Number Cooling

Pre-requisites

The Cooling feature must be enabled and configured in Global Settings before it will work.

Cooling Overview

The Cooling feature allows for the automatic aging of numbers after service delete to prevent immediate reuse of a number. For example, if a user leaves the company, the phone number that was in use can be placed into a cooling period for a pre-configured number of days to prevent a new user from receiving unwanted calls on that number. This feature can be enabled per customer.

During the cooling period, the number cannot be reused until either the cooling period has elapsed, or until a provider administrator has manually removed the number from the cooling period. Once a number has been removed from the cooling period, it will be reintroduced into the pool of available numbers for allocation to a subscriber, phone, device, etc.

A number cooling auto expiry schedule runs daily. This schedule polls the cooling Release Date field on the number inventory list view to determine which numbers have completed their cooling period. These numbers are then returned to the list of available numbers at the specific hierarchy level. For more details refer to “Number Cooling Auto Expiry Schedule” in the Advanced Feature Guide.

The Cooling & Reservation form (default menu Number Management > Cooling & Reservation) allows a provider administrator to manually add numbers to a cooling period (thereby removing them from the list of available numbers), or to manually remove numbers from a cooling period (thereby adding them back to the list of available numbers).

youtube.png Enable Cooling



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youtube.png Manage Cooling



Apply cooling

  1. Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to add numbers to a cooling period.
  2. On the Cooling & Reservation form, choose Apply cooling from the Select action drop-down.
  3. Enter an optional cooling duration in days (max = 999) to apply to the selected numbers. This setting overrides the value set in their global settings. If this field is left blank, then the cooling duration set in Global Settings for each number will apply.
  4. Set Filters to determine which numbers will be included in the Available box in the Select Numbers area, these include:
    • Include available numbers
    • Include cooling numbers
    • Contains. Used to further refine the numbers displayed in the Available box.
    • Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.
  5. Select one or more numbers in the Available box and click Select to move them to the Selected box. Note that the Available box will not display numbers that are used, i.e. it will only display numbers that are unused and available.
  6. Click Save. The selected number(s) are placed into a Cooling status, and are no longer available for use until they reach either the Release Date or until they are manually removed from cooling.

Remove from cooling

  1. Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to remove numbers from a cooling period, i.e. add them back into the list of available numbers.
  2. On the Cooling & Reservation form, choose Remove from cooling from the Select action drop-down.
  3. Set Filters to determine which numbers will be included in the Available box in the Select Numbers area, these include:
    • Include cooling numbers
    • Expires from cooling within (days).
    • Contains. Used to further refine the numbers displayed in the Available box.
    • Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.
  4. Select one or more numbers in the Available box and click Select to move them to the Selected box.
  5. Click Save. The selected number(s) are removed from the cooling period and are available for allocation to a subscriber or phone, etc.

See also: