Global Settings

Provider administrators and higher have access to a Global Settings customization menu that allows for the configuration of a number of settings across all hierarchies or per individual hierarchy.

• On the Admin Portal, the greyed-out value (or value directly under the drop-down) is the current setting, either inherited from the hierarchy above the current one or as a result of the selected drop-down option - Yes, No (True, False) or Inherit.
• The setting title and description provides a guide to its functionality.

Available Settings

The following settings are available:

• Number Inventory

  • Enforce HCS Dialplan Rules:

    When enabled, dial plan workflows enforce HCS Rules when provisioning Customers, Countries, Site and so on. Default = Inherit. If your deployment uses a custom or specific dial plan which does not conform to the HCS rules, this setting should be set to No.

  • Include the Number Inventory description in all number drop-downs:

    When the Number Inventory is managed from the Number Management menu, descriptions can be added to the numbers. This setting controls the display where the number is listed on a form drop-down. The description will be displayed if the setting is Yes.

    For example, if you had number 1000 with a description of “CEO Internal”, then when using Quick Add Subscriber or similar features and selecting numbers from a drop-down, you will see an option of 1000 - CEO Internal.

    Default = No.

  • Enable Number Inventory Cooling:

    Controls the reserved state of numbers when a phone, user or service is deleted and the number no longer associated with these.

    Default = False (not enabled).

    Choose Yes from the drop-down to enable number cooling and keep numbers in a reserved state for a duration as set in the Number Inventory Cooling Duration (Days) field. The number will not appear as available in drop-downs until the cooling period has expired.

    If the inherited value is set to True, number cooling is already enabled.

    See “Number Cooling” for more information.

  • Number Inventory Cooling Duration (Days):

    Default = 30 days.

    Refer to How to Change Inherited Settings if you want to change the inherited setting.

• Webex Teams

  • For the Retain a Webex Teams User when a Subscriber is deleted and Send SNMP trap message when the Webex Teams Refresh Token expires (default is No which means no message will be sent) drop-downs, the values can be inherited or set as required.

  • For the Webex Teams Refresh Token expires threshold (in seconds) drop-down, the default (inherited) value is 172800. In this case, the value itself can be changed, in other words there are no Yes or No options.

    Refer to How to Change Inherited Settings if you want to change the inherited setting.

• Email

  • For the Allow email to be sent to user after Quick Add Subscriber: controls if an email needs to be sent to a user when added via Quick Add Subscriber. By default the setting is inherited from the hierarchy level directly above the current one. When set to Yes at a hierarchy and a SMTP server is also set up for a hierarchy on the Device Management menu, a check box is available on the Quick Add Subscriber input form to send an email to the subscriber. See: SMTP Server.

• Phones

  • For Delete existing Unassigned Phone when re-adding an identical Phone: by default (inherited), the setting is False. This means that if a Phone with the same Name and Product Type is re-added to the system during for example a QuickAddSubscriber bulk load or re-add of a Subscriber during a Subscriber update, it will not by default be overwritten.

• User

  When a user is either synced into or added manually on VOSS-4-UC, these settings apply by default. The settings can however be modified when adding a user from the User Management menu.

  • User Default Auth Method: the authentication method to use by default when a user is synced in or added manually. Local is default (inherited).

    For details on these authentication methods, refer to User Authentication Methods.

How to Change Inherited Settings

• For inherited values that are numeric, e.g. “Number Inventory Cooling Duration (Days)” or “Webex Teams Refresh Token expires threshold (in seconds)”, overwrite the word “Inherit” with the required value, e.g. 45 and click Save. If the inherited value has already been overwritten, e.g. it is already 45, then overwrite this with the new value.
• For inherited values that are Yes/No (True/False) use the drop-down selection (Yes, No or Inherit). This may change the current value.