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VOSS-724: Upgrade Robustness and Improvements 20.1.1 (EKB-5603: Incorporate cluster status into cluster check) Platform Guide: Release 20.1.1 Cluster Check  
VOSS-724: Upgrade Robustness and Improvements 20.1.1 (EKB-5579: Incorporate security check in cluster check) Platform Guide: Release 20.1.1 Cluster Check  
VOSS-724: Upgrade Robustness and Improvements 20.1.1 (EKB-5299: Make run of upgrade commands in screen mandatory) Installation Guide: Release 20.1.1 Using the screen command  
  Platform Guide: Release 20.1.1 Using the screen command  
  Licensing and Subscriber Data Export Guide: Release 20.1.1 Using the screen command  
VOSS-724: Upgrade Robustness and Improvements 20.1.1 (EKB-5298: Check on database weights for the cluster and report on discrepancies) Platform Guide: Release 20.1.1 Cluster Check  
VOSS-724: Upgrade Robustness and Improvements 20.1.1 (EKB-4942: Limit the output of cluster check platform to only failed indications) Platform Guide: Release 20.1.1 Cluster Check  
VOSS-722: Productize Voss Phone Server Provider Core Feature Guide: Release 20.1.1 VOSS Phone Server Overview New feature: added details on managing the VOSS Phone server and VOSS Phones.
  Provider Core Feature Guide: Release 20.1.1 Managing VOSS Phone Servers New feature: added details on managing the VOSS Phone server and VOSS Phones.
  Provider Core Feature Guide: Release 20.1.1 VOSS Phones New feature: added details on managing the VOSS Phone server and VOSS Phones.
  Enterprise Core Feature Guide: Release 20.1.1 VOSS Phone Server Overview New feature: added details on managing the VOSS Phone server and VOSS Phones.
  Enterprise Core Feature Guide: Release 20.1.1 Managing VOSS Phone Servers New feature: added details on managing the VOSS Phone server and VOSS Phones.
  Enterprise Core Feature Guide: Release 20.1.1 VOSS Phones New feature: added details on managing the VOSS Phone server and VOSS Phones.
VOSS-719: Allow Auto Attendant pilot number to be modifiable and optional (EKB-5821: Callhandler: make Pilot number optional) Provider Core Feature Guide: Release 20.1.1 Add Call Handler (Auto Attendant)  
  Provider Core Feature Guide: Release 20.1.1 Modify a Call Handler (Auto Attendant)  
  Enterprise Core Feature Guide: Release 20.1.1 Add Call Handler (Auto Attendant)  
  Enterprise Core Feature Guide: Release 20.1.1 Modify a Call Handler (Auto Attendant)  
VOSS-719: Allow Auto Attendant pilot number to be modifiable and optional (EKB-5720: SysCallhandler: Expose ‘Transfer Action’ settings (under Transfer Rules tab)) Provider Core Feature Guide: Release 20.1.1 Modify a Call Handler (Auto Attendant)  
  Enterprise Core Feature Guide: Release 20.1.1 Modify a Call Handler (Auto Attendant)  
VOSS-712: Ability to upload MOH files Provider Core Feature Guide: Release 20.1.1 Music on Hold (MOH) File Management New topic: Music on Hold File Management
  Enterprise Core Feature Guide: Release 20.1.1 Music on Hold (MOH) File Management New topic: Music on Hold File Management
VOSS-695: Investigate and Optimise Memory Utilisation and Performance 20.1.1 (EKB-3868: Disable support for limit=0 queries on the API) API Guide: Release 20.1.1 API Parameters  
VOSS-692: Reset/restart all phones in a Site Provider Core Feature Guide: Release 20.1.1 Reset-Restart Site Phones  
  Enterprise Core Feature Guide: Release 20.1.1 Reset-Restart Site Phones  
VOSS-689: Improve usability of Media Termination Point, Transcoder and Conference resources Provider Core Feature Guide: Release 20.1.1 Media Resources New topic: added details on the management of media resources.
  Enterprise Core Feature Guide: Release 20.1.1 Media Resources New topic: added details on the management of media resources.
VOSS-687: Provide Extension Mobility Management in BAP Portal (EKB-4500: Add new Device Profile Relation) Provider Core Feature Guide: Release 20.1.1 Add Subscribers New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
  Provider Core Feature Guide: Release 20.1.1 Extension Mobility New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
  Provider Core Feature Guide: Release 20.1.1 Standalone Extension Mobility New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
  Enterprise Core Feature Guide: Release 20.1.1 Add Subscribers New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
  Enterprise Core Feature Guide: Release 20.1.1 Extension Mobility New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
  Enterprise Core Feature Guide: Release 20.1.1 Standalone Extension Mobility New topic: Extension Mobility management topic added for Business Admin Portal and VOSS-4-UC.
VOSS-676: New Administration Portal (EKB-5778: Display Welcome text on landing page) Provider Core Feature Guide: Release 20.1.1 Business Admin Portal Custom Interface  
  Enterprise Core Feature Guide: Release 20.1.1 Business Admin Portal Custom Interface  
VOSS-676: New Administration Portal (EKB-3318: New GUI must support the Cache Control Policy for each model type) Provider Core Feature Guide: Release 20.1.1 Editing Items  
  Enterprise Core Feature Guide: Release 20.1.1 Editing Items  
VOSS-670: Small Enhancements 20.1.1 (EKB-5806: Write cluster check output to log file) Platform Guide: Release 20.1.1 Sending and Collecting Logs  
VOSS-670: Small Enhancements 20.1.1 (EKB-5322: License audit report software version header updates) Licensing and Subscriber Data Export Guide: Release 20.1.1 Detail License Customer Aggregate Data Export  
  Licensing and Subscriber Data Export Guide: Release 20.1.1 License Anonymous Customer Aggregate Data Export  
VOSS-670: Small Enhancements 20.1.1 (EKB-5233: Ability to see and update the JSON data for a record in the admin portal) Provider Core Feature Guide: Release 20.1.1 Editing Items  
  Enterprise Core Feature Guide: Release 20.1.1 Editing Items  
VOSS-670: Small Enhancements 20.1.1 (EKB-5199: Replace all Href instances for Views in default Menus with the Model Type of View) Provider Core Feature Guide: Release 20.1.1 Create a Menu Layout  
  Enterprise Core Feature Guide: Release 20.1.1 Create a Menu Layout  
VOSS-670: Small Enhancements 20.1.1 (EKB-4964: Include install logs in log collect) Platform Guide: Release 20.1.1 Sending and Collecting Logs  
VOSS-670: Small Enhancements 20.1.1 (EKB-4868: Create menu diff tool) Advanced Configuration Guide: Release 20.1.1 Menu Diff Tool  
VOSS-670: Small Enhancements 20.1.1 (EKB-4802: Allow system level transactions to be hidden from the transaction log) Provider Core Feature Guide: Release 20.1.1 Filtering Transactions  
  Enterprise Core Feature Guide: Release 20.1.1 Filtering Transactions  
VOSS-670: Small Enhancements 20.1.1 (EKB-4720: Change backups to run off secondary unified nodes) Platform Guide: Release 20.1.1 Create a Backup  
VOSS-670: Small Enhancements 20.1.1 (EKB-4570: Generic DialPlan: Add DialPlan MultiCluster push Support) Enterprise Core Feature Guide: Release 20.1.1 Multi-Cluster Dial Plan Maintenance  
VOSS-670: Small Enhancements 20.1.1 (EKB-4370: Make data sync fail immediately when there is an incorrect MIF) Provider Core Feature Guide: Release 20.1.1 Model Instance Filter  
  Enterprise Core Feature Guide: Release 20.1.1 Model Instance Filter  
VOSS-670: Small Enhancements 20.1.1 (EKB-4062: Add custom boolean and string fields to Site Default Doc schema) Provider Core Feature Guide: Release 20.1.1 Modify Site Defaults  
  Enterprise Core Feature Guide: Release 20.1.1 Modify Site Defaults  
VOSS-670: Small Enhancements 20.1.1 (EKB-3923: Add Line Delete functionality for cases where Lines are removed from Devices) Provider Core Feature Guide: Release 20.1.1 Line Delete Preferences  
  Enterprise Core Feature Guide: Release 20.1.1 Line Delete Preferences  
VOSS-670: Small Enhancements 20.1.1 (EKB-3785: List view summary attributes must honor FDP title overrides) Provider Core Feature Guide: Release 20.1.1 Field Display Policies  
  Enterprise Core Feature Guide: Release 20.1.1 Field Display Policies  
  Advanced Configuration Guide: Release 20.1.1 Field Display Policies  
  API Guide: Release 20.1.1 Summary Attributes  
VOSS-670: Small Enhancements 20.1.1 (EKB-3608: Support a mechanism to clear resource tags) API Guide: Release 20.1.1 Meta data  
VOSS-670: Small Enhancements 20.1.1 (EKB-3539: Add new field to Configuration Templates to define Feature Usage to enhance GUI rule filtering) Advanced Configuration Guide: Release 20.1.1 Create a Configuration Template  
VOSS-667: Clusterwide Call Park and Directed Call Park Provider Core Feature Guide: Release 20.1.1 Call Park Management  
  Enterprise Core Feature Guide: Release 20.1.1 Call Park Management  
VOSS-661: Upgrade platform OS to Ubuntu 18.04 (EKB-4494: TLSv1.3 does not allow disabling of ciphers, and supercedes v1.1 and 1.2 completely) Platform Guide: Release 20.1.1 Web TLS Protocol Configuration  
VOSS-660: Productize Add Device to User Adaptation Provider Core Feature Guide: Release 20.1.1 Add Device to User New topic: Add Device to User
  Enterprise Core Feature Guide: Release 20.1.1 Add Device to User New topic: Add Device to User
VOSS-651: Number Inventory Overhaul Provider Core Feature Guide: Release 20.1.1 Number Inventory Overview Added details on Number status; overall reorganization of Number Management content
  Provider Core Feature Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
  Provider Core Feature Guide: Release 20.1.1 Number Range Management Added details on Number status; overall reorganization of Number Management content
  Provider Core Feature Guide: Release 20.1.1 Number Cooling Added details on Number status; overall reorganization of Number Management content
  Provider Core Feature Guide: Release 20.1.1 Number Reservation Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Inventory Overview Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Range Management Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Cooling Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Reservation Added details on Number status; overall reorganization of Number Management content
  Advanced Configuration Guide: Release 20.1.1 Number Management Functions Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Inventory Overview Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Range Management Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Cooling Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Reservation Added details on Number status; overall reorganization of Number Management content
VOSS-634: Business Admin Portal Improvements (EKB-3035: Expose Move Subscriber in BAP) Provider Core Feature Guide: Release 20.1.1 Move Subscriber  
  Enterprise Core Feature Guide: Release 20.1.1 Move Subscriber  
VOSS-620: Provide warning prompts for purge data syncs Provider Core Feature Guide: Release 20.1.1 Data Sync Types Added a note that Purge Syncs created when adding a CUCM, CUC, LDAP or UCCX server type are disabled by default.
  Enterprise Core Feature Guide: Release 20.1.1 Data Sync Types Added a note that Purge Syncs created when adding a CUCM, CUC, LDAP or UCCX server type are disabled by default.
VOSS-618: Add Enhanced Provider and Customer Menu set for Provider Deployments Provider Core Feature Guide: Release 20.1.1 Best Practices Menus New topic: features and use of Best Practices Menus (Enhanced menus)
  Enterprise Core Feature Guide: Release 20.1.1 Best Practices Menus New topic: features and use of Best Practices Menus (Enhanced menus)
VOSS-612: Audit log filtering Platform Guide: Release 20.1.1 Log Types Added details on Audit Log Rules
  Platform Guide: Release 20.1.1 Audit Log Rule Sets Added details on Audit Log Rules
VOSS-592: Productize Multi-cluster FAC Adaptation Provider Core Feature Guide: Release 20.1.1 Forced Authorization Codes (FAC) New topic: Forced Authorization Codes
  Enterprise Core Feature Guide: Release 20.1.1 Forced Authorization Codes (FAC) New topic: Forced Authorization Codes
VOSS-568: Implement customer-specific SSO URLs Provider Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC Added note that users of customer specific hosts need to regenerate SSO metadata for submission.
  Enterprise Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC Added note that users of customer specific hosts need to regenerate SSO metadata for submission.
VOSS-551: User Management Overhaul (EKB-7522: Sync type: Update User schema to include sync type) Provider Core Feature Guide: Release 20.1.1 View Users  
  Enterprise Core Feature Guide: Release 20.1.1 View Users  
VOSS-551: User Management Overhaul (EKB-7380: Auth update: LDAP and SSO server schema changes) Provider Core Feature Guide: Release 20.1.1 Set up an LDAP Server  
  Provider Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC  
  Provider Core Feature Guide: Release 20.1.1 User Authentication Methods  
  Enterprise Core Feature Guide: Release 20.1.1 Set up an LDAP Server  
  Enterprise Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC  
  Enterprise Core Feature Guide: Release 20.1.1 User Authentication Methods  
VOSS-551: User Management Overhaul (EKB-6537: Support for a mechanism to override authentication method for QAS and Data Sync) Provider Core Feature Guide: Release 20.1.1 Global Settings  
  Enterprise Core Feature Guide: Release 20.1.1 Global Settings  
  Advanced Configuration Guide: Release 20.1.1 Global Settings  
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Global Settings  
VOSS-551: User Management Overhaul (EKB-4798: Define and Update new data/User Schema) Provider Core Feature Guide: Release 20.1.1 View Users  
  Enterprise Core Feature Guide: Release 20.1.1 View Users  
VOSS-551: User Management Overhaul (EKB-4393: Create and share impact assessment document with customers) Provider Core Feature Guide: Release 20.1.1 User Management Overview  
  Enterprise Core Feature Guide: Release 20.1.1 User Management Overview  
VOSS-551: User Management Overhaul (EKB-4383: Update default RBAC (FDPs, CFTs, MLs, APs) to remove deprecated models) Provider Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC  
  Provider Core Feature Guide: Release 20.1.1 Check User Provisioning Status  
  Enterprise Core Feature Guide: Release 20.1.1 Configure Single Sign-On for VOSS-4-UC  
  Enterprise Core Feature Guide: Release 20.1.1 Check User Provisioning Status  
VOSS-551: User Management Overhaul Provider Core Feature Guide: Release 20.1.1 Set up LDAP for User Synchronization  
  Provider Core Feature Guide: Release 20.1.1 Create a User  
  Provider Core Feature Guide: Release 20.1.1 Update a User  
  Provider Core Feature Guide: Release 20.1.1 User Management Scenarios  
  Provider Core Feature Guide: Release 20.1.1 User Login Options by Authentication Method and Server Authentication Scope  
  Provider Core Feature Guide: Release 20.1.1 User Sync Source  
  Provider Core Feature Guide: Release 20.1.1 User Field Mapping  
  Enterprise Core Feature Guide: Release 20.1.1 Set up LDAP for User Synchronization  
  Enterprise Core Feature Guide: Release 20.1.1 Create a User  
  Enterprise Core Feature Guide: Release 20.1.1 Update a User  
  Enterprise Core Feature Guide: Release 20.1.1 User Management Scenarios  
  Enterprise Core Feature Guide: Release 20.1.1 User Login Options by Authentication Method and Server Authentication Scope  
  Enterprise Core Feature Guide: Release 20.1.1 User Sync Source  
  Enterprise Core Feature Guide: Release 20.1.1 User Field Mapping  
VOSS-519: Productise IOS Gateway Adaptation Provider Core Feature Guide: Release 20.1.1 Quick Add SIP Gateway  
VOSS-483: Productize Analogue Gateway Adaptation Provider Core Feature Guide: Release 20.1.1 Set up an Analog Gateway New topic: Add Port to Analog Gateway
  Provider Core Feature Guide: Release 20.1.1 Add Port to Analog Gateway New topic: Add Port to Analog Gateway
  Provider Core Feature Guide: Release 20.1.1 Overbuild Analog Gateway New topic: Add Port to Analog Gateway
  Enterprise Core Feature Guide: Release 20.1.1 Set up an Analog Gateway New topic: Add Port to Analog Gateway
  Enterprise Core Feature Guide: Release 20.1.1 Add Port to Analog Gateway New topic: Add Port to Analog Gateway
  Enterprise Core Feature Guide: Release 20.1.1 Overbuild Analog Gateway New topic: Add Port to Analog Gateway
EKB-7914: Move Subscriber - Line Template should be processed / evaluated at target site level Advanced Configuration Guide: Release 20.1.1 Named Macros - Site Defaults Line  
EKB-7163: Move Subscriber - Add ability to select Feature Template once the Phone Config or Line Config Profile has been selected Provider Core Feature Guide: Release 20.1.1 Move Subscriber  
  Enterprise Core Feature Guide: Release 20.1.1 Move Subscriber  
EKB-7156: Move Subscriber - Phone Type title to Phone Profile Provider Core Feature Guide: Release 20.1.1 Move Subscriber Changed “Phone Type” to “Device Phone Profile” under Desk Phone Configuration.
  Enterprise Core Feature Guide: Release 20.1.1 Move Subscriber Changed “Phone Type” to “Device Phone Profile” under Desk Phone Configuration.
EKB-6817: Number Inventory Usage tab breaks if multiple Hunt Groups are added with the same DN Provider Core Feature Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
  Provider Core Feature Guide: Release 20.1.1 Line Search Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
  Enterprise Core Feature Guide: Release 20.1.1 Line Search Added details on Number status; overall reorganization of Number Management content
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Number Status and Usage Added details on Number status; overall reorganization of Number Management content
EKB-6758: Move Subscriber - Allow Provider Lvl Subscribers to be moved Provider Core Feature Guide: Release 20.1.1 Move Subscriber  
  Enterprise Core Feature Guide: Release 20.1.1 Move Subscriber  
EKB-6669: Update data/Settings to skip workflows for ignored changes on device/ldap/userProxy Advanced Configuration Guide: Release 20.1.1 Data Sync Excluded Attributes  
EKB-6059: Productize Manage AD LDAP Users Adaptation Provider Core Feature Guide: Release 20.1.1 Set up an LDAP Server  
  Provider Core Feature Guide: Release 20.1.1 Create a User  
  Provider Core Feature Guide: Release 20.1.1 Update a User  
  Enterprise Core Feature Guide: Release 20.1.1 Set up an LDAP Server  
  Enterprise Core Feature Guide: Release 20.1.1 Create a User  
  Enterprise Core Feature Guide: Release 20.1.1 Update a User  
EKB-5780: UC app connectivity monitoring probes must be performed on each UN Advanced Configuration Guide: Release 20.1.1 UC Apps Reachability Added note that reachability is tested from all unified nodes.
EKB-5747: Provide control over fields and format of corporate directory display Provider Core Feature Guide: Release 20.1.1 Phone Services Feature Setup Added details about corp_dir_format.
  Enterprise Core Feature Guide: Release 20.1.1 Phone Services Feature Setup Added details about corp_dir_format.
EKB-5682: Timestamp on internal directory number extra6 to be Melbourne time Advanced Configuration Guide: Release 20.1.1 Time Functions Added details on fn.now_in_tz.
EKB-5610: Add support for tar.gz to app multi_install command Platform Guide: Release 20.1.1 Installing Applications Releases: 19.3.3-Patch, 19.3.4, 20.1.1.
EKB-5576: Update Rule Model Hierarchy Type for E164 to DN Association to allow execution at Site level only Provider Core Feature Guide: Release 20.1.1 Manage Range of Internal Numbers Associated with a Range of E164 Numbers  
  Provider Core Feature Guide: Release 20.1.1 Manage Single Internal Numbers Associated with a Range of E164 Numbers  
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Manage Range of Internal Numbers Associated with a Range of E164 Numbers  
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Manage Single Internal Numbers Associated with a Range of E164 Numbers  
EKB-5475: Update SDE to run off secondary unified nodes Platform Guide: Release 20.1.1 Subscriber Data Export Command  
  Licensing and Subscriber Data Export Guide: Release 20.1.1 Subscriber Data Export Command  
EKB-5454: Include patch and adaptation log in license audit zip file Licensing and Subscriber Data Export Guide: Release 20.1.1 File Details  
EKB-5431: Set the device limit to 10 for a licensed user Licensing and Subscriber Data Export Guide: Release 20.1.1 Detail License Customer Aggregate Data Export  
  Licensing and Subscriber Data Export Guide: Release 20.1.1 License Anonymous Customer Aggregate Data Export  
EKB-5146: Manual runs of license audit do not complete (without screen session) Platform Guide: Release 20.1.1 Data Export Overview Added a note that “screen” needs to be run before the export commands are used.
  Platform Guide: Release 20.1.1 Subscriber Data Export Command Added a note that “screen” needs to be run before the export commands are used.
  Licensing and Subscriber Data Export Guide: Release 20.1.1 Schedule Details Added a note that “screen” needs to be run before the export commands are used.
  Licensing and Subscriber Data Export Guide: Release 20.1.1 Data Export Overview Added a note that “screen” needs to be run before the export commands are used.
  Licensing and Subscriber Data Export Guide: Release 20.1.1 Subscriber Data Export Command Added a note that “screen” needs to be run before the export commands are used.
EKB-5144: Update default Phone Status collection to be enabled Advanced Configuration Guide: Release 20.1.1 Activate Phone Status Service Indicate the “Activate Phone Status Service” setting in data/Settings is enabled by default.
  Advanced Configuration Guide: Release 20.1.1 System Monitoring Configuration Indicate the “Activate Phone Status Service” setting in data/Settings is enabled by default.
EKB-4891: CLI command to install multiple patches in order Platform Guide: Release 20.1.1 Installing Applications Added details on new command: app multi_install. Releases: 19.3.3-Patch, 19.3.4, 20.1.1.
EKB-4777: Add ex-directory capability to phone services directory Provider Core Feature Guide: Release 20.1.1 Phone Services Feature Setup  
  Enterprise Core Feature Guide: Release 20.1.1 Phone Services Feature Setup  
EKB-4666: Implement list operation to refresh status and IP address for a list of phones Provider Core Feature Guide: Release 20.1.1 Configure Phones  
  Enterprise Core Feature Guide: Release 20.1.1 Configure Phones  
EKB-4663: List View selections are not clearing beyond export/transactions Provider Core Feature Guide: Release 20.1.1 Selecting Items Added “Important Things to Consider when Selecting Items” heading
  Enterprise Core Feature Guide: Release 20.1.1 Selecting Items Added “Important Things to Consider when Selecting Items” heading
EKB-4642: Improve RIS API data collection performance Advanced Configuration Guide: Release 20.1.1 Activate Phone Status Service New topic: Phone Status Service
  Advanced Configuration Guide: Release 20.1.1 System Monitoring Configuration New topic: Phone Status Service
EKB-4471: Extension dropdown when adding Voicemail should not show numbers which are already configured for Voicemail Provider Core Feature Guide: Release 20.1.1 Add Subscribers  
  Enterprise Core Feature Guide: Release 20.1.1 Add Subscribers  
  Enterprise Core Feature Guide: Release 20.1.1 Voicemail: Overview  
EKB-4170: Make dashboard counters part of the Landing Page config Provider Core Feature Guide: Release 20.1.1 Landing Page Definition  
  Provider Core Feature Guide: Release 20.1.1 Landing Page Field Reference  
  Enterprise Core Feature Guide: Release 20.1.1 Landing Page Definition  
  Enterprise Core Feature Guide: Release 20.1.1 Landing Page Field Reference  
EKB-4160: Macro function to remove non ASCII characters Advanced Configuration Guide: Release 20.1.1 String Functions  
EKB-4149: The system download command fails when URL is percent-encoded Platform Guide: Release 20.1.1 Network URI specification Added note on percent-encoding
EKB-4115: Hourly SNMP Trap WARNING: High CPU usage Platform Guide: Release 20.1.1 SNMP Trap: Excessive Load Removed High CPU usage.
EKB-4053: UserOPS Workflows in QuickAddSubscriber and relationSubscriberPhone results in CUCM Purge of existing Phones Provider Core Feature Guide: Release 20.1.1 Global Settings A new Global Settings entry added.
  Enterprise Core Feature Guide: Release 20.1.1 Global Settings A new Global Settings entry added.
  Advanced Configuration Guide: Release 20.1.1 Global Settings A new Global Settings entry added.
  Provider HCS Dial Plan Management Support Guide: Release 20.1.1 Global Settings A new Global Settings entry added.
EKB-3608: Support a mechanism to clear resource tags API Guide: Release 20.1.1 API Parameters