Insights Reference Dashboards#

Overview#

Insights Dashboard ships with a collection of deployment-ready, read-only, standard reference dashboards that are configured with predefined policies (alerting dashboards only), probes, and probe groups. This means you’ll be able to deploy Insights without having to manually add and assign probes to retrieve and display reporting data on these dashboards.

../../../_images/insights-reference-dashboards.png

Important

The Insights reference dashboards described in this topic is the standard set shipped with the latest Insights release. This collection may be updated at each software release.

The Insights reference dashboards are read-only, they can’t be edited, deleted, or moved. If you wish to use one of the Insights reference dashboards, you’ll need to create a copy (clone), then modify the clone to create a new, custom dashboard that meets your requirements.

To access the reference dashboards, click the Menu icon (hamburger) main-menu-icon to display the dashboards library pane on the left of the GUI. Expand the tree to locate the Insights Reference dashboards folder. The dashboards are grouped in category sub-folders - at the time of writing, these are:

Tip

To view a description of the data displayed in any of the widgets added to the dashboards, click the information icon in the widget header.

../../../_images/insights-ref-dash-information.png

Microsoft Teams Dashboards

Dashboards displaying Microsoft Teams data obtain data from Microsoft Teams to report on user activity and resource usage in your system - for example, data relating to devices, chat, meetings, and calls. Data can also be obtained for user licenses and subscribed SKUs, which allows you to determine how licenses are being used in your organization so that you can manage license costs.

Call records from Microsoft Teams are pulled into the Arbitrator using Webhooks, and are used for alarms and reporting.

Related Topics

Alerting#

The Alerting reference dashboards are based on pre-defined policies that ship with the system define when an event coming in to the system will trigger an alert. When there’s a match for the condition specified in the policy, an alert is raised and forwarded to the Dashboard system.

  • All Alerts Overview

    The All Alerts Overview dashboard provides an overview of all alerts and alarms, such as alerts by severity and alerts over time by customer.

    ../../../_images/insights-ref-dashboards-all-alerts-overview.png

  • Global Alarm Trend Analysis

    ../../../_images/insights-ref-dash-global-alarm-trend-analysis.png

  • Microsoft Teams Alerts

    ../../../_images/insights-ref-dash-ms-teams-alerts.png

Performance - Service Monitoring#

Reference dashboards in the Performance - Service Monitoring category display performance and service statistics for Cisco devices, Microsoft devices, and Insights components (DS9, Dashboard, and Arbitrator).

../../../_images/insights-ref-dashboards-performance-service-monitoring.png

Cisco#

  • CUCM CPU & Memory Utilization

    ../../../_images/insights-ref-dash-performance-cisco-CUCM-CPU.png

  • Cisco CUCM Combined data

    ../../../_images/insights-ref-dash-performance-cisco-CUCM-combined-data.png

  • CUCM Service Status

    ../../../_images/insights-ref-dash-performance-cucm-service-status.png

  • CUCM Counters

    ../../../_images/insights-ref-dash-performance-cucm-counters.png

  • CUCM Resource Summary

    ../../../_images/insights-ref-dash-performance-cucm-resource-summary.png

  • UNITY Counters

    ../../../_images/insights-ref-dash-performance-unity-counters.png

Microsoft#

  • Microsoft Teams Experience Detail

    Reports on service reliability status, call quality, over time, cloud service status, jitter, including audio; packet loss; round trip time

    ../../../_images/insights-ref-dash-performance-ms-teams-experience-detail.png

  • Microsoft Managed Issues Detail

    Reports on service reliability; cloud service status; top active event categories, service events, feature events; incident resolved indicator; Microsoft event list and journal

    ../../../_images/insights-ref-dash-performance-ms-managed-issues-detail.png

  • Microsoft Teams - End User Locations and Service Provider Performance Detail

    Reports on top locations and service providers by poor audio density and quality, video density and quality; call types; connection types

    ../../../_images/insights-ref-dash-performance-ms-end-user-locations.png

Insights#

  • Insights Components Arbitrator

    ../../../_images/insights-ref-dash-performance-insights-components-arb.png

  • Insights Components Dashboard

    ../../../_images/insights-ref-dash-performance-insights-components-dashboard.png

  • Insights Components DS9

    ../../../_images/insights-ref-dash-performance-insights-components-ds9.png

Diagnostics#

Reference dashboards in the Diagnostics category display diagnostics for SIP - E1, Cisco call quality, Microsoft call statistics, and synthetic transactions.

../../../_images/insights-ref-dashboards-diagnostics.png

Cisco Call Analysis > SIP - E1#

Cisco UCM SIP Trunk Reports

  • Call Manager SIP Trunk Call Hour Stats

    ../../../_images/insights-ref-dash-call-manager-sip-trunk-call-hour-stats.png

  • Call Manager SIP Trunk Call Success Status

    ../../../_images/insights-ref-dash-call-manager-sip-trunk-call-success-stats.png

  • Call Manager SIP Trunk Utilization (Daily)

    ../../../_images/insights-ref-dash-call-manager-sip-trunk-utilization-daily.png

  • Internal SIP Trunk Utilization (Daily) -BHCC

    ../../../_images/insights-ref-dash-internal-sip-trunk-utilization-daily-bhcc.png

Internal SIP Trunk Utilization

../../../_images/insights-ref-dash-internal-sip-trunk-utilization.png

Cisco Call Analysis > Call Analysis All#

../../../_images/insights-ref-dash-diagnostics-call-analysis-all.png

Cisco Call Analysis > Cisco Call Detail - Cause Code Analysis#

../../../_images/insights-ref-dash-diag-cisco-call-detail-cause-code-analysis.png

Cisco Call Analysis > CUCM Route Pattern Analysis#

../../../_images/insights-ref-dash-diag-cucm-route-patt-analysis.png

Cisco Call Analysis > SIP Trunk / Gateway Status#

../../../_images/insights-ref-dash-diag-sip-trunk-gateway-status.png

Diagnostics > Cisco Call Quality Dashboards#

  • Call Performance and Voice Quality

    ../../../_images/insights-ref-dash-call-performance-and-voice-quality.png

  • CUCM Voice Quality Site Performance

    ../../../_images/insights-ref-dash-cucm-voice-quality-site-perf.png

Diagnostics > Microsoft Dashboards#

  • Microsoft Teams Call Review Summary

    ../../../_images/insights-ref-dash-ms-teams-call-rev-summary.png

  • Microsoft Teams - Call List

    Reports on vendor, call type, list and error, modality and quality

    ../../../_images/insights-ref-dash-ms-teams-call-list.png

  • Microsoft Teams - Call Debug

    Reports on call details, status, duration, quality, participant list, user agent details (caller and callee), failures by subnet/location

    ../../../_images/insights-ref-dash-ms-teams-call-debug.png

  • Microsoft Teams Call Detail

    ../../../_images/insights-ref-dash-ms-teams-call-detail.png

  • Microsoft Teams Call Review Detailed

    ../../../_images/insights-ref-dash-ms-teams-call-review-detailed.png

  • Microsoft Teams Call Feedback Detail

    ../../../_images/insights-ref-dash-ms-teams-call-feedback-detail.png

Diagnostics > Synthetic Transactions Dashboards#

These dashboards present data that allows you to understand why events such as packet loss are occurring, and to monitor performance indicators on router interfaces.

The dashboards are based on agents that can be deployed anywhere in a customer’s network, provided they can contact the Arbitrator, and allow monitoring of Linux systems. For details on installing agents, see the topic on Digital Experience Monitoring (DEM) Agent Installation in the Arbitrator Install Guide.

  • DEM Agent Stats Overview

    ../../../_images/insights-ref-dash-dem-agent-stats.png

    • Example Web performance stats: chart and table:

      ../../../_images/Web-performance-chart.png ../../../_images/Web-performance.png

    • Example Connectivity performance stats: chart and table:

      ../../../_images/DEM-Connectivity-chart.png ../../../_images/DEM-connectivity.png

  • Reported Incidents

    ../../../_images/insights-ref-dash-reported-incidents.png

  • System Trace Details

    ../../../_images/insights-ref-dash-system-trace-details.png

  • System Trace Status

    ../../../_images/insights-ref-dash-system-trace-status.png

  • WEB Service Status

    ../../../_images/insights-ref-dash-web-service-status.png

Usage & Adoption#

Microsoft#

  • Microsoft License Usage Activity

    Reports on annual cost, user activity and inactivity by time periods (months, weeks), as well as tenant and user breakdown by last teams activity and cost.

    ../../../_images/insights-ref-dash-ms-license-usage-activity.png

  • Microsoft Teams License Trend

    Reports on license usage by type and number of licenses used.

    ../../../_images/insights-ref-dash-ms-teams-license-trend.png

  • Microsoft Teams Usage Analysis

    ../../../_images/insights-ref-dash-ms-license-usage-analysis.png

  • Microsoft Teams User Activity

    Reports on active user counts by calling, meetings, chat, busiest days

    ../../../_images/insights-ref-dash-ms-teams-user-activity.png

  • Microsoft Teams User Activity Detailed

    ../../../_images/insights-ref-dash-ms-teams-user-activity-detailed.png

  • Microsoft Teams User Review

    Reports on most active calling organizers, participants

    ../../../_images/insights-ref-dash-ms-teams-user-review.png

Webex#

  • Meetings

    • Meetings Quality

    • Meetings Quality 1

    • Meetings Who Joined

    • Participant Summary

      ../../../_images/insights-ref-dash-participant-summary.png

  • Devices

    ../../../_images/insights-ref-dash-devices.png

  • Licenses

    ../../../_images/insights-ref-dash-webex-licenses.png

  • Locations

    ../../../_images/insights-ref-dash-webex-locations.png

  • People

    ../../../_images/insights-ref-dash-webex-people.png

  • Webex Calling

  • Webex Insights

  • Webex Security

User & Device Inventory#

Cisco#

  • Cisco Headset Summary

    ../../../_images/insights-ref-dash-cisco-headset-summary.png

  • Phone Inventory

    ../../../_images/insights-ref-dash-phone-inventory.png

Inventory#

  • Device Inventory Dashboard

    ../../../_images/insights-ref-dash-device-inventory-dash.png

Microsoft#

  • Microsoft Teams Active Directory User List

    Reports on user list with user details

    ../../../_images/insights-ref-dash-ms-teams-ad-user-list.png

  • Microsoft Teams Audio Device

    ../../../_images/insights-ref-dash-ms-teams-audio-device.png

  • Microsoft Teams Audio Devices Detailed

    ../../../_images/insights-ref-dash-ms-teams-audio-devices-detail.png

  • Microsoft Teams Devices

    ../../../_images/insights-ref-dash-ms-teams-devices.png

  • Microsoft Teams Teamwork Devices

    Reports on device types, hardware models, buildings and meeting rooms