Avaya Asset and Probe Configuration#

  1. Go into the Arbitrator configuration screen.

  2. Select the asset explorer.

    ../../../_images/insights-avaya-integration-image12.png
  3. When setting up a new asset it is important to enter a good description in the description field. For example on the CM, it is important that the keys “CM” and “VIP” are both used as separate words. For every other system it is important to use the asset name in the description, e.g. AES, AEP, CMS, etc.

  1. Once you have added the assets, you will want to assign probes. This is done by selecting the asset you would like to add probes to by clicking on the wrench.

    ../../../_images/insights-avaya-integration-image5.png ../../../_images/insights-avaya-integration-image7.png
  2. Set the following probes to the corresponding Avaya assets:

System

Probes

Required Description

Communication Manager (CM) - VirtIP

Avaya CM daily (24h, creds)

Avaya CM SAT Logins (1m, creds)

Avaya Station Reg Reg1 a (5m, creds)

Avaya CM SATv7 (dep on Version) (1m, creds)

Avaya CM Vulnerabilities (24h, creds)

Avaya CM Ping (30s)

certCheck (24h)

Avaya CM SNMP (1m, creds)

Avaya CM Monitor Trunk Group (15m, creds)

CM VIP

Avaya Aura Messaging (AAM)

AAM System Resources (5m, creds)

Avaya Aura Messaging System Overview (5m, creds)

Avaya Aura Messaging Voice Channels (10m,web creds)

AAM Voicemail Portal Check (5m,web creds)

Avaya AAM Ping (30s)

certCheck (24h)

AAM

Avaya Experience Portal (AEP)

Avaya AEP Status (5m, creds)

POM System Resources (1m, creds)

Avaya AEP Status for Key Services (5m, creds)

Avaya AEP Service URL Check (1m)

Avaya AEP Ping (30s)

certCheck (24h)

AEP

Avaya Enablement Services (AES)

AES System Resources (1m, creds)

Avaya AES Service Info (5m, creds)

Avaya AES SNMP data (10m)

Avaya AES Service URL Check (1m)

Avaya AES Ping (15s)

certCheck (24h)

AES

Call Management System (CMS)

Avaya CMS (5m, creds)

Avaya CMS daily (24h, creds)

Avaya CMS Ping (30s)

certCheck (24h)

CMS

System

Probes

Required Description

Computer Telephony Integration (CTI)

Ping Monitor (30s)

certCheck (24h)

CTI

Dual Radio Module (DRM)

DRM wmi probes (5m)

DRM

Enterprise Survivable Servers (ESS)

ESS Probes (5m, creds)

ESS System Resources (1m, creds)

Avaya CM Ping (30s)

certCheck (24h)

ESS

Media Gateway (MG)

Avaya Gateway (20m)

Avaya Gateway Ping group1 (30s)

certCheck (24h)

-MG-

Session Manager (SM)

PING Monitor (5m)

SM System Resources (1m, creds)

SMdata (1m, creds)

certCheck (24h)

-SM-

System Manager (SMGR)

PING Monitor (5m)

SMGR data (1m, web creds)

Linux System Stats (1m, ssh creds)

certCheck (24h)

Avaya SMGR Web Scrape (5m,web creds)

-SMGR-

SQL servers

DRM Failure Probe CO (1m)

SQL

Tomcat

Avaya Tomcat (1m, creds)

certCheck (24h)

Tomcat

Virtual Hold (AES)

Same as AES

AES VH