Pushing Users to CUCM#

Overview#

In VOSS Automate, user management involves a series of steps to integrate new users from the following sources:

  • Synced from the LDAP directory

  • Synced from CUCM (Cisco Unified Communications Manager)

  • Manual configuration within Automate

One step in this process is to push the user to the CUCM assigned to the customer and site where the user was added.

You can push a user to the CUCM from Automate in two ways:

Automatic Push

Enable Auto Push to CUCM in (default menus) Site Management > Sites (in the site details)

Manual Push

Executed for individual users via (default menus) User Management > Users and Subscriber Management > Quick Add Subscriber

Automate offers various options for provisioning users with phones, lines, and other services and features. Depending on the option you choose, users can be automatically pushed to CUCM.

Auto push to CUCM is recommended if users are synced in from an LDAP server, or if users are manually configured on Automate and then provisioned with phones, lines, and other services (via Subscriber Management), regardless of whether you configure subscribers through the Admin Portal, bulk loaders, or the API.

Note

If users are initially configured on CUCM and then synced into Automate, auto push to CUCM is unnecessary as the users are already present on CUCM.

Auto Push Users to CUCM#

Enable Auto Push to CUCM

By default, auto push to CUCM is disabled in Automate.

To enable auto push to CUCM:

  1. Go to (default menus) Site Management > Sites.

  2. Click on a site to open it’s settings.

  3. In Site Details, select Auto Push Users to CUCM.

When are users auto pushed to a CUCM?

Users are automatically pushed to a CUCM under these conditions:

  • When users are moved to a site (via filters, username, or usernames) and that site has a NDL (network device list) containing a CUCM.

  • When an NDL containing a CUCM is added to a site after the site is created.

  • When a CUCM is added to an NDL that is linked to a site, then users on the site are pushed to the CUCM.

  • When a new user is created at a site, and that site has a NDL containing a CUCM.

Manually Add Users to CUCM#

You can manually add users to CUCM from hierarchy nodes between customer and site, inclusive.

To verify that users are available as subscribers, with assigned phones, lines, and features, go to (default menus) Subscriber Management > Subscriber.

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