Add Subscriber from Profile#

Microsoft Cisco

This procedure adds a subscriber from a subscriber profile.

  1. In the Admin Portal, go to (default menus) Subscriber Management > Add Subscriber from Profile.

    Note

    In a single vendor or multi vendor environment, you can also locate this menu via (default menus) the Multi Vendor Subscribers edit form, or search for Add Subscriber from Profile in the Admin Portal search bar.

  2. Choose the site to open the Add Subscriber from Profile page.

    Note

    This page has two tabs/panels, Subscriber Details and Existing Services. Click the toolbar Switch to Tab/Panel layout to toggle between a tab and panel layout.

    The Existing Services tab is read-only and populates based on the username you choose.

  3. On the Subscriber Details tab/panel:

    • Select the username (mandatory).

      Fields on the Existing Services tab/panel updates to display a read-only view of the selected user’s existing services. If the user has existing dual mode devices, this includes the name and destination for mobile identity, remote destination, and CTIRD remote destination.

      Fields on the Subscriber Details tab/panel updates with the user’s details, including name and contact details, and current settings.

    • Select the subscriber profile to use for configuring the subscriber.

      Note

      The option you choose filters the existing services relevant to the profile. Subscriber profiles available in the drop-down depend on the user type and environment, and are generated by the system based on the username you choose. For example, let’s say you’re onboarding an unlicensed user from Microsoft Azure, where Microsoft Teams is not yet provisioned, then, when selecting the user, the system lists the relevant subscriber profiles for adding and provisioning the subscriber.

      Depending on the selected subscriber profile, new services may be automatically provisioned, for example, a line, a phone, an extension mobility profile, a Jabber device, and Webex Calling. If this is the case, read-only fields display with the details for the new services that will be provisioned for the subscriber via the profile, once you save.

    • Fill out the subscriber’s details. You can update their first name, last name (mandatory), email address, mobile number.

      Password and PIN fields become available once the subscriber profile is selected, as follows:

      • For an LDAP user: only the PIN field will be available

      • For a CUCM-LDAP user: only the PIN field will be available

      • For a Microsoft user: PIN and password fields will not be available

      • For a Webex user: PIN and password fields will be available

      • For a Local/CUCM-local/None-existing user: PIN and password fields will be available

      Note

      • The corresponding CUCM, CUC, and Webex user password will be set with this password.

      • The corresponding CUCM and CUC user PIN will be set with this PIN.

    • At Use generated phone name, if the selected subscriber profile has voice service enabled, define whether to have the system generate a random phone name.

    • At Use next available line, define whether to use the next available line from the inventory.

  1. Save your changes.

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