.. _new-bap-subscribers-dashboard:
.. rst-class:: chapter-with-expand
Subscribers
-------------
.. _19.1.1|VOSS-514:
.. _19.3.1|VOSS-577:
.. _19.3.4|EKB-6710:
.. _20.1.1|EKB-6710:
.. _19.3.3-Patch|EKB-5670:
.. _19.3.4|EKB-5670:
.. _19.3.4|VOSS-808|EKB-6533:
.. _19.3.4|VOSS-808|EKB-6531:
.. _19.3.4|VOSS-808|EKB-6178:
.. _19.3.4-PB4|EKB-9163:
.. _21.1|EKB-5670:
The **Subscribers** landing page in the Business Admin Portal provides an overview of
subscribers and services at the current hierarchy, as well as access to general subscriber
management functions, such as view all subscribers (lists), move or add subscribers,
bulk add subscriber, and access to subscriber profiles.
.. note::
* To access this page (default menu), click **Subscribers** in the left-side menu.
* In a Microsoft-only environment, a system administrator can configure the
Business Admin Portal to display only Microsoft-related subscribers and services. See
Business Admin Portal profiles in the Core Feature Guide.
The table describes functionality available from the Subscribers landing page:
=============== ====================================================================
Counters Cards displaying the total number of subscribers and/or users, and
services (e.g, phones, voicemails, etc.) at the hierarchy.
Note:
* When multi-vendor is *enabled* in the applied Business Admin
Portal profile, the counter displays only total number of subscribers.
* When multi-vendor is *disabled* in the applied Business Admin
Portal profile, the counter displays a total for subscribers and users.
Click on a card to open the list view for the service or resource.
=============== ====================================================================
=============== ====================================================================
Quick Actions Links to popular services and actions, as defined by your
administrator. Examples:
* **View All Subscribers**: opens a summary list view of all
subscribers at the selected hierarchy.
* Click in a row to open a subscriber's dashboard, where you
can view and edit the subscriber and their services. On the
dashboard you can click the Plus icon (+) in a service
card to add a new service.
* Fields are pre-populated for some services, based on the
selected Quick Add Group (QAG), and on other configuration
templates chosen when adding the subscriber.
* **Add Subscriber**: opens a page to add a new subscriber.
Here you can:
* Add a mobile number, phone name, and a line.
* Choose a subscriber profile, which defines the
services the subscriber can have.
.. note::
* The default subscriber profile (if available)
can only be deleted by a system-level administrator.
* Subscribers cannot be added if the selected subscriber profile
has no services enabled.
* Choose to send a welcome email, provided:
* SMTP server is set up
* The global setting **Allow email to be sent to user after
Quick Add Subscriber** is enabled for the hierarchy
(on the Email tab of the Global Settings).
The welcome email is sent to the subscribers email address,
using the configured "Quick Add Subscriber" HTML email
template applicable to the hierarchy. See Email in the
Core Feature Guide.
* On the **Services** panel:
* View services assigned to the subscriber via the profile.
* By default, service names are auto-generated (based on
username). To override the phone name and line details,
clear the relevant checkboxes, and manually enter new
details.
* When editing a subscriber, **New Services** does not
display already assigned services, or services where
the necessary servers aren't set up (for example,
Unity Connection is required for voicemail).
* **Bulk Add Subscribers**: opens the Bulk Add Subscriber page,
where you can add a number of subscribers at once. For each
user you must provide: user ID, first name, last name,
email address, mobile number, and profile (to determine
the services available during bulk add).
The system automatically generates values for the
following:
* Phone name (generated format is: ``BAT<random number>``) (Cisco)
* Line (assigned as the next available and unused
number, from the internal number inventory. Use next
available line = True
* **Move Subscriber** allows the customer admin (or higher)
to move a subscriber:
* From customer level to a site
* From one site to a different site for the same customer.
* From one site to another site, for example, on a different Unified CM cluster and
CUCxn cluster
See also: :ref:`move-subscriber`.
* **Subscriber Profiles** opens the Subscriber Profiles
page, which displays a list of subscriber profiles,
with details for name, description, location. See
Subscriber Profiles in the Core Feature Guide.
=============== ====================================================================
=============== ====================================================================
User Details * **Entitlement Profile**: a drop-down for choosing an
entitlement profile to associate with the subscriber.
* **Enable IM & Presence** (Cisco)
Gives a subscriber access to IM and Presence
(provided the customer is configured for IM and Presence
and the BusinessAdminUserDetailsFDP field display policy,
which defines the fields available on the page, is
configured to show the checkbox).
Regardless of the setup of the BusinessAdminUserDetailsFDP
field display policy, the ``previous_username`` and
``cucm_bkey fields`` don't display since these are
used only by the workflows.
* **IPCC Extension** (Cisco)
Displays all lines the subscriber has for IPCC extension, and
may be enabled via the BusinessAdminUserDetailsFDP field
display policy (when ``ipccExtension`` and
``ipccRoutePartition`` is enabled).
For the drop-down to display however:
* A CCX device must exist and be available for the
hierarchy.
* Contact Center service must be configured and
available for the hierarchy.
* The subscriber entitlement profile must allow support for
Contact Center
The **IPCC Route Partition** drop-down displays once
you choose a line (Cisco).
Service cards A service card displays for each service assigned and
available to subscriber, and provides access to MACD
functions allowed by the Business Admin profile.
=============== ====================================================================
.. rubric:: Related Topics
*
.. raw:: latex
View Subscribers in the Business Admin Guide
.. raw:: html
<a href="concepts-view-subscribers-bap.html">View Subscribers</a>
*
.. raw:: latex
Subscriber Profiles in the Business Admin Guide
.. raw:: html
<a href="concepts-config-BAP-subscriber-profiles.html">Subscriber Profiles</a>
*
.. raw:: latex
Multi-vendor Subscribers in the Core Feature Guide
.. raw:: html
<a href="../concepts-multi-vendor-subscribers.html">Multi-vendor Subscribers</a>