Core Feature Guide#
Introduction#
Overview#
Getting Started#
Quick Start Guides#
Hierarchy Management#
Customer Management#
Extension Mobility Cross Cluster (EMCC)#
Site Management#
Apps Management#
Webex Control Hub Access#
VOSS Insights#
SMTP Server#
VOSS Phone Server Management#
Conferencing#
AudioCodes#
Cisco Apps Management#
Cisco Unified Communications Manager (CUCM)#
- CUCM Configuration
- CUCM Servers
- Headset Enablement
- Add a CUCM Group
- Clone an Instance of a CUCM Device Model
- Multi-Cluster or Single Cluster Configurations
- Date Time Groups
- Time Periods
- Time Schedules
- Locations
- Configure Regions
- Device Pools
- SIP Profiles
- Configure SIP Trunk Security Profiles
- SIP Trunks
- Restart SIP Trunks
- Route Groups
- Route Lists
- CUCM Translation Patterns
- Calling Party Transformation Patterns
- Configure Called Party Transformation Patterns
- CUCM Route Patterns
- Route Partitions
- Calling Search Spaces
- SIP Route Patterns
- CTI Route Points
- Softkey Templates
- Call Park Management
- Media Resources
CUCM Music On Hold#
CUC (Cisco Unity Connection)#
Cisco Emergency Responder (CER)#
Cisco Contact Center Express (UCCX)#
Contact Center Service#
Only in the Provider deployment
- Overview
- Configure Contact Center Server Using CUCM
- Built-in-Bridge
- Configure the Built-in-Bridge
- Enable or Disable the Built-in-Bridge
- How to Set Up a Contact Center Server
- Edit Contact Center Servers
- Delete Contact Center Servers
- How to Set Up a Contact Center Service
- Edit Contact Center Services
- Delete Contact Center Services
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Webex#
IOS#
- IOS Device Management
- Command Builders
- Local Break Out (LBO) and Analog Gateway Configuration and Generated Events
- Local Break Out and Analog Gateway Events, IOS Commands, and Variables
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Set up an IOS Device
- Analog Gateways
- Set up an Analog Gateway
- Add Port to Analog Gateway
- SIP Gateway Port
- Quick Add SIP Gateway
- Set up SIP Local Gateway
- Delete a SIP Local Gateway
- Update a SIP Local Gateway
- IOS Gateway Manual Configuration
Advanced#
UC Prep Management#
- Introduction to UC Prep
- UCPrep Profiles
- UCPrep Profile Push
- Date Time Groups
- Call Manager Groups
- Call Manager Host Adjustment
- Call Manager SIP Trunk Security Profiles
- Call Manager SIP Profiles
- Call Manager Audio Codec Preferences
- Call Manager Application Users
- Call Manager Feature Control Policies
- Call Manager Route Filters
- Unity Authentication Policies
- Unity User Templates
Load Balancing#
Microsoft Apps Management#
- Microsoft Quick Start Guide for VOSS Automate
- Introduction to Microsoft UC Integration
- Microsoft UC Application Setup
- Configure Application Registration
- Windows Remote Management (WinRM) Service
- Create Application Registration in Microsoft Cloud Tenant Portal
- Set up the PowerShell Proxy Server
- Enable MS Exchange Management in Microsoft Cloud
- Test the PowerShell Proxy Connection to the Tenant
- Sync in Azure Users
- Sync Microsoft Users to Sites
- Configure Microsoft Tenant Connection Parameters
- Create MS Teams Service Account on Microsoft Cloud
LDAP Management#
- Add and Configure an LDAP Server
- LDAP User Sync
- LDAP Schedule
- LDAP Custom Role Mappings
- Introduction to LDAP Authentication in Automate
- Configure LDAP Authentication-only (standalone)
- View and Update LDAP Authentication Users
- Re-provision Synced LDAP Users
- Run a CUCM LDAP Directory Sync
- Write back to Active Directory LDAP
Entitlement#
User Management#
Users#
Provisioning#
Authentication#
User Services#
Sync and Purge#
- Introduction to User and Subscriber Syncs
- User Management Scenarios
- User Sync Source
- User Field Mapping
- Users Synced from LDAP to VOSS Automate
- User Synced from LDAP to VOSS Automate (SSO Enabled)
- Users Synced from LDAP to CUCM
- Users Synced to VOSS Automate
- Sync or Purge LDAP Users
- Sync CUCM Users, Lines, Phones
- LDAP Sync Actions
- Purge a CUCM User from VOSS Automate Only
Manage Filters#
Self Provisioning#
- Introduction to Self Provisioning
- Enable Self Provisioning
- Bottom-Up User Management
- Top-Down User Management
- CUCM Configuration for Self-Provisioning
- Site Configuration for Self-Provisioning
- Generate a User’s Primary Line
- Specify the Primary Line per Subscriber
- Add a Self Provisioning Universal Device Template
- Add a Self Provisioning Universal Line Template
- Add a Self Provisioning User Profile
- Set a Default User Profile for a Site
- Add Self-Provisioning Line Mask
Move Users#
Admins#
Session Timeouts#
User Accounts and Passwords#
Self-service#
Role Management#
Roles#
Themes#
Access Profiles#
Credential Policy#
Privacy Policy#
Customizations#
Flow Through Provisioning Configuration#
Cisco Dial Plan Management#
Only for the Cisco configuration.
MS Teams Dial Plan Management#
Only for the Microsoft configuration.
MS Teams Emergency Management#
MS Teams Policies#
Number Management#
Number Management Overview#
Internal Number Management#
E164 Number Management#
Unity SIP Integration#
Overview#
Cisco Subscriber Management#
- Quick Add Subscriber (Cisco)
- Add Subscriber from Profile
- Cisco Subscribers
- Move Subscriber
- Phones
- Headsets
- Phone Status Export
- Smart Add Phone
- Line Search
- Lines
- Intercom Lines
- Agent Lines
- Voicemail
- Extension Mobility
- Single Number Reach
- Add Device to User
- Move Phones
- Moving Phones from Site to Site
- Replace Phone
- Reset-Restart Site Phones
- EM Login/Logout
- VOSS Phones
- Quick Add (Subscriber) Groups
- Class of Service (Subscriber)
- Reset UC Passwords
- Pexip Conference Users
- PLAR (Hotdial)
- Hunt Groups
- Call Pickup Groups
- Provision the Extension Mobility Service
- Provision the Voice Service
- Provision the Voicemail Service
- Provision Webex Service
- Provision the Pexip Conference Service
- Provision the Jabber or Dual Mode Device Service
- Contact Center
Reassign User Services#
Cisco Webex App#
- Introduction to Cisco Webex App
- Users (Webex App)
- Quick Subscriber (Webex App)
- Bulk Update Webex App Users
- Workspaces
- Workspace Call Settings
- Workspace Locations
- Webex Locations
- Webex Location Node Mapping
- Webex Bulk Actions
- Webex Schedules
- Devices (Webex App)
- Quick Add Device
- Replace Device
- Reset Devices to Baseline
- Device Configuration Profiles
- Webex App Manual Steps
- Test Device Configuration Profile Rendering
- Webex App Licenses
- Webex App Hunt Groups
- Webex App Call Park
- Webex App Auto Attendants
- Webex App Call Pickup
Microsoft Subscriber Management#
- Introduction to Microsoft Onboarding and Offboarding
- Configure Automate for Microsoft Services
- Quick Add (Subscriber) Groups
- Quick Subscriber (Microsoft)
- Microsoft Subscribers
- User Calling Settings
- User Voicemail Settings
- Quick Offboard Subscriber
- Microsoft Licenses
- External Access for MS Teams
- Groups
- Teams
- Manage Group Membership
- MS Teams Templates
- Resource Accounts
- Call Queues
- Auto Attendants
- Holidays
- Microsoft Exchange
- Microsoft Subscriber Staging
MS Operator Connect Management#
Overbuild#
Overbuild Introduction#
Run Overbuild#
Overbuild Tool#
Run Dial Plan Overbuild#
Only in the Provider deployment
User Phone Association#
Overbuild Analog Gateway#
Device Models#
Filter Calling Search Spaces#
Only in the Provider deployment
Administration Tools#
Import#
Bulk Administration#
Alerts#
Transactions#
Northbound Notifications#
Schedules#
File Management#
Line Reports#
Customization Reports#
System Settings#
Certificate Management#
Single Sign On (SSO)#
Data Sync#
- Introduction to Data Sync
- Default Cache Control Policy
- Data Sync Types
- Full Sync
- Enable a Scheduled Data Sync
- Manually Run the Default Data Sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model Instance Filter
- Allowlists and Denylists
- View List of Device Models
- Create a Custom Data Sync
- CUCM Change Notification Alerts
Change Notification Sync#
Self-service Administration#
- Introduction to Self-service Administration
- Self-service Feature Display Policy
- Self-service Feature Display Policy Field Reference
- End User Access and Authentication
- Themes and Branding
- Self-service Login Banner
- Personal Phones (Remote Destinations)
- Dual Mode Phones - Mobile ID
- Voicemail for Self-service
- Links Page
Advanced Tools for System Administrators#
Custom Variables#
Model Report#
Appendix: Optional Features#
Custom Dial Plan Management#
Number Management#
Phone-based Registration#
- Introduction to Phone-Based Registration (PBR)
- Add Phone-Based Registration Menus and Access Profile
- Create Restricted API Role and Admin User
- Install Phone-based Registration (PBR) Web Service
- Add PBR Config Records
- PBR Setup - Configure CUCM for AutoRegistration and Phone Based Registration
- Register a Phone for Phone Based Provisioning