Introduction to Cisco Webex App

Overview

Cisco Webex is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Cisco Webex combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

The table describes the main Cisco Webex features:

Feature	Description
Messaging	Business messaging allows users to prepare, share, and repeat content, and it facilitates one-on-one or team messaging facilities in virtual rooms.
Meeting	Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after a meeting.
Call	The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Cisco Webex to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Related Topics

• Cisco Webex Server

  • Webex Servers

• Cisco Webex Services:

  • Add Cisco Webex Service

• Cisco Webex Users:

  • Users (Webex App)

  • Bulk Update Webex App Users

  • Webex App Licenses

  • Add a Subscriber (Webex App tab)

• Cisco Webex Workspaces:

  • Workspaces

  • Webex App Manual Steps

• Cisco Webex Locations

  • Webex Locations

• Cisco Webex App Devices

  • Devices (Webex App)

Cisco Webex Workflow

Note

Only creating a Webex App service for Cisco Webex to function in VOSS Automate. The other steps are dependent on your particular requirements.

Webex App Sync

Default Webex Calling Data Sync

The default Webex Calling sync that is used to sync Webex Calling data and is available from the Data Sync list applies:

• Model Type List: SparkDataAllMTL

• Synchronization Order: SparkDataSyncOrder

This list type contains an empty ``exclusion`` list, in other words, all device model instances are synced. If you need to exclude any models then you can update this list.

Default synced models

device/spark/Organization
device/spark/Role
device/spark/License
device/spark/CallingProfile
device/spark/LocationFloor
device/spark/Location
device/spark/User
device/spark/UserConfig
device/spark/Place
device/spark/Group
device/spark/Team
device/spark/Room
device/spark/Number
device/spark/AutoAttendants
device/spark/CallPickup
device/spark/LocationCallingDetails
device/spark/CallParkGroup
device/spark/Announcements
device/spark/Schedules
device/spark/CallParkExtensions
device/spark/HuntGroup
device/spark/WorkspaceCallSettings
device/spark/ActivateDevice
device/spark/Floor

Sync existing Cisco Webex Users for the Customer

A default sync schedule has the following name format: SyncSpark-SCHED-XXX

Two sync methods

• Click Action > Sync Webex App Users (on the Customer Access page)

• Execute SyncSpark[Customer] (via Administration Tools > Data Sync) to run a sync

Important

To properly sync in calling behavior settings, ensure the sync setting Quick Import is set to False (disabled), and Refresh Existing (Changed) Data is set to True (enabled) on all data syncs that include the device/Spark/user model. By default, these are:

• SyncSparkUsersXXX, and

• SyncSparkXXXX

These are the default settings for the device/spark/User syncs, but it is important to ensure they correctly configured before syncing in users.

Synced in Webex Numbers

Webex numbers are synced in and maintained in device/spark/Number and the Number Inventory.

The numbers of synced in Cisco Webex users display the following settings and values in the Number Inventory (see Number Status and Usage):

Setting	Value
Status	Used
Usage	User
Vendor	Webex Calling

Synced in Licenses

Licenses are synced and maintained in device/spark/License.

Synced in Locations

Locations are synced - see Webex Locations.

Synced in Rooms, Teams, Groups

Rooms, Teams and Groups details are synced in as read-only data to device/spark/Room, device/spark/Team, and device/spark/Group, respectively.

Synced in Calling

Calling is synced in to device/spark/UserConfig, where the settings can be managed per user if the assigned license of which is “Webex Calling - Professional”.

Synced in Devices

Devices are associated either with a person or with a workspace. For users associated with a device, the person ID (converted to an email address) is used to sync the device to the correct hierarchy. See Devices (Webex App).