VOSS Reference Dashboards

Overview

VOSS Insights Dashboard ships with a collection of standard, read-only, reference dashboards.

To access the reference dashboards, click the Main Menu icon (hamburger) to display the dashboards library panel to the left of the GUI. Expand the tree to locate the VOSS-Reference dashboards folder. The dashboards are organized in several sub-folders.

While you can’t edit, delete, or move the reference dashboards (or their folders), you can clone (copy) any of these dashboards, then modify the clone to create new, custom dashboards that meet your requirements.

Note

Dashboards are based on search definitions that extract data from one or more fields. These may be predefined search definitions that ship with the default dashboards, or definitions that you set up to create custom views of the data to meet the needs of your organization.

Important

The VOSS reference dashboards described in this topic is the standard set shipped with the latest Insights release. This collection may be updated at each software release:

• Alerts Dashboards

• Call Analysis Dashboards

• Call Quality Dashboards

• Cloud & Video Collaboration Dashboards

• Compliance Dashboards

• Inventory Dashboards

• Performance - Availability Dashboards

• VOSS Analytics Dashboards

• Microsoft Teams Reporting Dashboards

Related Topics

• Search for Dashboards

• Introduction to Dashboards
• Custom Dashboards
• Create a Probe
• Assigning a Probe to an Asset
• Introduction
• Search the Logs
• VOSS Reference Dashboards

Alerts Dashboards

VOSS Insights provides the following reference dashboards for alerts:

• All Alerts Overview

• Alternate Alert View

• Certificate Alarms (Cisco)

• Customer Alarms details

• Global Alarm Tiered Analysis

• Policy Dashboard

• Service Impacting Alarms Detail

Call Analysis Dashboards

VOSS Insights provides the following reference dashboards for call analysis:

Folder	Reference Dashboards
SBC	Audiocodes Audiocodes API Metaswitch
SIP - E1	Call Analysis All Cisco Call Detail - Cause Code Analysis CUCM Route Pattern Analysis Jabber Stats SIP Trunk / Gateway Status

Note

Audiocodes dashboards display performance data collected via SNMP and the API from collection scripts and probes on the Arbitrator, providing support for SBC and Gateway, and allowing Audiocodes-specific alerting.

Call Quality Dashboards

VOSS Insights provides the following reference dashboards for call quality:

• Call Performance and Voice Quality

• CUCM Voice Quality Site Performance

Cloud & Video Collaboration Dashboards

VOSS Insights provides the following reference dashboards for cloud and video collaboration:

Folder	Reference Dashboards
MS Graph Teams Data	MSTeams Media Data MSTeams Participant Data MSTeams Segments Data MSTeams Session Data MSTeams Streams Data 0365 Users Teams Devices Teams Groups Teams Headsets Teams Health Overview Teams Issues Teams Teamwork Devices
Pexip	Pexip Capacity Management Reports PexIP End-to-End Conference Status PexIP End-to-End Conference Trend Correlation Pexip Historical Call Report Pexip Performance Reports Pexip Real-time Reporting PexIP with SFB End-to-End Conference Details
Polycom	Reports on the health and status of Polycom meeting room devices for audio and video conferencing. For example, Polycom Device Status provides a system, software, and audio dashboard for Polycom devices. Polycom Connections Polycom Device Status Polycom Device Status Overview Polycom other information

Folder

Reference Dashboards

Webex

Meetings (subfolder) Meetings Quality Meetings Who joined Participant Summary Devices Webex Devices By Type Webex Devices Connection Status Webex Devices Interface Type Webex Devices created trend Webex Devices Stable software version Webex Devices Software Versions Webex Devices By Customer Webex Devices Number of devices as each location Webex Device errors Licenses Locations People Webex Calling Webex Insights Webex Security Webex dashboards can be used if your Arbitrator is configured for Webex. Using Webex xAPI to for example: Provide in-depth location information (maps) Detailed devices, room analytics, sound, ambient noise, rooms used, capacity, trends, device diagnostics, etc.

Folder	Reference Dashboards
Zoom	Zoom Additional Details Dashboard Zoom Client Satisfaction Zoom Meeting Participants Detail Zoom Meeting Participants QoS Zoom Meeting Telephony Details Zoom Meetings Zoom Meetings / Webinars QoS Zoom Plan Usage Zoom Webinar Detail Zoom Webinars Participants QoS

Folder	Reference Dashboards
Logitech devices	Includes Intel NUC: memory, CPU usage Hostinfo Firmware versions OS versions Connection state Products Rooms users data NUC: Percent User Time NUC: Percent Idle Time

Folder	Reference Dashboards
Jabra Express devices	device room softphone

Using the MS Graph Teams Data Dashboards

VOSS reference dashboards for Microsoft Teams Calls/Teams Room use Graph API for monitoring. The dashboards display data as graphs and charts, and then displays the same data in tables (at the bottom of each dashboard), so that you can print the information in the tables, in an easily readable format.

Note

Before you can use the MS Graph Teams Data dashboards to collect and display Microsoft Teams data, you’ll need to configure the Microsoft tenant (on Microsoft); that is, to register the application and obtain a customer tenant ID, client secret, and client ID. You will need these details to input on the Arbitrator when enabling MS Teams monitoring (via Archive Management > Configuration Management > API Config > MS Teams Config). See the Configuration section in the Arbitrator Administration Guide for further details.

MSTeams Media Data Dashboard

This dashboard provides statistics on media for all calls, including:

• Video calls over time

• Audio calls over time

• VBS calls over time

• Wifi signal strength over time

• Send/receive quality ratio over time

• Events over time

• Concealed samples over time

• Audio degradation over time

• Packet loss percentage over time

MSTeams Participant Data Dashboard

This dashboard collects and displays participant data, for example, top participants, and the number of calls per participant.

MSTeams Segments Data Dashboard

This dashboard collects and displays detailed call data (for caller and callee), and whether calls are internal or outside of the tenant you have set up.

MSTeams Session Data Dashboard

This dashboard collects and displays session data, such as top ten callers, top ten called, user agents (the platform used, such as Windows or Android),

MSTeams Streams Data Dashboard

This dashboard collects and displays data such as the number of call streams that have gone out, caller to caller count, the codecs used, and round trip times (RTT).

0365 Users Dashboard

This dashboard displays details for your 0365 users, including the number of 0365 users you have, their provisioning and other details.

Teams Devices Dashboard

This dashboard provides details for the devices deployed in your environment, including devices per user, operating systems, and registration details.

Teams Groups Dashboard

This dashboard collects data about enabled and disabled users, operating systems in use and their versions.

Teams Headsets Dashboard

This dashboard collects and displays data about the headsets in use, including device name and type, by caller and callee. You can click on a device to view further details, such as whether any issues are detected on the device.

Teams Health Overview Dashboard

This dashboard collects hourly data from Microsoft to report on the health of apps and data on the remote Microsoft site, for example, service degradation is reported.

Teams Issues Dashboard

This dashboard detailed historical data for any teams issues.

Teams Teamwork Devices Dashboard

This dashboard displays MS Teams Rooms data, including configured rooms, software health status and activity status, type of Teams devices, and hardware models in use.

MSTeams Call Quality Dashboard

This dashboard allows you to view a list of all calls, and provides all details related to a call, such as:

• Wi-Fi signal strength on both sides

• The Wi-Fi bands that are in use

• Frequencies

• Events over time, such as send and receive quality

• Audio and video codecs in use

• Degradation, packet loss, max network jitter, round-trip times

• Calls with different events, such as calls with one-way audio

• Clipping

• Low bandwidth

• Alarms

If monitoring is set up for Automate, this dashboard displays licensing information (for the MSOL user via Graph), such as the number of licenses that have been consumed, who the licenses are assigned to, and call queue and auto attendant settings.

Compliance Dashboards

VOSS Insights provides the following reference dashboards for compliance:

• Cisco CUC Voicemail

• Cisco CUCM Compliance

• Cisco CUCM Health Check

• Cisco Smart License clone

Using the Cisco Smart License Dashboard

The Cisco Smart License dashboard is a VOSS reference dashboard that you can clone to create a new, custom dashboard for monitoring reports to support license management for Cisco Smart Licensing. For example, to view details for license types and products, to monitor license status and usage over time, and to manage capacity and license costs.

To set up and use this dashboard:

1. In Arbitrator, add and configure the following probe for Cisco Smart License: getCiscoSmartLicense

   

2. In Arbitrator, attach the probe to the relevant asset.

   Note

   The getCiscoSmartLicense probe for this dashboard ships with VOSS Insights. Once configured and assigned to the device you wish to monitor, the probe gathers Cisco Smart License data via Cisco Cloud Smart License API. You can view the data via the Cisco Smart License dashboard.

3. In VOSS Insights Dashboard, in the Dashboards panel, select the custom dashboard you created (based on the VOSS reference Compliance dashboard for Cisco Smart License).

   View data in the dashboard, which provides further options for configuring filters and time periods for the data you wish to view.

Using the Cisco CUCM Health Check Dashboard

You can create a clone of the VOSS reference compliance dashboard, Cisco CUCM Health Check, for reporting on the following data:

• Software versions

• DHCP

• DNS

• NTP status

• SSH status

• Telnet status

• Web GUI timeout

• CUCM Diag status

• DB replication

To set up and use this dashboard:

1. In Insights Arbitrator, configure the following probes to gather status data from Cisco UCM (CUCM):

   Probe	Commands to run to gather data
   getCiscoCucmConfig	show status show network eth0 show webapp session timeout utils ntp status
   ciscoCucmServiceStatus	utils service list
   ciscoCucmDiagTest	utils diagnose test
   ciscoCucmDbRep	utils dbreplication runtimestate
   ciscoCucmDisasterRecoverHistory	utils disaster_recovery history backup

2. In VOSS Insights Dashboard, select your custom dashboard (based on the VOSS reference dashboard, Cisco UCM Health Check), and view data.

   The dashboard screen provides further options for configuring filters and time periods for the data you wish to view, based on these predefined definitions:

   • arbitrator_cisco_cucm_config

   • arbitrator_cisco_cucm_diagtest

   • arbitrator_cisco_cucm_dbrep

   • arbitrator_cisco_cucm_services

   • arbitrator_cisco_cucm_disaster_recovery_history

   
   

   You can run the following reports based on the dashboard data:

   • Pub/Sub/TFTP uptime

   • Diagnostic tests

   • NTP Status

   • Replication

   • Service status

   • Backup and disaster recovery

   • Platform availability

Inventory Dashboards

VOSS Insights provides the following reference dashboards for inventory:

• Cisco Headset Summary

• Device Inventory Dashboard

• Phone Inventory

• Gateways

Performance - Availability Dashboards

VOSS Insights provides the following reference dashboards for performance (availability):

Folder	Reference Dashboards
Availability	System Uptime PING
Cisco	Use the Cisco Performance dashboards to view data on performance-related statistics for Cisco devices: Cisco CUCM RTMT data Cisco Expressway Cisco Gateways - Performance Cisco Smart License Cisco UCCX Cisco UCCX RTMT data CUCM Counters CUCM CPU & Memory Utilization CUCM Resource Summary CUCM Service Status UNITY Counters
Insights	Insights Components Arbitrator Insights Components Dashboard Insights Components DS9
UCCE	Cisco UCCE CUIC Cisco UCCE CVP Cisco UCCE FINESSE Cisco UCCE Overview Cisco UCCE dashboards allow you to view monitoring reports for a Cisco UCCE deployment.
Vmware	Vmware Status
Windows	System Stats

Note

VOSS reference dashboards for Insights DS9 are available if a VOSS Insights DS9 server is installed.

Using the System Uptime PING Dashboard

The VOSS reference dashboard System Uptime PING is a read-only dashboard that allows you to to view and monitor system-level availability data. System Uptime PING displays live statistics for predefined parameters, such as lxt_connect_time and lxt_total_time, displayed as dashboard widgets, for a selected Arbitrator.

Note

To modify this dashboard you’ll need to copy it and save it as a new, custom dashboard.

To set up and use this dashboard:

1. In Dashboard, clone and save a custom dashboard from the VOSS reference dashboard, System Uptime PING.

2. In Arbitrator, add and configure the PING probe.

3. In Arbitrator, attach the PING probe to the relevant assets (one or more).

   Note

   The PING probe ships with VOSS Insights. Once configured and assigned to each device that you wish to monitor, the PING probe stores historical availability results to the database.

4. In VOSS Insights Dashboard, point to an Arbitrator to view data:

   1. In the DASHBOARDS panel, select your custom System Uptime PING dashboard (the one you created, based on the VOSS reference System Uptime PING dashboard).

   2. Display the Data source types and Data sources fields (if hidden). To do this:

      • Click the toolbar Wrench icon, then select Hide/Show to display the Hide Show Options dialog.

      • Select Show Data source selector, and click Save.

5. Choose an option:

   1. To view data for a particular widget, click the cog icon on the widget, then select Edit Widget to open the Configure Data dialog. In the Resource drop-down, choose the widget that defines the data you want to view in the dashboard, for example, Day_availability_ping), then choose a data source (the relevant Arbitrator), and click Save.

      The dashboard displays data relevant to the widget and the selected data source.

   2. To view data for all widgets (global view), for a selected Arbitrator, choose Data source type Remote Arbitrator Postgre (global option), then from the Data Source drop-down, choose an Arbitrator.

      Note

      This option provides a live refresh of data for all widgets, for a selected Arbitrator.

      To save this global data view, click Save. Alternatively, the page loads data in the widgets, and you can choose another Arbitrator in the Data Source drop-down to load data for the next Arbitrator for which you want to view data.

      The page loads fresh data each time you change the value in the Data Source drop-down. Displayed data depends on data available from the Arbitrator for which you’re running the query.

Cisco UCCE Dashboard with ListProcesses

This dashboard provides monitoring reports for a UCCE deployment, including such ListProcess details as Process Description, Process Status and Process UpTime and Service.

To set up and use this dashboard:

In Arbitrator:

1. Add the probe group, e.g.: Cisco UCCE List Processes.

2. Add the probe with settings as below:

3. Create the credentials:

4. Go to Assets and assign the probe to a device:

In VOSS Insights Dashboard:

Use the resource Arbitrator_cisco_ucce_processes dashboard to view data.

The dashboard screen provides further options for configuring filters and time periods for the data you wish to view.

VOSS Analytics Dashboards

VOSS Insights provides the following reference dashboards for VOSS Analytics:

Folder	Reference Dashboards
Subscribers / Services / Entitlement	Entitlement Detail Entitlement Summary HCS License Detail HCS License Report Service Assignment Summary Subscriber Detail Subscriber Services
Phones / Devices / Voicemail	Device Profile Detail Device Profile Summary Orphaned Phones & Voicemail Phone & Jabber Detail Phone Summary Phone Types Remote Destination Profile Detail Voicemail Detail
Number Inventory / Lines	E164 Number Inventory Internal Number Inventory Internal Number Inventory Detail Lines & Call Forward Detail Lines Summary
Transactions	Transaction Details Transaction Summary Transaction Trends
Hunt & Pickup Groups	Hunt Group Detail Hunt Pilot Pickup Group Detail
MsGraph	VOSS Msgraph VOSS Msteams
Webex Teams	Customer Summary Dashboard Customer Summary Dashboard_Drilldown Provider Summary Dashboard VOSS Sync Status Webex dashboards can be used if your Arbitrator is configured for Webex.
Network Observability	Two read-only, standard dashboards: Asset Impact on Locations Synthetic Call Analysis These dashboards present data that allows you to understand why events such as packet loss are occurring, and to monitor performance indicators on router interfaces.

Related Topics

• VOSS Reference Dashboards