Add Subscribers

Use this procedure as a high-level workflow to add one or more subscribers in VOSS-4-UC.

Note

If Enable CSS filtering is enabled at the customer dial plan, then for all calling search space fields in this procedure, the list of available calling search spaces includes only those that are marked as a Class of Service under Dial Plan Management > Site > Class of Service at the particular site. If another CSS is required, you can add custom CSSs in a CSS field if you know the exact syntax.

If Enable CSS filtering is not enabled, then the list of available calling search spaces includes all CSSs that are configured on VOSS-4-UC. [1]

  1. Log in as customer or site level administrator. If you are logged on as the customer administrator for a specific site you can see all the fields described in this procedure. If you are logged in as the site administrator, you can see a subset of the fields that are available on the interface.
  2. On the Subscribers form, click Add.
  3. Choose the site to which you want to add the subscriber (only required if logged in as a customer administrator).
  4. Configure the details on the following tabs (see below).
  5. When you are finished adding information for the subscriber, click Save.
  6. Repeat steps 2 to 5 to add another subscriber.

User

On the User tab, complete fields to add a Unified CM user and a VOSS-4-UC user.

Consider the following when adding a user:

  • Use only alphanumeric characters.

  • A selected Entitlement Profile will be associated with the Subscriber.

  • The options available in the Service Profile drop-down menu are those that were imported from Unified CM.

  • If an existing phone is to be associated with a user, choose the device from the Associated Devices group.

  • After an existing phone is associated to the user in the Associated Devices group Device drop-down menu, click Save. The subscriber is updated so that the Phones tab is populated with the information of the new phone associated with the user.

  • If the added user is configured as an LDAP user, the Password and Repeat Password fields are hidden. The Enable Mobility check box is auto-selected if any of the following are included or added: a remote destination phone, mobile identity for a phone, or remote destination profile (RDP).

    If subscriber self-provisioning has been set up so that subscribers can add their own smart devices and the Enable Mobility check box is not selected, then the setting will be enabled when subscribers add a smart device on the Self-service interface.

  • If the subscriber is entitled to use Webex Teams, you can add a standalone Webex Teams user by completing (at a minimum), the Userid, Last Name and Email Address fields and then going straight to Add Subscribers (Webex Teams tab).

    Note:

    To enable Extend and Connect in VOSS-4-UC, complete the following task:

    1. Select the Enable Mobility check box.
    2. Add the following three groups of users:
      1. Standard CCM End Users
      2. Standard CTI Enabled
      3. Standard CCM Admin User

  • If a Customer is configured for EMCC, and if you want the subscriber to have access to the EMCC feature, select the Enable EMCC check box.

  • Choose a BLF Presence Group for the subscriber from the drop-down. The chosen group specifies the destinations that the subscriber can monitor and is configured in Cisco Unified Administration. BLF Presence Group authorization works with BLF Presence Groups to allow or block presence requests between groups. The Busy Lamp Field default is set according to the selected number and specifies the Standard Presence Group that is configured with installation.

  • Choose the Primary Extension for the subscriber by choosing from the Pattern drop-down list, which includes all lines available to the subscriber. The selected option is displayed in the Primary Line column for the subscriber on the Subscribers list view.

  • The Subscriber Language and Role can be set in the Site Defaults of the site hierarchy that the subscriber belongs to. If not set in the Site Defaults, hierarchy defaults apply.

Phones

On the Phones tab, click Phones Add and complete the required fields to add a new phone.

Consider the following when adding a phone:

  • Modify the values for the following fields if desired: Product Type, Device Protocol, Phone Button Template, and Device Security Profile. The possible value options for these fields change depending on which associated fields are selected.

    For example, when you enter the Device Name with the product prefix and the MAC address, 79XX-type phones have the device name ‘SEP’ prefixed, while ATA-type phones have ‘ATA’ prefixed to the MAC address. Fields are validated and tooltips are available to assist you to select the Product type.

    You can override the default Phone Button Template value by selecting from the Phone Button Template drop-down, or by entering a custom value in the Phone Button Template field. The entered value will be applied on Unified CM if the Unified CM allows it for that phone type.

  • Modify phone-specific settings such as DND Option drop-down menu, Do Not Disturb check box, and Hot Line Device. The phone settings that are available differ depending on the product (phone) type selected, the device protocol (for example SIP or SCCP), and the Field Display Policy (FDP) applied by the administrator. You can select a Mobile User ID Name from the drop-down list when a Dual-Mode Phone for Android or iPhones is selected. This associates the selected user to the Mobile Identity feature on this phone and must match the Userid added on the User tab.

  • The advanced settings fields are updated automatically for the phone based on the phone type. The phone is automatically associated to the user and is then displayed as an associated device when you view the subscriber after adding it. If a phone that has been associated with a user is also associated with another user, the Owner User ID defaults to the first user.

  • In the Line section, complete line assignments.

    • The Pattern drop-down list only shows lines with status ‘Available’ or ‘Used’.
    • When you select a Route Partition Name, the available Pattern options are filtered according to the selected partition. However, you can add a custom pattern by typing it into the Pattern field.
    • The associated Enduser field identifies the user for Presence, but you can add a new User ID. VOSS-4-UC adds the user first and then adds the User ID.

  • In the Speeddial section, add speed dial information. Available speed dials depend on the Phone Button Template.

  • In the Busy Lamp Field section, specify Busy Lamp Field values. Fields include: Position, Label, Blf Destination, and so on.

  • In the Blf Directed Call Park section, specify Busy Lamp Field Directed Call Park values. Values depend on a valid Directed Call Park on Unified CM.

  • In the Add On Module section, specify Add On Modules if desired. The Add On Modules Load Name can be any value, but the Model has to be supported by the phone.

  • In the Service section, add services that are valid IP services for Phones. To add a service to the device, a number must be added as the Uri Button index. If you do not add a number, only the service is added.

  • Use the Mobile Identity section to configure mobile identity details when you select a Dual-Mode Phone. Fields include: Name, Dual-Mode Device (automatically populated from the Device Name field), and Mobility Profile (chosen from a drop-down list). The Destination Number field is a mandatory field and determines the destination number that is dialed when a call is made to the dual-mode phone.

  • Use the Remote Destination section to configure your remote destinations when a Dual Mode Phone or Cisco Spark Remote Device is selected as the Product. Remote destinations represent the mobile (or other) phones that are able to accept transfer from the desktop phone and can be used to initiate calls. Set the Pattern for the Line Association to the Route Partition name. If you enter more than one Pattern and the new Pattern is not on the system, enter the Route Partition Name manually. The Owner User Id and Dual Mode Device Name fields are auto populated.

    Note

    When a CTI Remote Device is selected as the Product, a CTI Remote Destination section replaces Remote Destination. This allows you to configure your remote destinations specifically for a CTI Remote Device. The Owner User Id and CTI Remote Device fields are auto populated.

  • Use the Vendor Config section of the tab to view and edit the configuration settings for each device. The available configuration settings depend on each Product type selected. Modify settings as required.

    Note that:

    1. The administrator password from the AdminLoginDetails in Unified CM is not stored in VOSS-4-UC. Data in VOSS-4UC is obtained from Unified CM.

    2. VOSS-4-UC cannot disable the Override Enterprise/Common Phone Profile Settings setting once this check box has been enabled in the Unified CM GUI.

      This setting needs to be disabled on Unified CM if the user wishes to disable it.

Extension Mobility

On the Extension Mobility tab, complete fields to configure extension mobility for the subscriber.

Consider the following:

  • Only one EM Profile can be added for extension mobility in VOSS-4-UC. If a subscriber is associated with more than one EM profile on the Unified CM, and you sync with VOSS-4-UC, both will be displayed:

  • As with the Phones tab, Product, Protocol and Phone Button Template fields change, depending on the selection of an associated field.

    The considerations regarding the fields on this tab are the same as on the Phones tab with the exception of remote destination information, which is not available on extension mobility (see Consider the following when adding a phone under Phones above).

  • Ensure that you associate the extension mobility profile and target phone for login with the extension mobility service.

  • If the Enable Extension Mobility Cross Cluster (EMCC) feature is enabled on the User tab, you must choose a CSS for this device from the Extension Mobility Cross Cluster CSS drop-down. The selected CSS is used as the device CSS that gets assigned to the phone when the user logs in to this remote phone. New CSS’s or existing CSS’s can be added or modified in Unified CM. Refer to the Cisco Unified Communications Manager Features and Services Guide for more details if required.

See also Standalone Extension Mobility to add or edit an extension mobility profile, and associate it to one or more subscriber.

Single Number Reach

On the Single Number Reach tab, note that you cannot add more than one Remote Destination Profile for Single Number Reach. However, you can add more than one Remote Destination Rdp.

Note:

To enable Extend and Connect in VOSS-4-UC, make sure to complete the following task:

  1. Select the Enable Extend and Connect check box.
  2. Select the CTI remote device that you created from the CTI Remote Device Name drop-down list.

Voicemail

On the Voicemail tab, configure voice mail service for the subscriber if a valid Cisco Unity Connection server is available.

Consider the following when configuring voice mail:

  • You can leave the PIN and Password empty, in which case the default credential policy on the Cisco Unity Connection is used.
  • If the user on Cisco Unity Connection is LDAP integrated, the Password field is visible but should be ignored.
  • The Voicemail Line drop-down list only shows lines with status ‘Available’ or ‘Used’ that are not already configured for Voicemail. The Cisco Unity Connection server uses this line as a caller ID, so you should set it to the subscriber’s default line.
  • When Voicemail is added for a Subscriber, all Call Forward To Voicemail check boxes, except Call Forward All, will be enabled on the chosen Line, and the Voicemail Profile setting will be set based on the Site Default Doc setting “Default CUCM Line Voicemail Profile” (Site Management > Defaults > Line Defaults).

WebEx

On the WebEx tab, add details if a valid server is available. The mandatory fields on this tab are populated with the values entered on the User tab.

Note

Any updates on the User tab do not update these values; values are populated only during the Add workflow.

Webex Teams

On the Webex Teams tab, click Webex Teams User +, and select the check boxes to select the desired Enabled Services and Roles for the subscriber:

Consider the following:

  1. Webex Teams is only available if a Webex Teams Service has been created at the required customer level (see Create Webex Teams Service), and if the Webex Teams check box has been selected in the Entitlement Profile associated to the Subscriber.
  2. The Webex Teams User fields, Login Enabled and Invite Pending check boxes are read-only and can not be edited.
  3. “Enabled” is displayed in the Webex Teams column on the Subscribers screen next to the subscriber once successfully added as a Webex Teams user.
  4. The Subscriber e-mail address is required to enable Webex Teams for the Subscriber.

Contact Center Subscriber

Contact Center Management

The Subscriber feature supports adding, removing or updating UCCX agent capabilities to a Subscriber.

The Contact Center tab is only available if:

  • UCCX device has been added and is available to the hierarchy.
  • Contact Center Service has been configured and is available to the hierarchy.
  • Entitlement Profile: the Contact Center check box has been selected and associated to the Subscriber.

Consider the following for the Agent:

  • Since UCCX restricts the use of special characters, these are restricted in the Alias.
  • Team, Resource Group and Skill names need to be set up or synced from the UCCX device before they can be assigned.
  • Automatic Available is enabled by default.
  • An IPCC extension is automatically managed for the Unified CM user associated with the Contact Center Agent.
  • It is possible to change the the agent’s Controlled Device. The device in question must already be associated with the Subscriber before attempting to set or change it.
[1]This only applies to the VOSS-4-UC Provider deployment.