Provision the Jabber or Dual Mode Device Service#

This procedure provisions a subscriber with the Jabber or dual mode device service, using Quick Add Subscriber (QAS).

  1. Go to (default menus) Subscriber Management > Quick Add Subscriber.

  2. From the Username drop-down, choose a user.

  3. Select the Jabber/Dual-Mode Device check box. The Jabber and Dual-Mode Devices field appears.

  4. Click the Plus icon (+) at Jabber and Dual-Mode Devices to expose the Jabber/Dual Mode Agent drop-down and Device Name field.

  5. At Jabber/Dual Mode Agent, choose a device type. The Device Name field is automatically generated as follows:

    1. If no device name exists in the format <device type prefix><username>, then in this format:

      <device type prefix><username>

    2. If device name exists in the format <device type prefix><username> or <device type prefix><username><number>, then in the format:

      <device type prefix><username><random number>

      where <random number> is generated and unique.

    • <device type prefix> - always three characters, either BOT, CSF, TAB, TCT, CIM, or CTI.

    • <username> - 8 characters maximum. If a username contains ‘_’ and ‘.’ characters, these characters are removed from the automatically generated username. Automatically generated usernames can be edited if required.

    • <random number> - dependent on length of username, to make up a total of 11 characters along with the username.

    See examples in table below.

    Example Device Type and Device Name Combinations

    For this type of device

    Device Name (automatically generated)

    Format (regex): “[a-zA-Z0-9]{1,15}”

    Android (Cisco Dual Mode for Android)

    For example: BOTJOHND003938

    CSF (Cisco Unified Client Services Framework)

    For example: CSFROBWOR77891

    iPad (Cisco Jabber for Tablet)

    For example: TABRQUENT18947

    iPhone (Cisco Dual Mode for iPhone)

    For example: TCTPDEVILLI156

    Carrier Integrated Mobile

    For example: CIMJOHNSMI

    CTI Remote Device

    For example: CTIJOHNSMI

    For the following Agents, also select the Mobile Identity checkbox to enable Mobile Identity if required:

    • Android

    • iPhone

    • Carrier Integrated Mobile

  6. Click Save.

  7. Go to Subscriber Management > Quick Add Subscriber.

  8. From the Username list, choose the same user.

  9. On the Existing Services tab, ensure that the Phones field displays the Jabber device.

For each device type, a Configuration Template that is associated with the Subscriber’s Quick Add Group is used to provision the device. For defaults, see: Quick Add Subscriber Groups Default Model.

Note

If a CSF Jabber device type is selected, all lines are associated to the CSF Jabber device by default.