Cisco Apps Management

Cisco Unified Communications Manager (CUCM)

• CUCM Configuration
• CUCM Servers
• Headset Enablement
• Add a CUCM Group
• Clone an Instance of a CUCM Device Model
• Multi-Cluster or Single Cluster Configurations
• Date Time Groups
• Time Periods
• Time Schedules
• Locations
• Configure Regions
• Device Pools
• SIP Profiles
• Configure SIP Trunk Security Profiles
• SIP Trunks
• Restart SIP Trunks
• Route Groups
• Route Lists
• CUCM Translation Patterns
• Calling Party Transformation Patterns
• Configure Called Party Transformation Patterns
• CUCM Route Patterns
• Route Partitions
• Calling Search Spaces
• SIP Route Patterns
• CTI Route Points
• Softkey Templates
• Call Park Management
• Media Resources

CUCM Music On Hold

• Cisco Unified CM Music on Hold (MOH) File Management

CUCM FAC Management (Forced Authorization Codes - FAC)

• Introduction to Forced Authorization Codes (FAC)
• Using Device Models to Manage FAC
• Using VOSS Automate to Manage FAC
• Customize Authorization Levels

CUC (Cisco Unity Connection)

• Servers (CUC)
• Schedules
• Voice Mail Service
• Associate/Disassociate Voice Mail Services to Customer
• Pilot Numbers
• Associate/Disassociate Pilot Number to a Site
• Call Handler
• Manage Greeting Files
• Call Handler (Auto Attendant) Schedule
• Language Filters
• Timezone Filters

Cisco Emergency Responder (CER)

• Configure Cisco Emergency Responder (CER)
• Associate CER with Customers
• View Associated Clusters on CER Servers

Cisco Contact Center Express (UCCX)

• Configure Cisco Unified Contact Center Express (UCCX) Server

Contact Center Service

provider-only

Only in the Provider deployment

• Overview
• Configure Contact Center Server Using CUCM
• Built-in-Bridge
• Configure the Built-in-Bridge
• Enable or Disable the Built-in-Bridge
• How to Set Up a Contact Center Server
• Edit Contact Center Servers
• Delete Contact Center Servers
• How to Set Up a Contact Center Service
• Edit Contact Center Services
• Delete Contact Center Services
• Configure CTI Port
• Tag CTI Port as Contact Center Agent Line

Webex

• Webex Servers

IOS

• IOS Device Management
• Command Builders
• Local Break Out (LBO) and Analog Gateway Configuration and Generated Events
• Local Break Out and Analog Gateway Events, IOS Commands, and Variables
• MGCP Analog Gateway Events and IOS Commands
• Translation Rule Numbering
• Set up an IOS Device
• Analog Gateways
• Set up an Analog Gateway
• Add Port to Analog Gateway
• SIP Gateway Port
• Quick Add SIP Gateway
• Set up SIP Local Gateway
• Delete a SIP Local Gateway
• Update a SIP Local Gateway
• IOS Gateway Manual Configuration

Advanced

• Configure Intelligent Proximity for Mobile Voice in VOSS Automate

UC Prep Management

• Introduction to UC Prep
• UCPrep Profiles
• UCPrep Profile Push
• Date Time Groups
• Call Manager Groups
• Call Manager Host Adjustment
• Call Manager SIP Trunk Security Profiles
• Call Manager SIP Profiles
• Call Manager Audio Codec Preferences
• Call Manager Application Users
• Call Manager Feature Control Policies
• Call Manager Route Filters
• Unity Authentication Policies
• Unity User Templates

Load Balancing

• Introduction to Load Balancing
• Load Balancing Using Site Default Device Pool
• Associate a CUCM Group to a Device Pool