Webex App Licenses#

Webex App license usage counts are automatically updated in VOSS Automate after licenses are assigned (that is, after assigning a subscriber with Webex App services). A sync with the Webex Control Hub maintains the status of Webex App user licenses.

Webex App License Syncs#

Webex App user license syncs may be actioned manually:

Admin Portal

To sync Webex App users for the customer, click the Services menu, then on the Customer Access form, click Action > Sync Webex App Roles Licenses

Go to (default menu) Administration Tools > Data Sync and run the SyncSparkRolesLicenses<customer_name> instance.

Important

Webex App Licenses need to be synced after upgrading to release 21.1:

  1. Execute the Data Sync named SyncSparkRolesLicenses<CUSTOMER_NAME>.

  2. If the Webex App organization associated with the Customer hierarchy has multiple Subscriptions, a default Subscription must be configured under the Webex App Customer Access.

    See: Cisco Webex Service.

  3. If the Webex App organization associated with the Customer hierarchy has multiple Site URLs, a default Site URL must be configured under the Webex App Customer Access.

    See: Cisco Webex Service.

Only licenses synced and managed by VOSS Automate will be assignable to a Webex User. This means that licenses from Subscriptions and Sites other than the default configured above will not be retained on a user.

Note

This process only collects data at customer and site levels.

View Webex App Licenses#

This procedure provides a condensed view of the Webex App licenses consumed and available at the selected hierarchy level.

  1. Go to (default menus) Cisco Webex App > Licenses.

  2. View Webex App license details in the License list view:

    • Name (of the license)

    • Site URL (webex hub)

    • Site Type (for example: Control Hub managed site)

    • Subscription ID (ID - useful to distinguish licenses with similar names)

    • Total Units (total number of licenses available)

    • Consumed Units (the number of licenses still available)

    • Location (where the licenses are available and used)