Music on Hold (MOH) File Management

The VOSS-4-UC MOH File Management feature allows administrators to carry out a number of tasks within the Admin Portal to manage MOH servers and files, including the upload of MOH files to Unified CM.

MOH file management in VOSS-4-UC consists of a number of steps:

  • Manage CUCM MOH Clusters.
  • Upload MOH .wav files to VOSS-4-UC.
  • Upload MOH .wav files to CUCM MOH clusters.
  • Add and manage MOH Audio Sources for use in VOSS-4-UC (for example line and hunt group management).

Note

If a .wav file is deleted from VOSS-4-UC, it is not removed from CUCM MOH clusters.

@startuml !include style.iuml start while (CUCM MOH Cluster set up? ) is (No) :[[../src/user/concepts-music-on-hold-file-management.html#cucm-moh-clusters CUCM MOH Clusters]]; endwhile (Yes) :[[../src/user/concepts-music-on-hold-file-management.html#manage-files-and-upload-to-moh-cluster Add, manage files and upload to MOH cluster]]; if (Upload multiple files added in VOSS-4-UC to MOH Clusters?) then (Yes) :[[../src/user/concepts-music-on-hold-file-management.html#upload-multiple-files-to-moh-clusters Upload multiple files to MOH clusters]]; else (No) endif :[[../src/user/concepts-music-on-hold-file-management.html#moh-audio-sources Add MOH Audio Sources]]; if (Select MOH Sources?) then (Yes) fork :[[../src/user/configure-lines.html#configure-lines Lines - Advanced Info - MOH Source]]; fork again :[[../src/user/tasks-add-hunt-group.html#add-hunt-group Hunt Groups - Queueing - MOH Source]]; end fork else (No) endif end @enduml

CUCM MOH Clusters

Unified CM clusters can be managed from the Manage MOH Clusters menu.

  1. Click Add to start the task.
  2. MOH Cluster details:
    • Cluster Name: add a name for the CUCM MOH cluster, this can be the same as the Unified CM Cluster name or a unique name.
    • Publisher Server Name: the drop-down shows a list of Unified CM publisher servers added at the hierarchy, select the required one.
    • Publisher Hostname or IP Address: populated based on the Server Name chosen, this must match the SERVICE_PROVIDER_SPACE hostname or IPv4 address of the CUCM publisher server.
    • Publisher Username: username of a user which has administrative access to the Unified CM server GUI.
    • Publisher Password: password of the user.
    • Subscriber Details: add the details of the subscriber servers which are part of the Unified CM cluster.
      • Enable Is Music Server if the subscriber performs the role of Music on Hold. MOH Files are only uploaded to the subscriber servers which have Is Music Server enabled.
  3. Click Save to carry out the task.

Add, Manage Files and Upload to MOH Cluster

This functionality allows an administrator to add MOH files to VOSS-4-UC by uploading them. Optionally, the MOH file can also be uploaded to an applicable CUCM at the same time as adding it to VOSS-4-UC or after the file is already in VOSS-4-UC.

From the Manage Files and Upload to MOH Cluster menu, MOH .wav files can be:

  • Uploaded to VOSS-4-UC.
  • Uploaded to a CUCM MOH Cluster: files are uploaded to the publisher server, as well as the subscriber servers which have the Is Music Server check box enabled.

  1. Click Add to start the task.

  2. Click Browse to select the .wav file from your file system to show in the Filename input box and to upload it.

    An optional Description can be added to the uploaded filename.

    Select the CUCM MOH Cluster. If a CUCM MOH Cluster is not selected, then the file is only uploaded to VOSS-4-UC.

    Note

    When uploading Files at site level the CUCM MOH Cluster is automatically selected based on the site Network Device List (NDL).

  3. Click Save to complete the task.

Notes on management tasks:

  • If a file with same name as an existing file is uploaded at the same hierarchy, then the existing file will be deleted automatically.
  • A .wav file that has been uploaded to VOSS-4-UC previously can be re-uploaded to the same CUCM MOH Cluster again or another CUCM MOH cluster.
  • If a .wav file is deleted from VOSS-4-UC, it is not removed from CUCM MOH clusters.

Upload Multiple Files to MOH Clusters (Optional)

Two side-by-side transfer boxes are available from the Upload Multiple Files to MOH Clusters menu to add uploaded files in VOSS-4-UC to MOH Clusters.

To carry out multiple uploads, select CUCM MOH clusters and MOH file names from the Available transfer boxes.

Click Save to complete the task.

MOH Audio Sources

In order to make use of the MOH files that have been uploaded to CUCM MOH clusters, a MOH Audio Source instance needs to be created:

To add a MOH Audio Source:

Choose the Add MOH Audio Source menu:

  • CUCM MOH Cluster: the CUCM MOH Cluster where the Audio Source will be added to.

  • MOH Audio Source Name: a descriptive, unique name for the MOH Audio Source.

  • MOH Audio Stream Number: select an available audio stream number.

  • MOH Audio Stream File: select a MOH File which has been uploaded to the chosen MOH CUCM Cluster.

    Note that:

    • stream numbers in use will not show
    • 051 is reserved for a fixed MOH audio source and is not shown

  • MOH Audio Source File: the file previously uploaded to the CUCM MOH cluster.

To manage MOH Audio Sources:

Additional details for a selected Audio Source can be managed. Choose the Manage MOH Audio Source menu:

  • MOH Audio Stream Number: read-only
  • MOH Audio Source Name: read-only
  • MOH Audio Source File: read-only

Announcement Settings are available for management:

  • Initial Announcement: choose an available Announcement from drop-down
  • Play Initial Announcement to Hunt Pilot callers: check-box enabled by default. Clear to disable when an agent is available.
  • Periodic Announcement: choose an available Announcement from drop-down
  • Periodic Announcement interval: Enter a value in seconds (10s-300s). Default is 30s.
  • Locale Announcement: choose an available Locale from drop-down

The added MOH Audio Sources are available to:

  • Manage for Lines as MOH Audio Source as a part of Subscriber Management - see Directory Number Advanced Information, MOH Source at Configure Lines.
  • Manage for Hunt Groups as Queuing MOH Audio Source as a part of Subscriber Management - see Add a Hunt Group.