spaces#

provider-only

Only in the Provider deployment

Administration Tools#

Import#

Bulk Administration#

Alerts#

Transactions#

Northbound Notifications#

Schedules#

Line Reports#

Customization Reports#

System Settings#

Certificate Management#

Single Sign On (SSO)#

Data Sync#

Change Notification Sync#

Shared Lines#

provider-only

Only in the Provider deployment

Self-service Administration#

Advanced Tools for System Administrators#

Custom Variables#

Model Report#

Appendix: Optional Features#

Custom Dial Plan Management#

Phone-based Registration#

Phone Services#

Call Routing for Disaster Recovery#

Appendix: Glossary#