Number Reservation

Reservation Overview

The Reservation feature allows numbers to be reserved for future use. Reserved numbers cannot be allocated to a device or line.

The Cooling & Reservation list view (default menu Number Management > Cooling & Reservation) allows a provider administrator to manually reserve numbers at the selected hierarchy (Provider, Customer or Site) for a specified number of days. While a number is within the Reservation duration (days) period, it is unavailable and cannot be used by a device or line.

If the Reservation duration (days) period is left blank, the numbers remain in the Reserved status. Currently reserved numbers can be unreserved manually, thereby adding them back to the list of available numbers.

youtube.png Reserve Number



youtube.png Manage Cooling



Reserve numbers

  1. Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to reserve numbers.

  2. On the Cooling & Reservation form, choose Reserve from the Select action drop-down.

  3. In the Reservation duration (days) field, enter the number days for which you want to reserve the numbers.

  4. Enter Reservation Notes for the reserved numbers to describe why the numbers are being reserved. This is displayed in the Reservation notes field on the Number Inventory list.

  5. Set Filters to determine which numbers will be included in the Available box in the Select Numbers area:

    • Include available numbers
    • Include reserved numbers
    • Contains. Used to further refine the numbers displayed in the Available box.
    • Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.

  6. Select one or more numbers in the Available box and click Select to move them to the Selected box.

  7. Click Save. The selected number(s) are placed into a Reserved status, and are no longer available for allocation to a subscriber or phone, etc.

    Note

    Individual numbers can also be reserved directly from the Number Inventory list view (default menu Number Management > Number Inventory) by clicking on the required number on the list view and then selecting Reserve Number on the button bar.

Unreserve numbers

  1. Navigate to the required hierarchy level from which you want to unreserve numbers, i.e. add them back into the list of available numbers.
  2. On the Cooling & Reservation form, choose Unreserve from the Select action drop-down.
  3. Set Filters to determine which numbers will be included in the Available box in the Select Numbers area:
    • Include reserved numbers
    • Contains. Used to further refine the numbers displayed in the Available box.
    • Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.
  4. Select one or more numbers in the Available box and click Select to move them to the Selected box.
  5. Click Save. The selected number(s) are removed from the Reserved status, and are available for allocation to a subscriber or phone, etc.

See also: