Core Feature Guide#
Introduction#
Overview#
Getting Started#
Quick Start Guides#
Hierarchy Management#
Customer Management#
Extension Mobility Cross Cluster (EMCC)#
Site Management#
Apps Management#
VOSS Insights#
SMTP Server#
VOSS Phone Server Management#
Conferencing#
AudioCodes#
Cisco Apps Management#
Cisco Unified Communications Manager (CUCM)#
- Cisco UCM configuration
- Cisco UCM servers
- Headset Enablement
- Add Cisco UCM group
- Clone an instance of a Cisco UCM device model
- Multi-cluster or single cluster configurations
- Date time groups
- Time periods
- Time schedules
- Locations
- Configure Regions
- Device pools
- SIP profiles
- SIP trunk security profiles
- SIP trunks
- Route groups
- Route lists
- Cisco UCM translation patterns
- Calling party transformation patterns
- Configure called party transformation patterns
- Cisco UCM route patterns
- Route partitions
- Calling search spaces
- SIP route patterns
- CTI route points
- Softkey Templates
- Call Park Management
- Media Resources
- Add Devices to Application User
- Add application users to device
- IP Phone Services
CUCM Music On Hold#
CUC (Cisco Unity Connection)#
Cisco Emergency Responder (CER)#
Cisco Contact Center Express (UCCX)#
Contact Center Service#
Only in the Provider deployment
- Introduction to Contact Center Service
- Configure Contact Center Server Using CUCM
- Built-in-bridge
- Enable or disable the Built-in-Bridge
- Add a Contact Center server
- Edit or delete Contact Center servers
- Add a Contact Center service
- Edit or delete Contact Center services
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Webex#
IOS#
- IOS Device Management
- Command Builders
- Local Break Out (LBO) and Analog Gateway Configuration and Generated Events
- Local Break Out and Analog Gateway Events, IOS Commands, and Variables
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Add an IOS Device
- Analog gateways
- Add a port to an analog gateway
- SIP Gateway Port
- Quick Add SIP Gateway
- SIP Local Gateway
- IOS Gateway Manual Configuration
Advanced#
UC Prep Management#
Load Balancing#
Microsoft Apps Management#
- Microsoft Quick Start Guide for Automate
- Introduction to Microsoft UC integration
- Microsoft UC Application Setup
- Shared central app registration
- Run PowerShell proxy server setup script
- Test the PowerShell Proxy Connection to the Tenant
- Sync in Azure Users
- Sync Microsoft users to sites
- Configure Microsoft tenant connection parameters
- Create MS Teams Service Account on Microsoft Cloud
- Microsoft License Management and Alerting
LDAP Management#
Entitlement#
User Management#
Users#
Provisioning#
Authentication#
User Services#
Sync & Purge#
Manage Filters#
Self Provisioning#
- Introduction to Self Provisioning
- Enable self-provisioning
- Bottom-up user management
- Top-Down User Management
- CUCM Configuration for Self-Provisioning
- Site configuration for self-provisioning
- Generate a User’s Primary Line
- Specify the primary line per user
- Add a self-provisioning universal device template
- Add a self-provisioning universal line template
- Add a self-provisioning user profile
- Set a default user profile for a site
- Add self-provisioning line mask
Move Users#
Admins#
Session Timeouts#
User Accounts and Passwords#
Self-service#
Role Management#
Roles#
Themes#
Dashboards#
Access Profiles#
Credential Policy#
Privacy Policy#
Customizations#
Flow Through Provisioning Configuration#
Cisco Dial Plan Management#
Only for the Cisco configuration.
MS Teams Dial Plan Management#
Only for the Microsoft configuration.
MS Teams Emergency Management#
MS Teams Policies#
Number Management#
Number Management Overview#
Internal Number Management#
E164 Number Management#
Unity SIP Integration#
Overview#
Cisco User Management#
- Cisco Quick User
- Onboard user
- Cisco UCM users
- Move user
- Phones
- Headsets
- Phone Status Export
- Smart add phone
- Line Search
- Lines
- Intercom Lines
- Agent Lines
- Voicemail
- Extension mobility
- Single number reach
- Add controlled device to Cisco user
- Move Phones
- Moving phones from site to site
- Replace phone
- Reset-Restart Site Phones
- EM Login/Logout
- VOSS phones
- Class of Service (User)
- Reset UC Passwords
- Pexip Conference Users
- Reassign user services
- PLAR (Hotdial)
- Hunt groups
- Call Pickup Groups
- Provision the extension mobility service
- Provision the Voice Service
- Provision the Voicemail Service
- Provision the Pexip Conference service
- Provision the Jabber or dual mode device service
- Contact Center
Cisco Webex App#
- Introduction to Cisco Webex App
- Webex Application Access
- Webex location node mapping
- Webex App licenses
- Webex bulk actions
- Webex locations
- Workspaces
- Webex App users
- Webex Quick Add User
- Bulk update Webex App users
- Webex devices
- Workspace call settings
- Workspace locations
- Webex schedules
- Quick Add Device
- Replace device
- Reset devices to baseline
- Device configuration profiles
- Webex App manual steps
- Test device configuration profile rendering
- Webex App hunt groups
- Webex App call park
- Webex App auto attendants
- Webex App call pickup
Cisco Webex Contact Center#
Microsoft User Management#
- Introduction to Microsoft onboarding and offboarding
- Configure Automate for Microsoft Services
- Microsoft Quick User
- Microsoft users
- Move Microsoft user and services
- MS Teams CSOL Users
- User Calling Settings
- User voice mail settings
- Offboard user (Microsoft)
- Microsoft Licenses
- External Access for MS Teams
- Groups
- Teams
- Manage group membership
- MS Teams Templates
- Resource Accounts
- Call Queues
- Auto attendants
- Holidays
- Microsoft Exchange
- User staging
- MS Blocked Calling Numbers
MS Operator Connect Management#
Overbuild#
Overbuild Introduction#
Run Overbuild#
Overbuild Tool#
Run Dial Plan Overbuild#
Only in the Provider deployment
User Phone Association#
Overbuild Analog Gateway#
Device Models#
Filter Calling Search Spaces#
Only in the Provider deployment
Administration Tools#
Import#
Bulk Administration#
Alerts#
Transactions#
Northbound Notifications#
Schedules#
File Management#
Line Reports#
Customization Reports#
System Settings#
- Settings
- Overview
- Configure transaction log levels
- Supported file extensions
- Disable device logging
- Activate phone status service
- Additional role access profile validation
- File upload limitations
- Time-to-live for uploaded files
- Data sync workflow execution control
- Device overwrite check exemptions
- Enable Wingman chat
- Wingman web proxy
- Portal Preferences
- Set up a Web Proxy
Certificates#
Single Sign On (SSO)#
Data Sync#
- Introduction to data sync
- Default Cache Control Policy
- Data sync types
- Full Sync
- Enable a Scheduled Data Sync
- Manually run the default data sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model instance filters
- Allowlists and denylists
- View List of Device Models
- Create a Custom Data Sync
- Cisco UCM change notification alerts
Change Notification Sync#
Self-service Administration#
- Introduction to Self-service Administration
- Self-service Feature Display Policy
- Self-service Feature Display Policy Field Reference
- End User Access and Authentication
- Themes and Branding
- Self-service Login Banner
- Personal Phones (Remote Destinations)
- Dual Mode Phones - Mobile ID
- Voicemail for Self-service
- Links Page
Advanced Tools for System Administrators#
Custom Variables#
Model Report#
Appendix: Optional Features#
Custom Dial Plan Management#
Number Management#
Phone-based Registration#
- Introduction to Phone-Based Registration (PBR)
- Add phone-based registration menus and access profile
- Create Restricted API Role and Admin User
- Install Phone-based Registration (PBR) Web Service
- Add PBR config records
- Configure Cisco UCM for AutoRegistration and PBR
- Register a phone for phone-based provisioning