Voice Mail Service#
Add Voicemail Service#
This procedure adds a voicemail service, associates the service with a Cisco Unity Connection (CUC) server, and integrates it with a Cisco Unified Communications Manager (CUCM) and/or Cisco Webex DI (Dedicated Instance).
Prerequisites
To associate the voice mail service with a CUCM, ensure you know the SIP trunking endpoint information between the voice mail server and the CUCM.
Ensure you have a CUC server configured.
Perform these steps:
Log in as provider or reseller administrator.
Set the hierarchy to the correct provider or reseller node.
Note
The voicemail service is always added above the customer level, so either at provider level or reseller level, and is associated to the customer.
Use the Action search to go to Voice Mail Service (or locate the page via, default menus, Apps Management > CUC > Voice Mail Service).
Click the Plus icon (+) to add a voice mail service.
On the New Record page, fill out details for the new voicemail service:
Field
Description
Voice Mail Service Name
The voicemail service name. Ensure there are no spaces in the name.
Cisco Unity Connection Cluster
Mandatory. The name of the CUC server for the voicemail service.
Note
The CUC server must have been added at the Provider level.
This is also where the voicemail server in a multi-tenant environment is categorized as Dedicated or Partitioned, which defines the elements available to the voicemail server, for example, whether another tenant should be created on the voicemail server.
Integrate with Cisco Unified CM
Defines whether to integrate the voicemail service with CUCM (CUCM will manage the voicemail service).
The default is False (unchecked).
When choosing Integrate with Cisco Unified CM, the Cisco Unified CM Cluster drop-down displays.
Cisco Unified CM Cluster
The CUCM cluster associated with the voicemail service.
This drop-down displays only if you’ve selected Integrate with Cisco Unified CM.
From this drop-down, select the CUCM to be paired with the CUC server.
Note
The CUCM must have been added and configured at the Provider level (via Apps Management > CUCM).
Integrate with Cisco Unified CM Webex DI
Defines whether to integrate a voicemail Webex Dedicated Instance with CUCM.
When choosing Integrate with Cisco Unified CM Webex DI, the rest of the fields on this form are hidden, and the the Voice Mail Trunk Address drop-down displays.
In a CUCM Webex DI environment, the routing rules in the Automate provisioning workflow uses the calling search space (CSS) for Webex DI to allow for adding multiple voicemail services for Webex DI.
Field
Description
Voice Mail Trunk Address
This drop-down displays only if you’ve selected the Integrate with Cisco Unified CM Webex DI checkbox.
The drop-down displays available existing entries on the selected CUCM cluster, which will be associated with the Route Group as a part of the Route List and Route Group provisioning.
Cisco Unity Connection Server Address
The hostname or IP address of the voicemail server.
This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.
This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).
Cisco Unity Connection Server Port
The voicemail server port number (1 to 65535).
Note
Do not use port 5061, which is reserved for secure SIP.
This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.
This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).
Cisco Unified CM Server Address
The hostname or IP address for the voicemail server to reach the CUCM.
This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.
This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).
Cisco Unified CM Server Port
The CUCM port number.
Note
Do not use port 5061, which is reserved for secure SIP.
Only one CUCM and one CUC can be specified here. To support redundancy and failover in a multinode configuration, the trunk information must be manually updated on the UC apps.
This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.
This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).
Field
Description
Voice Messaging Ports
Mandatory. Fill out the number of voice messaging ports to be created for the voicemail service and associated with the appropriate Port Group on CUC when the voicemail service is associated to a customer.
Valid values are 1 - 250. The default = 3.
Note
The number of voice messaging ports you add can’t bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the CUC license files.
If the license files don’t enable the total number of ports, you won’t be able to add the new ports.
This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.
This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).
Save your changes to add the new voicemail service.
Once a shared voicemail service is created, if you have enabled Integrate with Cisco Unified CM:
In CUCM, cluster-level SIP trunk and route group is provisioned for the shared voicemail service.
In CUC, cluster-level port group appears on the PhoneSystem for the shared voice mail service.
Next Steps
Delete Voice Mail Service#
Log in to the Automate Admin Portal as Provider administrator.
Use the Action search to go to Voice Mail Service (or find the page via the default menus, Apps Management > CUC > Voice Mail Service).
From the list of voicemail services, select the checkbox for the voicemail service you want to remove.
Click Delete, then click Yes to confirm.
Once the transaction completes, the voicemail service is removed from the list.