Appendix A: Trigger Events and Tracking Table

Billing Trigger Events (VOSS Automate Transaction Log)

The VOSS Automate Transaction is monitored by NBI (polled every five seconds) for bill affecting events. This section describes the Events deemed as bill affecting, and which cause NBI to raise a billing payload.

In the case where such an event creates a payload that is identical to the one sent previously for that subscriber (i.e. a service parameter has been changed against a subscriber but this parameter is not included in the payload), then the payload is marked as SameAsPrevious in the message tracking log.

"actions": [
     "Create Subscriber",
     "Update Subscriber",
     "Delete Subscriber",
     "Create Cucm User",
     "Update Cucm User",
     "Delete Cucm User",
     "Create Cucm Phone",
     "Update Cucm Phone",
     "Delete Cucm Phone",
     "Create Cucm Line",
     "Update Cucm Line",
     "Delete Cucm Line",
     "Create Cuc User",
     "Update Cuc User",
     "Delete Cuc User",
     "Update Bde Bulk",
     "Create Quick Subscriber View",
     "Create User Extended Dat",
     "Delete User Extended",
     "Create Hierarchy Node",
     "Update Hierarchy Node",
     "Delete Hierarchy Node",
     "Create Hierarchy Delete",
     "Create User Phone Move Users View"
 ]

Tracking Table

The Tracking Table contains a history of all billable events and the payloads associated with them.

Payload Status	The current state of the changed entity. See the list of possible states below.
Entity Type	Only needed if the entity type is not always Subscriber
PKID	VOSS Automate Subscriber PKID
Payload	Contains the JSON format event payload data.
ID	A sequential number. A unique identifier for the tracking table.
Transaction ID	The VOSS Automate Transaction ID.
User ID	The user who initiated the transaction on VOSS Automate.
Operation	Create, Update or Delete
Customer	Customer name (of the changed Subscriber)
Site	Site location name (of the changed Location)
Time	Last updated timestamp
Order ID	The order into which this change was included (set on callback from).

Payload Status

Billing Payloads are marked with one of the following status fields:

Field	Description
Received	A subscriber change on VOSS Automate has been detected (Change Record) and NBI is in the process of creating a Tracking Table record. This is a transient state.
Ready	The Tracking Table Record is populated with all the required information and the billing payload is ready for sending northbound.
UserInProgress	The billing payload has been created, sent northbound and an acknowledgement has been received (200 Ok) – now waiting for an order status update / Call Back.
SendFailed / Resent	The sending of the billing payload northbound has failed – this is most likely due to a network connectivity or credential error (certificates). The option is available for an Administrator to resend a message in this state from the GUI - during this process the message is temporarily marked as Resent.
ValidationFailed	The format or content of the payload is not valid (basic payload validation). This is most likely a set-up configuration issue that will need escalation to resolve.
UserProcessed	The Call Back has been received from the northbound system with a successful status (“Success”). This indicates that the billing process is complete.
UserFailed	The Call Back has been received from the northbound system – the operation has not been successful and a status report has been included in State Update Message. The latter is a report from the northbound system to indicate the reason for the failure and further investigation is required.
SameAsPrevious	The billing payload was created but not sent to the northbound system. This is because the contents of the billing payload have not changed from the previous payload sent for this subscriber.
UserInProgressMob / UserProcessedMob	Intermediate states where the upstream system is undertaking secondary provisioning activities (such as mobile provisioning) – see Integration and Upstream Provisioning section.