Compatibility Matrix¶
VMware Support¶
For this release, testing was performed using vSphere:
VMware vCenter Server Appliance version
7.0.0.10600VMware ESXi:
7.06.7.0, 130066036.7.0, 103026086.5.0, 143204056.5.0, 8294253
Client version
7.0.0.10600
VMware version >=5.1 is supported.
Note that older or newer versions may also be compatible.
VMware feature |
Tested this release |
|---|---|
HA |
No |
vMotion |
No |
Cloud Deployments¶
VOSS supports lift-and-shift - deploying Automate virtual machines on Microsoft Azure as opposed to on-prem VMWare. Contact VOSS for install details on Azure.
Although Amazon Web Services (AWS) and Google Cloud Platform (GCP) are not officially supported, contact us to discuss your requirements.
Automate Application Compatibility Matrix¶
Note
On Cisco UC app versions we list the significant versions, including any service updates (SUs) supported under that. For exact versions tested, see the release notes for the given release. Specific notes are added if there are issues with specific Cisco UC apps versions and VOSS Automate versions.
On the Cisco UC apps, any new provisioning settings for new features added in a SU will not be visible in VOSS Automate unless specific work was done to support them, since AXL API changes are not done in SU releases by Cisco. VOSS release notes will indicate any SU specific features that have been explicitly supported.
If you need a version supported that is not indicated above as supported or planned, contact your VOSS team for further options and if support could be added.
VOSS Automate 21.4¶
Release 21.4
For release 21.4 testing was performed using the following application versions.
Note that older versions of each app may also be compatible.
Vendor |
Apps |
VOSS Automate 21.4 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
NBI |
3.2.0 |
|
VOSS |
VOSS Insights Dashboard |
SP64, SP65, SP66, 22.1 |
SP65 required for User and Number Inventory analytics |
VOSS |
VOSS Insights Arbitrator |
SP23, SP24, SP25, 22.1 |
|
VOSS |
VOSS Insights DS9 |
SP8/5.0 SP1 |
Existing users: SP8, new users; 5.0 SP1 |
VOSS |
VOSS Insights Raptor |
SP12, 22.1 |
|
VOSS Cisco |
VOSS Phone Server Cisco UCM |
1.0.0 10.5.2.17900-13 (SU7), 11.5.1.23900-30 (SU11), 12.5.1.16900-48 (SU6), 14.0.1.11900-132 (SU1) |
Base release version On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported. |
Cisco |
Cisco Unity Connection |
10.5.2.17900-13 (SU7), 11.5.1.23900-30 (SU11), 12.5.1.16900-29 (SU6), 14.0.1.11900-128 (SU1) |
On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported. |
Cisco |
HCM-F |
11.5.4.11900-3 (SU1), 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2 |
12.6.1 is latest validated version |
Cisco |
UCCX |
12.5.1.11001-348 (SU1-ES03) |
12.5.1.11001-348 (SU1-ES03) is latest validated version On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported. |
Cisco |
Webex Meetings |
Cloud based - so latest |
|
Cisco |
Webex Teams |
Cloud based - so latest |
|
Cisco |
Cisco Contact Center |
11.x, 12.x |
|
OpenLDAP Microsoft |
Directory |
OpenLDAP Active Directory |
|
OpenAM Shibboleth ADFS PingIdentity |
SSO |
VOSS Tested - OpenAM, Shibboleth Partner integrated - ADFS, PingIdentity |
Only Security Assertion Markup Language (SAML) 2.0 is supported. |
Vendor |
Apps |
VOSS Automate 21.4 |
Notes, application specific caveats |
|---|---|---|---|
Microsoft |
Microsoft Teams, Microsoft 365, Azure Active Directory |
Cloud based - so latest |
|
Microsoft |
Windows Server |
2016, 2019 |
PowerShell Proxy server |
Microsoft |
Windows PowerShell |
5.1.14393.5582 |
PowerShell Proxy server |
Microsoft |
“Microsoft Teams” PowerShell module |
4.3.0 |
PowerShell Proxy server |
Microsoft |
“ExchangeOnlineManagement” PowerShell module |
2.0.3 |
PowerShell Proxy server |
ServiceNow |
ServiceNow |
Cloud-based - so latest |
|
Pexip |
Pexip Infinity Conferencing Platform |
24.1 |
Build 55723.0.0 Build date 2020-08-20T15:07:05Z |
VOSS Automate 21.3¶
Release 21.3-PB3
For release 21.3-PB3 testing was performed using the following application versions.
Note that older versions of each app may also be compatible.
Vendor |
Apps |
VOSS Automate 21.3-PB3 |
Notes, application specific caveats |
|---|---|---|---|
Cisco |
Cisco UCM |
10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132, 14.0.1.12900-161 |
14SU2 is latest validated version |
Cisco |
Cisco Unity Connection |
10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128, 14.0.1.12900-69 |
14SU2 is latest validated version |
Cisco |
HCM-F |
11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2 |
12.6.1 is latest validated version |
Cisco |
UCCX |
12.5.1.11001-348 (SU1-ES03) |
12.5.1.11001-348 (SU1-ES03) is latest validated version |
Release 21.3-PB2
For release 21.3-PB2 testing was performed using the following application versions.
Note that older versions of each app may also be compatible.
Vendor |
Apps |
VOSS Automate 21.3-PB2 |
Notes, application specific caveats |
|---|---|---|---|
Cisco |
Cisco UCM |
10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132 |
14SU1 is latest validated version |
Cisco |
Cisco Unity Connection |
10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128 |
14SU1 is latest validated version |
Cisco |
HCM-F |
11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2 |
12.6.1 is latest validated version |
Cisco |
UCCX |
12.5.1.11001-348 (SU1-ES03) |
12.5.1.11001-348 (SU1-ES03) is latest validated version |
Release 21.3-PB1
For release 21.3-PB1 testing was performed using the following application versions.
Note that older versions of each app may also be compatible.
Vendor |
Apps |
VOSS Automate 21.3-PB1 |
Notes, application specific caveats |
|---|---|---|---|
Cisco |
Cisco UCM |
10.5.2.17900-13, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132 |
14SU1 is latest validated version |
Cisco |
Cisco Unity Connection |
10.5.2.17900-13, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128 |
14SU1 is latest validated version |
Cisco |
HCM-F |
11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2 |
12.6.1 is latest validated version |
Cisco |
UCCX |
12.5.1.11001-348 (SU1-ES03) |
12.5.1.11001-348 (SU1-ES03) is latest validated version |
Release 21.3
For release 21.3 testing was performed using the following application versions.
Note that older versions of each app may also be compatible.
Vendor |
Apps |
VOSS Automate 21.3 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
NBI |
3.2.0 |
|
VOSS |
VOSS Insights Dashboard |
SP64, SP65, SP66, 22.1 |
SP65 required for User and Number Inventory analytics |
VOSS |
VOSS Insights Arbitrator |
SP23, SP24, SP25, 22.1 |
|
VOSS |
VOSS Insights DS9 |
SP8/5.0 SP1 |
Existing users: SP8, new users; 5.0 SP1 |
VOSS |
VOSS Insights Raptor |
SP12, 22.1 |
|
VOSS |
VOSS Phone Server |
1.0.0 |
Base release version |
Cisco |
Cisco UCM |
10.0, 10.5, 11.5, 12.5, 14.0 |
14SU1 is latest validated version |
Cisco |
Cisco Unity Connection |
10.0, 10.5, 11.5, 12.5, 14.0 |
14SU1 is latest validated version |
Cisco |
HCM-F |
10.5, 11.5, 12.5, 12.6 |
12.6.1 is latest validated version |
Cisco |
UCCX |
12.5.1 |
12.5.1.11001-348 (SU1-ES03) is latest validated version |
Cisco |
Webex Meetings |
Cloud based - so latest |
|
Cisco |
Webex Teams |
Cloud based - so latest |
|
Cisco |
Cisco Contact Center |
11.x, 12.x |
|
OpenLDAP Microsoft |
Directory |
OpenLDAP Active Directory |
|
OpenAM Shibboleth ADFS PingIdentity |
SSO |
VOSS Tested - OpenAM, Shibboleth Partner integrated - ADFS, PingIdentity |
Only Security Assertion Markup Language (SAML) 2.0 is supported. |
Microsoft |
Microsoft |
Skype for Business on-prem, cloud, Microsoft Teams, Office365 |
|
ServiceNow |
ServiceNow |
Cloud-based - so latest |
|
Pexip |
Pexip Infinity Conferencing Platform |
24.1 |
Build 55723.0.0 Build date 2020-08-20T15:07:05Z |
VOSS Automate 21.2¶
Vendor |
Apps |
VOSS Automate 21.2 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
NBI |
3.2.0 |
|
VOSS |
VOSS Insights Dashboard |
SP64, SP65, SP66 |
SP65 required for User and Number Inventory analytics |
VOSS |
VOSS Insights Arbitrator |
SP23, SP24, SP25 |
|
VOSS |
VOSS Insights DS9 |
SP8/5.0 SP1 |
Existing users: SP8, new users; 5.0 SP1 |
VOSS |
VOSS Insights Raptor |
SP12 |
|
VOSS |
VOSS Phone Server |
1.0.0 |
Base release version |
Cisco |
Cisco UCM |
10.0, 10.5, 11.5, 12.5, 14.0 |
14SU1 is latest validated version |
Cisco |
Cisco Unity Connection |
10.0, 10.5, 11.5, 12.5, 14.0 |
14SU1 is latest validated version |
Cisco |
HCM-F |
10.5, 11.5, 12.5, 12.6 |
12.6.1 is latest validated version |
Cisco |
UCCX |
11.6.2 |
11.6.2.10000-38 is latest validated version |
Cisco |
Webex Meetings |
Cloud based - so latest |
|
Cisco |
Webex Teams |
Cloud based - so latest |
|
OpenLDAP Microsoft |
Directory |
OpenLDAP Active Directory |
|
OpenAM Shibboleth ADFS PingIdentity |
SSO |
VOSS Tested - OpenAM, Shibboleth Partner integrated - ADFS, PingIdentity |
Only Security Assertion Markup Language (SAML) 2.0 is supported. |
Microsoft |
Microsoft |
Skype for Business on-prem, cloud, Microsoft Teams, Office365 |
|
Cisco |
Cisco Contact Center |
11.x, 12.x |
|
ServiceNow |
ServiceNow |
Cloud-based - so latest |
|
Pexip |
Pexip Infinity Conferencing Platform |
24.1 |
Build 55723.0.0 Build date 2020-08-20T15:07:05Z |
Insights Application Compatibility Matrix¶
Insights 23.1¶
Vendor |
Apps |
VOSS Insights Dashboard Version 23.1 / Arbitrator Version 23.1 / DS9 Version 23.1 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
Automate |
21.X |
|
Cisco |
Cisco UCM |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Unity Connection |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Express (UCCX) |
11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Enterprise (UCCE) |
10.5, 11.5, 12.5, 14 |
|
Cisco |
Webex Meetings |
Cloud based (so, latest) |
|
Cisco |
Webex Teams |
Cloud based (so, latest) |
|
Microsoft |
Microsoft (Cloud) |
Microsoft Teams, Microsoft 365 Suite |
|
Microsoft |
Microsoft (On Premise) |
Skype for Business |
|
Polycom |
Phones and Video devices attached to supported versions of Cisco UCM |
||
ZOOM |
Zoom meetings & events, Zoom phone system, Zoom chat |
||
Avaya |
Avaya UC Enterprise Core |
Aura v7 and v8 Avaya App Integration - 7.x or 8.x
|
Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status |
Avaya |
Avaya Contact Center |
||
Avaya |
Avaya Media Gateway |
G430, G450 |
Combination of SNMP and queries |
Avaya |
Avaya PBX |
Versions 5.x, 6.x |
Combination of SNMP and queries. Policy module available for pre version 7 releases |
Avaya |
Avaya - Definity |
G3r Versions 4, 6, 7, 9 |
Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting. |
Avaya |
Avaya - Nortel Meridian |
Option 11C |
Alerting Only |
CISCO DETAILS |
Supported versions are those compatible with the Cisco versions listed above unless otherwise stated. |
||
IM and Presence Server |
|||
Emergency responder |
|||
Cisco Jabber Devices |
Device monitoring & reporting comes from UCM, not directly from the device. |
||
Cisco Phones |
Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone. |
||
Cisco Video Devices |
Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device. |
||
Media Server |
|||
Media Resources |
|||
CMS (Cisco Meeting server) |
11.5, 12.5, 14 |
||
TMS (Telepresence Mgmt) |
|||
TMS-XE (TMS extension for Microsoft) |
|||
Cisco MCU (Telepresence multiple control units) |
|||
VCS (Video Conferencing) |
|||
Cisco Webex Teams (including Control Hub) |
|||
CCA (Webex Audio Monitoring) |
|||
Expressway C & E |
|||
Cisco CUBE (Border Element) |
|||
Finesse |
|||
CVP (Voice Portal) |
|||
VXML Server |
|||
CME (CallManager Express) |
|||
CUIC (Intelligence |
|||
Cisco ICM Intelligent Contact Mgmt) |
|||
CTIOS (Computer Telephony Integrated Object Server) |
|||
RECORDING APPLICATIONS |
|||
Nice (Recording) |
|||
Nuance (Recording) |
|||
Verint (Recording) |
|||
SBC |
Sonus SBC |
||
SBC |
Sonus SBC |
||
SBC |
Audiocodes SBC |
Includes RTCP if licensed |
|
SBC |
Oracle SBC & EBC |
SBC: SCZ8.4.0 + ECB: PCZ3.3.0 + |
Alerting only |
VOSS |
|||
VOSS |
VOSS Automate |
Version 19 or later |
|
NETFLOW |
Netflow |
Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow |
Separate license for VOSS Insights Netflow |
Insights 22.2¶
Vendor |
Apps |
VOSS Insights Dashboard Version 22.2 / Arbitrator Version 22.2 / DS9 Version 22.2 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
Automate |
21.3 |
|
Cisco |
Cisco UCM |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Unity Connection |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Express (UCCX) |
11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Enterprise (UCCE) |
10.5, 11.5, 12.5, 14 |
|
Cisco |
Webex Meetings |
Cloud based (so, latest) |
|
Cisco |
Webex Teams |
Cloud based (so, latest) |
|
Microsoft |
Microsoft (Cloud) |
Microsoft Teams, Microsoft 365 Suite |
|
Microsoft |
Microsoft (On Premise) |
Skype for Business |
|
Polycom |
Phones and Video devices attached to supported versions of Cisco UCM |
||
ZOOM |
Zoom meetings & events, Zoom phone system, Zoom chat |
||
Avaya |
Avaya UC Enterprise Core |
Aura v7 and v8 Avaya App Integration - 7.x or 8.x
|
Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status |
Avaya |
Avaya Contact Center |
||
Avaya |
Avaya Media Gateway |
G430, G450 |
Combination of SNMP and queries |
Avaya |
Avaya PBX |
Versions 5.x, 6.x |
Combination of SNMP and queries. Policy module available for pre version 7 releases |
Avaya |
Avaya - Definity |
G3r Versions 4, 6, 7, 9 |
Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting. |
Avaya |
Avaya - Nortel Meridian |
Option 11C |
Alerting Only |
CISCO DETAILS |
Supported versions are those compatible with the Cisco versions listed above unless otherwise stated. |
||
IM and Presence Server |
|||
Emergency responder |
|||
Cisco Jabber Devices |
Device monitoring & reporting comes from UCM, not directly from the device. |
||
Cisco Phones |
Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone. |
||
Cisco Video Devices |
Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device. |
||
Media Server |
|||
Media Resources |
|||
CMS (Cisco Meeting server) |
11.5, 12.5, 14 |
||
TMS (Telepresence Mgmt) |
|||
TMS-XE (TMS extension for Microsoft) |
|||
Cisco MCU (Telepresence multiple control units) |
|||
VCS (Video Conferencing) |
|||
Cisco Webex Teams (including Control Hub) |
|||
CCA (Webex Audio Monitoring) |
|||
Expressway C & E |
|||
Cisco CUBE (Border Element) |
|||
Finesse |
|||
CVP (Voice Portal) |
|||
VXML Server |
|||
CME (CallManager Express) |
|||
CUIC (Intelligence |
|||
Cisco ICM Intelligent Contact Mgmt) |
|||
CTIOS (Computer Telephony Integrated Object Server) |
|||
RECORDING APPLICATIONS |
|||
Nice (Recording) |
|||
Nuance (Recording) |
|||
Verint (Recording) |
|||
SBC |
Sonus SBC |
||
SBC |
Sonus SBC |
||
SBC |
Audiocodes SBC |
Includes RTCP if licensed |
|
SBC |
Oracle SBC & EBC |
SBC: SCZ8.4.0 + ECB: PCZ3.3.0 + |
Alerting only |
VOSS |
|||
VOSS |
VOSS Automate |
Version 19 or later |
|
NETFLOW |
Netflow |
Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow |
Separate license for VOSS Insights Netflow |
Insights 22.1¶
Vendor |
Apps |
VOSS Insights Dashboard Version 22.1 / Arbitrator Version 22.1 |
Notes, application specific caveats |
|---|---|---|---|
VOSS |
Automate |
21.3 |
|
Cisco |
Cisco UCM |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Unity Connection |
10.0, 10.5, 11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Express (UCCX) |
11.5, 12.5, 14 |
|
Cisco |
Cisco Contact Center Enterprise (UCCE) |
10.5, 11.5, 12.5, 14 |
|
Cisco |
Webex Meetings |
Cloud based (so, latest) |
|
Cisco |
Webex Teams |
Cloud based (so, latest) |
|
Microsoft |
Microsoft (Cloud) |
Microsoft Teams, Microsoft 365 Suite |
|
Microsoft |
Microsoft (On Premise) |
Skype for Business |
|
Polycom |
Phones and Video devices attached to supported versions of Cisco UCM |
||
ZOOM |
Zoom meetings & events, Zoom phone system, Zoom chat |
||
Avaya |
Avaya UC Enterprise Core |
Aura v7 and v8 Avaya App Integration - 7.x or 8.x
|
Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status |
Avaya |
Avaya Contact Center |
||
Avaya |
Avaya Media Gateway |
G430, G450 |
Combination of SNMP and queries |
Avaya |
Avaya PBX |
Versions 5.x, 6.x |
Combination of SNMP and queries. Policy module available for pre version 7 releases |
Avaya |
Avaya - Definity |
G3r Versions 4, 6, 7, 9 |
Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting. |
Avaya |
Avaya - Nortel Meridian |
Option 11C |
Alerting Only |
CISCO DETAILS |
Supported versions are those compatible with the Cisco versions listed above unless otherwise stated. |
||
IM and Presence Server |
|||
Emergency responder |
|||
Cisco Jabber Devices |
Device monitoring & reporting comes from UCM, not directly from the device. |
||
Cisco Phones |
Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone. |
||
Cisco Video Devices |
Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device. |
||
Media Server |
|||
Media Resources |
|||
CMS (Cisco Meeting server) |
11.5, 12.5, 14 |
||
TMS (Telepresence Mgmt) |
|||
TMS-XE (TMS extension for Microsoft) |
|||
Cisco MCU (Telepresence multiple control units) |
|||
VCS (Video Conferencing) |
|||
Cisco Webex Teams (including Control Hub) |
|||
CCA (Webex Audio Monitoring) |
|||
Expressway C & E |
|||
Cisco CUBE (Border Element) |
|||
Finesse |
|||
CVP (Voice Portal) |
|||
VXML Server |
|||
CME (CallManager Express) |
|||
CUIC (Intelligence |
|||
Cisco ICM Intelligent Contact Mgmt) |
|||
CTIOS (Computer Telephony Integrated Object Server) |
|||
RECORDING APPLICATIONS |
|||
Nice (Recording) |
|||
Nuance (Recording) |
|||
Verint (Recording) |
|||
SBC |
Sonus SBC |
||
SBC |
Sonus SBC |
||
SBC |
Audiocodes SBC |
Includes RTCP if licensed |
|
SBC |
Oracle SBC & EBC |
SBC: SCZ8.4.0 + ECB: PCZ3.3.0 + |
Alerting only |
VOSS |
|||
VOSS |
VOSS Automate |
Version 19 or later |
|
NETFLOW |
Netflow |
Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow |
Separate license for VOSS Insights Netflow |