Subscribers

The Subscribers landing page in the Business Admin Portal provides an overview of subscribers and services at the current hierarchy, as well as access to general subscriber management functions, such as view all subscribers (lists), move or add subscribers, bulk add subscriber, and access to subscriber profiles.

Note

  • To access this page (default menu), click Subscribers in the left-side menu.
  • In a Microsoft-only environment, a system administrator can configure the Business Admin Portal to display only Microsoft-related subscribers and services. See Business Admin Portal profiles in the Core Feature Guide.

The table describes functionality available from the Subscribers landing page:

Counters

Cards displaying the total number of subscribers and/or users, and services (e.g, phones, voicemails, etc.) at the hierarchy.

Note:

  • When multi-vendor is enabled in the applied Business Admin Portal profile, the counter displays only total number of subscribers.
  • When multi-vendor is disabled in the applied Business Admin Portal profile, the counter displays a total for subscribers and users.

Click on a card to open the list view for the service or resource.
Quick Actions

Links to popular services and actions, as defined by your administrator. Examples:

  • View All Subscribers: opens a summary list view of all subscribers at the selected hierarchy.

    • Click in a row to open a subscriber’s dashboard, where you can view and edit the subscriber and their services. On the dashboard you can click the Plus icon (+) in a service card to add a new service.
    • Fields are pre-populated for some services, based on the selected Quick Add Group (QAG), and on other configuration templates chosen when adding the subscriber.

  • Add Subscriber: opens a page to add a new subscriber. Here you can:

    • Add a mobile number, phone name, and a line.

    • Choose a subscriber profile, which defines the services the subscriber can have.

      Note

      • The default subscriber profile (if available) can only be deleted by a system-level administrator.
      • Subscribers cannot be added if the selected subscriber profile has no services enabled.

    • Choose to send a welcome email, provided:

      • SMTP server is set up
      • The global setting Allow email to be sent to user after Quick Add Subscriber is enabled for the hierarchy (on the Email tab of the Global Settings).

      The welcome email is sent to the subscribers email address, using the configured “Quick Add Subscriber” HTML email template applicable to the hierarchy. See Email in the Core Feature Guide.

  • On the Services panel:

    • View services assigned to the subscriber via the profile.
    • By default, service names are auto-generated (based on username). To override the phone name and line details, clear the relevant checkboxes, and manually enter new details.
    • When editing a subscriber, New Services does not display already assigned services, or services where the necessary servers aren’t set up (for example, Unity Connection is required for voicemail).

  • Bulk Add Subscribers: opens the Bulk Add Subscriber page, where you can add a number of subscribers at once. For each user you must provide: user ID, first name, last name, email address, mobile number, and profile (to determine the services available during bulk add).

    The system automatically generates values for the following:

    • Phone name (generated format is: BAT<random number>) (Cisco)
    • Line (assigned as the next available and unused number, from the internal number inventory. Use next available line = True

  • Move Subscriber allows the customer admin (or higher) to move a subscriber:

    • From customer level to a site
    • From one site to a different site for the same customer.
    • From one site to another site, for example, on a different Unified CM cluster and CUCxn cluster

    See also: Move Subscriber.

  • Subscriber Profiles opens the Subscriber Profiles page, which displays a list of subscriber profiles, with details for name, description, location. See Subscriber Profiles in the Core Feature Guide.
User Details

  • Entitlement Profile: a drop-down for choosing an entitlement profile to associate with the subscriber.

    • Enable IM & Presence (Cisco)

      Gives a subscriber access to IM and Presence (provided the customer is configured for IM and Presence and the BusinessAdminUserDetailsFDP field display policy, which defines the fields available on the page, is configured to show the checkbox).

      Regardless of the setup of the BusinessAdminUserDetailsFDP field display policy, the previous_username and cucm_bkey fields don’t display since these are used only by the workflows.

    • IPCC Extension (Cisco)

      Displays all lines the subscriber has for IPCC extension, and may be enabled via the BusinessAdminUserDetailsFDP field display policy (when ipccExtension and ipccRoutePartition is enabled).

      For the drop-down to display however:

      • A CCX device must exist and be available for the hierarchy.
      • Contact Center service must be configured and available for the hierarchy.
      • The subscriber entitlement profile must allow support for Contact Center

      The IPCC Route Partition drop-down displays once you choose a line (Cisco).
Service cards A service card displays for each service assigned and available to subscriber, and provides access to MACD functions allowed by the Business Admin profile.

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