Solutions to Basic Installation Challenges¶
In this section, a few basic issues and solutions for them will be covered. If the offered solutions do not work, please contact VOSS Support Team.
Note
When you contact VOSS Support, always include the following details in your request:
Your username to login to your cloud collector.
Screenshots of the issue.
Diagnostic log files available on web GUI.
Issue #1: You cannot log in to your cloud collector’s web GUI with your credentials.¶
Solutions:
Please check your credentials. Try to enter them manually instead of copying and pasting them from somewhere.
Contact VOSS support and have your credentials validated for a potential typo or license expiry.
Issue #2: You cannot connect a data source profile to the Dashboard Server.¶
Solutions:
Please confirm that TCP port 5432 is open between your cloud collector and Dashboard Server.
Please confirm that your Dashboard server is on SP63 or later. If that is not the case, it should be patched by the VOSS Support Team to support Microsoft 365 dashboards.
Issue #3: You cannot connect to your cloud collector’s login page at all.¶
Solutions:
Contact VOSS support to verify any unexpected service issues.
Issue #4: You created your “Microsoft Health” successfully but you are not able to see any data on your “Service Health Status” dashboards.¶
Solutions:
Please confirm that you have the correct permissions assigned to the application you created on the Azure portal for the cloud collector. To collect service health status, the “ServiceHealth.Read.All” permission has to be assigned to the application.