Site Defaults Doc templates#

When a provider hierarchy is created in VOSS Automate, a system workflow creates a default Site Defaults Doc (SDD) template called PROVIDER_TEMPLATE, at the Provider level.

For each customer added to the system at a particular provider, data in the provider’s PROVIDER_TEMPLATE is used to generate a customer-level, default SDD template called CUSTOMER_TEMPLATE.

When adding a site at a customer, that customer’s CUSTOMER_TEMPLATE SDD template is used to create a SDD instance on the site.

The site-level SDD is useful for managing multi-site, multi-country customers, and allows a Provider admin (or higher) to define geo-specific information at a site level. This allows multinational sites to stay in sync.

Site-level SDDs:

Have the same name as the site
Are pre-populated with several default values
Provide the default values for several of the tasks performed during onboarding

For Provider deployments, when creating a Cisco HCS site dial plan, the site defaults on the site are updated with dial plan-related attributes that are affected by the deployed site dial plan. Any related existing values are overwritten. When the site dial plan is removed, these values are reset (set to empty) in the site’s defaults.

Administrators with appropriate permissions can modify the PROVIDER_TEMPLATE and CUSTOMER_TEMPLATE SDD templates as required in order to customize SDD settings in the template when creating lower-level SDDs and SDD templates.

Default SDD templates display in the Site Defaults menu.