Webex Quick Add User#
Overview#
This topic describes how to add a Webex App user via Webex App Quick Add User
(view/WebexTeamsSubscriberQas).
If the Webex Control Hub Access setting Contact Center Customer is enabled, you can also add a Webex Contact Center agent - see the topic: Add Cisco Webex App user / Webex Contact Center agent via Quick Add User below.
Related topics
Add Cisco Webex App user / Webex Contact Center agent via Quick Add User#
This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.
In the Admin Portal, go to Quick Add User for Cisco Webex App.
Note
Some fields are read-only on the form if you’re adding or updating a Webex Control Hub user.
At Username, select the relevant username (existing user) from the drop-down, or fill out a username (new user). To choose an existing user above the current site level, select Include users at higher hierarchy, then select a username.
Note
In a non-directory synced scenario (non-LDAP customer), users with the administrator role are excluded from the Username drop-down.
If you’re adding a new user, fill out their first name, last name, email address, and other user details.
Note
For directory-synced Webex Control Hub - that is, where the associated Spark customer details have the Directory Synchronized Enabled checkbox is enabled:
You can’t add a new user
You can only add an existing user - select the user’s email address, then, for example, update the phone number or Quick Add Group
Display Name auto-populates as a read-only value when selecting an existing user’s email address that has a first name and last name; else, Display Name is optional and is not populated.
Choose a number, or select Use next available line.
Note
Use next available line allows the system to automatically select the next available line Webex number from the Webex Control Hub inventory, thus filtering by vendor (Webex Calling) for the Webex Calling user you’re adding.
If you’ve selected a line filter (provided filtering is enabled at the current hierarchy), then Use next available line selects the first available line from a subset of lines returned from the line filter. To find out more about number inventory filtering, see Manage number filters.
If Use next available line is disabled (checkbox is clear), you can still select a line filter (if enabled) and choose a line from the filtered choices.
A Webex Calling License is required for phone number type. The Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.
For LDAP-synced users, their updated phone number details are written back to the LDAP user.
If a number is flagged as reserved for the user you’re working with, you can choose from a list that includes this number and any other numbers belonging to the user. Numbers reserved for other users won’t be available for selection at this step. See Reserve numbers for a user
Mandatory. Select a Quick Add Group.
Note
Available Quick Add Groups are filtered by vendor (see Quick Add Groups and vendor filtering) and restricted according to the Global Settings (General tab, Quick Add Group lookup level, see Global settings).
To add a Webex Contact Center agent, a default Webex Contact Center and Calling Quick Add Group is provided that can be used or modified to the agent and settings - associated with default configuration templates:
Default Webex Teams User Template with Contact Centre
Default Webex Contact Centre Template.
It is required that the Webex Control Hub Access setting Contact Center Customer is enabled. See Introduction to Webex Contact Center.
You can provide Cisco Webex settings via the Quick Add Group.
Cisco Quick Add User can be used for users with UCM calling or for Cisco UCM users with no UCM calling.
Note
Cisco Quick Add User should not to be used for standalone Webex users. Use Webex Quick Add User for that purpose.
Choosing a Webex Calling group allows a user to be assigned a Webex Calling - Professional license, enabling management of their calling settings.
In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is “Default Webex Teams User Calling Template”.
If this Quick Add Group is available in a user profile, then the Onboard User (from profile) user management option also allows management of calling settings.
A Default Webex App Wholesale for wholesale user configuration template (
default_webex_app_wholesale_template) has been added to Quick Add Groups and should be configured in accordance with the required wholesale packages, for example webex_calling. This template must be set for Webex Wholesale customers.
If you have email configured you can choose to send a welcome email to the user you’re adding. Select Send welcome email.
Save your changes.
Related topics