Cisco Apps Management#
Cisco Unified Communications Manager (CUCM)#
- Cisco UCM configuration
- Cisco UCM servers
- Headset Enablement
- Add Cisco UCM group
- Clone an instance of a Cisco UCM device model
- Multi-cluster or single cluster configurations
- Date time groups
- Time periods
- Time schedules
- Locations
- Configure Regions
- Device pools
- SIP profiles
- SIP trunk security profiles
- SIP trunks
- Route groups
- Route lists
- Cisco UCM translation patterns
- Calling party transformation patterns
- Configure called party transformation patterns
- Cisco UCM route patterns
- Route partitions
- Calling search spaces
- SIP route patterns
- CTI route points
- Softkey Templates
- Call Park Management
- Media Resources
- Add Devices to Application User
- Add application users to device
- IP Phone Services
CUCM Music On Hold#
CUC (Cisco Unity Connection)#
Cisco Emergency Responder (CER)#
Cisco Contact Center Express (UCCX)#
Contact Center Service#
Only in the Provider deployment
- Introduction to Contact Center Service
- Configure Contact Center Server Using CUCM
- Built-in-bridge
- Enable or disable the Built-in-Bridge
- Add a Contact Center server
- Edit or delete Contact Center servers
- Add a Contact Center service
- Edit or delete Contact Center services
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Webex#
IOS#
- IOS Device Management
- Command Builders
- Local Break Out (LBO) and Analog Gateway Configuration and Generated Events
- Local Break Out and Analog Gateway Events, IOS Commands, and Variables
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Add an IOS Device
- Analog gateways
- Add a port to an analog gateway
- SIP Gateway Port
- Quick Add SIP Gateway
- SIP Local Gateway
- IOS Gateway Manual Configuration