Voicemail: Overview

The Voicemail interface (default menu Subscriber Management > Voicemail) allows an Administrator to add, modify or delete Cisco Unity Connection (CUC) Voicemail users and their associated Voicemail services from a single tabbed form.

The users and associated services added through VOSS-4-UC are also added to Cisco Unity Connection Voicemail system.

Complete the required fields on the tabs and click Save. The following can be added or edited using the Voicemail interface:

• CUC Account. See also Unified Messaging Account (only one per subscriber can be added in VOSS-4-UC).

  Consider the following:

  • When adding a new Voicemail account and selecting an existing subscriber from the Voicemail Account Name drop-down, the Voicemail Number drop-down only shows numbers associated to the selected subscriber.
  • If you select an existing subscriber the email address is auto-populated.

• Alternate Extensions. Alternate extension numbers available to the CUC Voicemail user. See also Add Alternate Extension.

• Message Actions. Actions to determine how incoming Voicemail, Email, Fax and Receipt messages are handled. If the selected message action involves relaying the message, you must enter a valid email address in the Relay Address field.

• Credentials. Password and PIN configuration.

• Notification Devices. Devices used to notify the CUC user of Voicemails sent to the user. SMS notification is only available if an SMPP Provider has been added on the relevant Voicemail server. See also Add Additional Notification Devices.

• Caller Input. These associate the caller input keys to specific actions. You can choose an action to associate with each key by choosing it from a drop-down list. See also Manage Voicemail Caller Input Keys.