Devices (Webex App)#
Overview#
You can add, update, and delete Webex devices in Automate, including collaboration devices, ATA (analog telephone adaptor) devices, MPP (IP desk phone) devices, and Wi-Fi devices.
You can also add Webex devices in the Webex Control Hub and sync in those devices to the correct hierarchy in Automate.
Note
MPP, ATA, and Wi-FI device types supported in the Control Hub are dynamically retrieved, along with
their respective configuration settings, from the
Control Hub via the Control Hub’s supported device API using Automate’s device/spark/SupportedDevices
model. This model populates the drop-downs in Automate where you can select a Control Hub supported device.
Webex devices are added by their MAC address to either a user or to a new or existing workspace. In Automate, devices can be added and updated via the Webex App Devices management page (described in this topic) or via Webex App Quick Add Device.
Note
Several configuration options are available for each device type. You can manually configure all these options via the Devices management page, or auto apply configuration via Quick Add Device.
Related Topics
Configure Cisco Webex App Devices#
Cisco Webex App devices are managed via the Devices page.
You can select these tabs on the Cisco Webex App Device management page:
Device
Lines
Advanced Configuration
Note
You can toggle the toolbar Tab/Panel icon to display the page layout as either tabs or panels.
Device#
The Device tab/panel displays read-only device details, such as the MAC address (device name) for a particular device.
When adding a device, you’ll choose the product (device type), and define whether to associate the device with a workspace or a person. When choosing a device, configuration settings relevant to the device type become available in Advanced Configuration.
Note
A device can be associated either with a workspace or with a person (Webex user), but not with both.
A device associated with a person is defined as a personal device. The Person column in the Webex Devices summary list view displays the person ID (converted to an email address) when a person (rather than a workspace) is associated with a device.
The email address is used to identify the device and the associated user so that both can be moved to the correct hierarchy in a sync.
Advanced Configuration#
The Advanced Configuration tab/panel defines the calling parameters for a device. The available configuration settings depend on the device type, for example, MPP, ATA, or Wi-Fi device.
If you wish to apply custom configuration settings to the device, select Define customized device settings to display the additional custom configuration options for the device.
Note
Device-specific custom configuration settings are the same settings that may be defined on the Control Hub for the device type.
The image displays custom configuration settings for a MPP device:
Note
For a MPP device, default PSK (programmable soft key) settings are automatically populated from the Control Hub. All the PSK fields on the form are editable string fields and can be added to or changed, or reset to default values, if required.
For a MPP device, settings in the Customize softkey menus fields comprise default values retrieved from the Control Hub, and are semi-colon separated lists of items that will display for the softkeys. These settings are editable strings that can be customized, or reset to default values, if required.
To reset values for the custom softkey menus or the PSKs, select the applicable Reset to Default Values checkbox. When saving your settings, the default values are retrieved from the Control Hub to replace any custom values.
The image displays custom configuration options for an ATA device:
The image displays custom configuration options for a Wi-Fi device:
Hide custom configuration settings
To hide the custom settings and apply default settings from the Control Hub for the customer and site, deselect Define customized device settings.
