Webex App Auto Attendants#

Webex Auto Attendants are available and can be managed: added, removed, updated:

Available fields on the input forms in VOSS Automate align with available fields in Webex Control Hub.

Add:

Mandatory fields are shown on the form with an asterisk (*).
Only one of Phone Number and Extension is mandatory; for example, if Phone Number is selected, then Extension is no longer mandatory.
On the Business Hours Menu and After Hours Menu, the selected Greeting allows for various additional details to be added.
- Business Hours Menu is defined by a sepected Business Hours Schedule.
- At least one entry is required.
- For Key Configurations, options are also determined by the selected Action. The Announcement File offers enterprise wide or local Level options.

Update:

Call Forward Settings are available when editing Webex Auto Attendants. Options can be to enable Always or Selective forwarding.

Selective forwarding allows for a set of Rules to be added according to selected and configured criteria.