Create a User

Users are typically added or updated on VOSS-4-UC from the sync source, e.g. LDAP, CUCM, CUC, etc. See User Sync Source for more details.

The Users form is primarily used to add or update Administrator (Admin) Users using VOSS-4-UC (see How to Create an Administrator User below).

Important

Sync Source precedence may override user input. If you update a user on VOSS-4-UC:

  • that exists on a sync source
  • has mapped fields
  • has a higher precedence than LOCAL (VOSS-4-UC) data

the data of these fields will be updated from the sync source and not the user input added in VOSS-4-UC. The Admin Portal would typically render these fields read-only.

Sync Source Scenarios

See also:

How to Create an Administrator User

To manually create an Admin User:

  1. Log in at the hierarchy node where you want to create the Admin user.

  2. Open the Users form (default menu User Management > Users).

  3. Click Add.

  4. Complete the required mandatory and optional fields required for an Admin user on the tabs below.

    Note

    The interface of the Role will set the User Type. To add an Admin user, the interface of the Role needs to be “administrator”.

  5. Click Save when complete. The Admin user is created.

User Details

Fields Description
User Name* Sign-in username. This field is mandatory.
Role* Choose the user’s role. This field is mandatory.
Entitlement Profile Choose the entitlement profile that specifies which devices and services the user is entitled to.
Language

Choose the user’s language.

Note:

If no language is selected, the language is inherited from the nearest hierarchy node (at or above the user) that has a default language configured. If no default language is configured anywhere in the hierarchy at or above the user, the user’s language is English.

Note:

If a language is manually set for a user, that language remains unchanged even if the user is moved to a new place in the hierarchy. However, if the language is inherited, then the user’s language changes when the user is moved to a hierarchy node that has a different default language.
Exclude from Directory If this check box is selected, the user will not appear in the corporate directory accessed via VOSS-4-UC Phone Services - [1]
Sync Source Identifies the application from which the user (and user data) was synced, i.e. LOCAL (VOSS-4-UC), CUCM or MS-LDAP. This field is read only.
User Type Cannot be edited - determined by the Role interface (administration / selfservice).
Auth Method

Identifies the authentication method for the user - [2]

This section is applicable to End Users only.

  • Local - VOSS-4-UC User
  • Automatic - If LDAP or SSO set at hierarchy or above, use this
  • LDAP - [3]
  • SSO - [4]
LDAP Server and Username Only editable when Auth Method is LDAP
LDAP Username Only editable when Auth Method is LDAP
SSO Identity Provider Only editable when Auth Method is SSO
SSO Username Only editable when Auth Method is SSO. Defaults to VOSS-4-UC username.
[1]See Phone Services Feature Setup
[2]See User Authentication Methods
[3]See View and Update LDAP Authentication Users
[4]See Single Sign On (SSO) Overview

Account Information

Fields Description
Account Information

The administrator can manage the user’s account information, including:

  • Change Password on next Login
  • Credential Policy
  • Disabled (Y/N)
  • Reason for Disable
  • Time Locked Due to Failed Login Attempts
  • Time of Last Successful Login
  • Locked (Y/N)
  • Security Questions
  • Used Passwords

Contact Information

User contact information such as employee number, employee type, country, state, state, street, department, manager, Fax number, directory URL, Jabber ID, telephone number, mobile, IP phone, etc. This tab is applicable to End Users only.

Provisioning Status

Provides a view showing the composition of the user, this typically includes:

  • CUCM
  • CUC
  • VOSS User Hierarchy
  • CUCM User Hierarchy
  • CUC User Hierarchy
  • CUCM 1 to N

Select the Provisioned check box to view additional CUCM’s if applicable. This tab is applicable to End Users only.

If the user is added to an LDAP server (see the LDAP section below), then the provisioning status will also show the server here next to the LDAP label.

Custom

User defined customized strings and booleans. This tab is applicable to End Users only.

LDAP

If a secure Microsoft Active Directory LDAP server (port 636) is configured higher in the user hierarchy and the server has Enable Write Operations checked, user details can be managed on the server if it is selected from the LDAP Server drop down list. Only secure LDAP servers are listed. If no suitable servers have been set up, then the tab will not display any fields.

If no such Microsoft Active Directory LDAP server is configured and enabled, the tab will show a message to indicate this.

For setup server details, see: Set up an LDAP Server. If the Microsoft Active Directory LDAP server is configured and the user already exists on this server, the tab will show a message to indicate this.

The User Account Control dropdown supports the following values: Normal Account, Enabled, Password Not Required and Enabled, Password Doesn’t Expire.

Important

  • User management on the LDAP server from this tab is not supported if the LDAP server is not secure, in other words if indicated with port 389.
  • When adding a user to the LDAP server for the first time:
    • A Password is required.
    • The Action > Push To Ldap menu must be used to add the user. The Save menu can then be used upon subsequent user updates on the LDAP server. (If the Save button is used the first time, other user details will be saved, but no LDAP user is added.)

When the LDAP user is added, the User Details tab will show the Sync Source and Sync Type of the user as LDAP.

For details on updating and deleting the user on the LDAP server, see: Update a User.

Note

  • If SSO is enabled for the hierarchy node where the user is added, the corresponding SSO user is created.
  • IdPs are not configured at the site hierarchy node. Therefore, you can enable SSO for a user created at the site level only by performing these steps. Open the SSO User form (default menu Single Sign On > SSO User), click Add, and choose the IdP that can authenticate the user.

See also: Update a User