What’s New by Feature

25.1: VOSS-1496: Webex Contact Center Support

Feature	Document	Doc link	Doc change
25.1: VOSS-1496: Webex Contact Center Support	Core Feature Guide: Release 25.1	Multi vendor users	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Quick Add User	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex App users	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Contact Center Advanced	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Contact Center customer experience	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Contact Center Desktop Experience	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Introduction to Webex Contact Center	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Contact Center sync	Added details on Webex Contact Center feature
	Core Feature Guide: Release 25.1	Webex Contact Center User Management	Added details on Webex Contact Center feature
	Licensing and Subscriber Data Export Guide: Release 25.1	License Audit Report File Details	Added details on Webex Contact Center feature

25.1: VOSS-1495: Enhanced Menus & Dashboards (EKB-24287: RBAC: Operator Connect Enhancements)

Feature	Document	Doc link	Doc change
25.1: VOSS-1495: Enhanced Menus & Dashboards (EKB-24287: RBAC: Operator Connect Enhancements)	Core Feature Guide: Release 25.1	Global settings	Updated for the new default roles shipping with Automate 25.1. Added Enable Operator Connect to the Global Settings.
	Advanced Configuration Guide: Release 25.1	Global settings	Updated for the new default roles shipping with Automate 25.1. Added Enable Operator Connect to the Global Settings.
	Provider HCS Dial Plan Management Support Guide: Release 25.1	Global settings	Updated for the new default roles shipping with Automate 25.1. Added Enable Operator Connect to the Global Settings.

25.1: VOSS-1495: Enhanced Menus & Dashboards

Feature	Document	Doc link	Doc change
25.1: VOSS-1495: Enhanced Menus & Dashboards	Core Feature Guide: Release 25.1	Role-based dashboards and menus	Updated for the new default roles shipping with Automate 25.1.

25.1: VOSS-1434: Upgrade PowerShell from 5.1 to 7.5

Feature	Document	Doc link	Doc change
25.1: VOSS-1434: Upgrade PowerShell from 5.1 to 7.5	Core Feature Guide: Release 25.1	Run PowerShell proxy server setup script	Added details on new PowerShell version updates.
	Upgrade Guide with ISO and Template: Release 25.1	Before upgrading	Added details on new PowerShell version updates.

25.1: VOSS-1251: Enhanced Microsoft User Move Orchestration

Feature	Document	Doc link	Doc change
25.1: VOSS-1251: Enhanced Microsoft User Move Orchestration	Core Feature Guide: Release 25.1	Global settings	Added steps for moving a non-hybrid, Microsoft-only subscriber from one site to another, with their services.
	Core Feature Guide: Release 25.1	Move Microsoft user and services	Added steps for moving a non-hybrid, Microsoft-only subscriber from one site to another, with their services.
	Advanced Configuration Guide: Release 25.1	Global settings	Added steps for moving a non-hybrid, Microsoft-only subscriber from one site to another, with their services.
	Provider HCS Dial Plan Management Support Guide: Release 25.1	Global settings	Added steps for moving a non-hybrid, Microsoft-only subscriber from one site to another, with their services.

25.1: VOSS-1210: Custom Number Inventory Filters

Feature	Document	Doc link	Doc change
25.1: VOSS-1210: Custom Number Inventory Filters	Core Feature Guide: Release 25.1	Onboard user	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Global settings	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Manage number filters	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Move user	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Phones	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Microsoft Quick User	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Cisco Quick User	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Core Feature Guide: Release 25.1	Webex Quick Add User	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Advanced Configuration Guide: Release 25.1	Global settings	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.
	Provider HCS Dial Plan Management Support Guide: Release 25.1	Global settings	Updated the docs for enabling and using inventory filters for the shipped and custom inventory filters.

25.1: EKB-4265: Add warning to Sync & Purge LDAP Users, describing what will happen for both manual and automatic purge modes

Feature	Document	Doc link	Doc change
25.1: EKB-4265: Add warning to Sync & Purge LDAP Users, describing what will happen for both manual and automatic purge modes	Core Feature Guide: Release 25.1	Sync or purge LDAP users	Details added for the warning that now displays onscreen when running a purge of LDAP users,

25.1: EKB-24490: License audit sending detailed file details to Clientshape needs to change

Feature	Document	Doc link	Doc change
25.1: EKB-24490: License audit sending detailed file details to Clientshape needs to change	Licensing and Subscriber Data Export Guide: Release 25.1	License Audit Report File Details	Added info on the updated detailed license audit report file format
	Licensing and Subscriber Data Export Guide: Release 25.1	Distributing Licensing Reports	Added info on the updated detailed license audit report file format

25.1: EKB-24311: Insights full-transaction sync must be set to hourly by default on upgrade

Feature	Document	Doc link	Doc change
25.1: EKB-24311: Insights full-transaction sync must be set to hourly by default on upgrade	Platform Guide: Release 25.1	Insights Analytics	Added an update to the Insights sync schedule

25.1: EKB-24226: Add paging support for Operator Connect numbers and add new “Number Type” field

Feature	Document	Doc link	Doc change
25.1: EKB-24226: Add paging support for Operator Connect numbers and add new “Number Type” field	Core Feature Guide: Release 25.1	Microsoft Operator Connect management in Automate	Added number import limit details and new Type of Service field.

25.1: EKB-24194: Allow the selection of user, workspace, or line as a Webex hunt group agent

Feature	Document	Doc link	Doc change
25.1: EKB-24194: Allow the selection of user, workspace, or line as a Webex hunt group agent	Core Feature Guide: Release 25.1	Webex App call park	Added details for adding users, lines, or workspaces as agents for Webex App hunt groups, call park, and call pickup.
	Core Feature Guide: Release 25.1	Webex App call pickup	Added details for adding users, lines, or workspaces as agents for Webex App hunt groups, call park, and call pickup.
	Core Feature Guide: Release 25.1	Webex App hunt groups	Added details for adding users, lines, or workspaces as agents for Webex App hunt groups, call park, and call pickup.

25.1: EKB-24169: Mechanism to update VOSS Central App Auth Certificate

Feature	Document	Doc link	Doc change
25.1: EKB-24169: Mechanism to update VOSS Central App Auth Certificate	Core Feature Guide: Release 25.1	Shared central app registration	Default Central App Authentication certificate can be updated with a new PFX file if the certificate expires.

25.1: EKB-23917: Hide private channels in call queues

Feature	Document	Doc link	Doc change
25.1: EKB-23917: Hide private channels in call queues	Core Feature Guide: Release 25.1	Call Queues	Updated the description for the Channels drop-down to specify that private channels won’t display.

25.1: EKB-23807: Add UserType field and filtering to msgraph/MsolUser

Feature	Document	Doc link	Doc change
25.1: EKB-23807: Add UserType field and filtering to msgraph/MsolUser	Core Feature Guide: Release 25.1	Model Filter Criteria	Updated model filter criteria topic for the new default UserType filter on msgraph/MsolUser.

25.1: EKB-23682: Add support for hiding table widget columns

Feature	Document	Doc link	Doc change
25.1: EKB-23682: Add support for hiding table widget columns	Core Feature Guide: Release 25.1	Table widgets	Added details on number field format and hide field option.

25.1: EKB-23602: Change Wingman icon to p-sparkles

Feature	Document	Doc link	Doc change
25.1: EKB-23602: Change Wingman icon to p-sparkles	Core Feature Guide: Release 25.1	Guide to the Admin Portal user interface	Updated images for the new Wingman icon.

25.1: EKB-23581: Add default PULL_SYNC_DELETE_THRESHOLD macros (of 50) for Cisco Call Manager, CUCM, LDAP, Webex Teams, and Microsoft Exchange

Feature	Document	Doc link	Doc change
25.1: EKB-23581: Add default PULL_SYNC_DELETE_THRESHOLD macros (of 50) for Cisco Call Manager, CUCM, LDAP, Webex Teams, and Microsoft Exchange	Advanced Configuration Guide: Release 25.1	Pull sync delete threshold	Added details on new PULL_SYNC_DELTE_THRESHOLD macros

25.1: EKB-23489: Copying a value from a drop-down by drag selecting includes an erroneous leading whitespace

Feature	Document	Doc link	Doc change
25.1: EKB-23489: Copying a value from a drop-down by drag selecting includes an erroneous leading whitespace	Core Feature Guide: Release 25.1	Guide to the Admin Portal user interface	Add note on keyboard copy/paste functionality for active drop-down entries.

25.1: EKB-23149: “Lastname” should only be a required field on Subscriber from Profile for Cisco UCM

Feature	Document	Doc link	Doc change
25.1: EKB-23149: “Lastname” should only be a required field on Subscriber from Profile for Cisco UCM	Core Feature Guide: Release 25.1	Onboard user	Updated last name as mandatory only for CUCM users.

25.1: EKB-22798: Extend fields supported for API filtering on msgraph/MsolUser

Feature	Document	Doc link	Doc change
25.1: EKB-22798: Extend fields supported for API filtering on msgraph/MsolUser	Core Feature Guide: Release 25.1	Model Filter Criteria	Added details of new attributes available for model instance filters.

25.1: EKB-22776: App User per Device add checkbox for reset device

Feature	Document	Doc link	Doc change
25.1: EKB-22776: App User per Device add checkbox for reset device	Core Feature Guide: Release 25.1	Add application users to device	Add step to optionally force device reset.

25.1: EKB-22368: Add expiry_date to FDP for data/Certificate

Feature	Document	Doc link	Doc change
25.1: EKB-22368: Add expiry_date to FDP for data/Certificate	Core Feature Guide: Release 25.1	Manage certificates for SSO	Added a step to specify an expiry date for self-signed or 3rd party signed certificates for SSO.

25.1: EKB-22322: Reset UC Passwords need to display First and Last name

Feature	Document	Doc link	Doc change
25.1: EKB-22322: Reset UC Passwords need to display First and Last name	Core Feature Guide: Release 25.1	Reset UC Passwords	Added note on new User First and Last Name field showing selected user’s first, last name

25.1: EKB-22264: Webex location calling settings schema is changing

Feature	Document	Doc link	Doc change
25.1: EKB-22264: Webex location calling settings schema is changing	Core Feature Guide: Release 25.1	Webex locations	Update for Webex Location Calling Details and ability to manage Trunk/RouteGroup settings for a given Webex location.

25.1: EKB-22116: Add Authorized Admin Hierarchy field to relation/User summary attributes

Feature	Document	Doc link	Doc change
25.1: EKB-22116: Add Authorized Admin Hierarchy field to relation/User summary attributes	Core Feature Guide: Release 25.1	View users	Added a note that it’s now also possible to filter the Users list by authorized admin hierarchy.

25.1: EKB-22074: Accessibility: Add a toggle to enable tooltips on field selection, hover or both

Feature	Document	Doc link	Doc change
25.1: EKB-22074: Accessibility: Add a toggle to enable tooltips on field selection, hover or both	Core Feature Guide: Release 25.1	Settings	Update data/Settings (System Settings) with new field to define when tooltips display on forms (keyboard, hover, both).
	Advanced Configuration Guide: Release 25.1	Settings	Update data/Settings (System Settings) with new field to define when tooltips display on forms (keyboard, hover, both).

25.1: EKB-22045: Microsoft: Add Courtesy Call Back settings to Call Queue

Feature	Document	Doc link	Doc change
25.1: EKB-22045: Microsoft: Add Courtesy Call Back settings to Call Queue	Core Feature Guide: Release 25.1	Call Queues	Updated Call queues topic to add Call back settings.

25.1: EKB-21976: Create replacement feature for syncing CsOnlineUsers based on synced MsolUsers

Feature	Document	Doc link	Doc change
25.1: EKB-21976: Create replacement feature for syncing CsOnlineUsers based on synced MsolUsers	Core Feature Guide: Release 25.1	Configure Microsoft tenant connection parameters	Updated Microsoft sync docs for replacement auto-filter Teams/CsOnlineUser sync
	Best Practices Guide: Release 25.1	Microsoft syncs	Updated Microsoft sync docs for replacement auto-filter Teams/CsOnlineUser sync
	Best Practices Guide: Release 25.1	Configure Microsoft tenant connection parameters	Updated Microsoft sync docs for replacement auto-filter Teams/CsOnlineUser sync

25.1: EKB-21317: Add dialog confirmation popup when Enter key is used to submit a form

Feature	Document	Doc link	Doc change
25.1: EKB-21317: Add dialog confirmation popup when Enter key is used to submit a form	Core Feature Guide: Release 25.1	Guide to the Admin Portal user interface	Added details on the Please confirm pop-up notification if the Enter key is used on an add or edit form.

25.1: EKB-21219: Support for color palettes

Feature	Document	Doc link	Doc change
25.1: EKB-21219: Support for color palettes	Core Feature Guide: Release 25.1	Manage dashboards and widgets	Added details on mapping colors in widgets to conditions and using a color palette

25.1: EKB-20422: Change title of Password field to Local Password on User Management page (relation/User)

Feature	Document	Doc link	Doc change
25.1: EKB-20422: Change title of Password field to Local Password on User Management page (relation/User)	Core Feature Guide: Release 25.1	Add admin user	Password field changed to “Local Password” for relation/User page.
	Core Feature Guide: Release 25.1	Manage local administrators and operators	Password field changed to “Local Password” for relation/User page.

25.1: EKB-20271: Update Cisco Pickup Groups to allow adding or removing multiple member lines in a single modification

Feature	Document	Doc link	Doc change
25.1: EKB-20271: Update Cisco Pickup Groups to allow adding or removing multiple member lines in a single modification	Core Feature Guide: Release 25.1	Call Pickup Groups	Updated steps for adding a call group; it is now possible to add multiple lines before saving the call group.

25.1: EKB-19152: Extend Webex bulk utility to cover phones/ATAs and Wifi devices

Feature	Document	Doc link	Doc change
25.1: EKB-19152: Extend Webex bulk utility to cover phones/ATAs and Wifi devices	Core Feature Guide: Release 25.1	Webex bulk actions	Added Webex bulk actions steps for phone and Wifi devices.

25.1: EKB-18087: Site defaults pre-populated with hard-coded Cisco values

Feature	Document	Doc link	Doc change
25.1: EKB-18087: Site defaults pre-populated with hard-coded Cisco values	Core Feature Guide: Release 25.1	Site Defaults Doc templates	Added a note for setting “Enable Cisco CUCM” in the Global Settings to pre-populate Provider SDD templates with related values.

25.1: EKB-17881: Support trending over time for any VOSS Analytics data

Feature	Document	Doc link	Doc change
25.1: EKB-17881: Support trending over time for any VOSS Analytics data	Core Feature Guide: Release 25.1	Chart widgets	Added details on trend resources.
	Core Feature Guide: Release 25.1	Dashboard Reference	Added details on trend resources.
	Core Feature Guide: Release 25.1	Table widgets	Added details on trend resources.

25.1: EKB-17791: Implement support for Chord chart widget

Feature	Document	Doc link	Doc change
25.1: EKB-17791: Implement support for Chord chart widget	Core Feature Guide: Release 25.1	Chart widgets	Added details on the availability of Chord and Sankey charts
	Core Feature Guide: Release 25.1	Dashboard Reference	Added details on the availability of Chord and Sankey charts

25.1: EKB-17394: Webex Service Call Routing feature

Feature	Document	Doc link	Doc change
25.1: EKB-17394: Webex Service Call Routing feature	Core Feature Guide: Release 25.1	Introduction to Cisco Webex App	Added note on new device models added to support call handling over trunks to Webex supported devices.
	Core Feature Guide: Release 25.1	Webex locations	Added note on new device models added to support call handling over trunks to Webex supported devices.