Forced Authorization Codes (FAC)

This Unified CM feature provides the ability to use codes to authorize certain types of calls as setup in the dial plan. For example, to make an international call, a code might be shared with people who need it and they can enter the code after dialing their call in order to authorize this.

To use FAC codes, the deployed dial plan must to be setup in a way that enables the codes to be used. For more details on the use of FAC codes and Unified CM functionality refer to the Cisco UCM feature guides.

VOSS-4-UC provides full support for FAC codes from setting up the dial plan elements to the management of the codes themselves. Refer to the VOSS-4-UC Provider HCS Dial Plan Management Support Guide for more details on managing the dial plan elements.

VOSS-4-UC supports the provisioning of FAC codes using two methods:

• Forced Authorization Code (FAC) Management using Device Models - this basically mirrors the setting up of codes in the Unified CM. It uses the device model in VOSS-4-UC and allows you to add/mod/del codes for a given cluster.
• Forced Authorization Code (FAC) Management using VOSS-4-UC - this feature helps to improve the usability of FAC codes and to manage consistent FAC codes across clusters in an orchestrated way. It provides the ability to define which authorization levels you require and to provide text along with the code to help administrators understand the purpose of the different levels as implemented in the dial plan.

The method to use depends on your requirements, but generally the VOSS-4-UC FAC Code Management method is likely to be a better overall fit.

The appropriate option(s) you want to use should be included in your menu designs for the required roles for administrators to access. You may want to use both methods if you need to manage FAC codes per cluster in some cases, and across clusters for other cases. Any existing codes synced into VOSS-4-UC will appear in VOSS-4-UC and can be managed via either method.