Quick Subscriber (Webex App)#

This topic describes how to add a Webex App user via Webex App Quick Subscriber.

Note

You can find this page via (default menus), Cisco Webex App > Quick Subscriber (view/WebexTeamsSubscriberQas), or use the toolbar search to locate the page.

Related Topics

Add Cisco Webex App User via Quick Subscriber#

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

  1. In the Admin Portal, use the Action search to go to the Cisco Webex Quick Add Subscriber page.

    Note

    • Quick Subscriber for Webex App users is also accessible via the following multi vendor subscribers quick action, Quick Subscriber (Webex App). See Quick actions for multi vendor subscriber. In this case, the username is populated automatically. Alternatively, navigate to the page via (default menus) Cisco Webex App > Quick Subscriber.

    • Some fields are read-only on the form if you’re adding or updating a Webex Control Hub user.

  2. At Username, select the relevant username (existing user) from the drop-down, or fill out a username (new user). To choose an existing user above the current site level, select Include users at higher hierarchy, then select a username.

    Note

    In a non-directory synced scenario (non-LDAP customer), users with the administrator role are excluded from the Username drop-down.

  3. If you’re adding a new user, fill out their first name, last name, email address, and other user details.

    Note

    • For directory-synced Webex Control Hub - that is, where the associated Spark customer details have the Directory Synchronized Enabled checkbox is enabled:

      • You can’t add a new user

      • You can only add an existing user - select the user’s email address, then, for example, update the phone number or Quick Add Group

    • Display Name auto-populates as a read-only value when selecting an existing user’s email address that has a first name and last name; else, Display Name is optional and is not populated.

  4. Choose a phone number, or select Use next available line.

    Note

    • When choosing to have the system use the next available line, the system selects an available Webex number from the Webex Control Hub inventory, thus filtering by vendor (Webex Calling) for the Webex Calling user you’re adding.

    • A Webex Calling License is required for phone number type. The Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.

    • For LDAP-synced users, their updated phone number details are written back to the LDAP user.

    • If a number is flagged as reserved for the user you’re working with, you can choose from a list that includes this number and any other numbers belonging to the user. Numbers reserved for other users won’t be available for selection at this step. See Reserve Numbers for a User

  5. Mandatory. Select a Quick Add Group.

    Note

    • Available Quick Add Groups are filtered by vendor (see Quick Add Subscriber Groups Vendor Filtering) and restricted according to the Global Settings (General tab, Quick Add Group lookup level, see Global settings).

    • You can provide Cisco Webex settings via the Quick Add Group.

    • Cisco Quick Add Subscriber can be used for adding CUCM-based services, including Webex, where the user requires UCM calling or where UCM calling is not required (such as free calling or Webex calling services).

    • Choosing a Webex Calling group allows a user to be assigned a Webex Calling - Professional license, enabling management of their calling settings.

      In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is “Default Webex Teams User Calling Template”.

      If this Quick Add Group is available in a subscriber profile, then the Add Subscriber from Profile subscriber management option also allows management of calling settings.

    • A Default Webex App Wholesale for wholesale subscriber configuration template (default_webex_app_wholesale_template) has been added to Quick Add Groups and should be configured in accordance with the required wholesale packages, for example webex_calling. This template must be set for Webex Wholesale customers.

  6. If you have email configured you can choose to send a welcome email to the user you’re adding. Select Send welcome email.

  7. Save your changes.