Overview

• Only one instance of Contact Center Server can be created for a Cisco Unified Communications Manager (CUCM) cluster.

• Only one instance of Contact Center Service can be created for Contact Center Server.

• For CUSP, only one trunk of type CUSP needs to be added in Services > Contact Center > Servers.

• For deleting a server, ensure that the service is deleted first.

Note

Ensure that before you begin deleting Contact Center Server you have deleted all the agent lines for that Contact Center Server.