Unlock a Locked Out Administrator

If an administrator is locked out on account of a credential policy violation, an administrator at a hierarchy node above the locked out administrator can unlock the administrator’s account.

Procedure

1. Log in as provider, reseller, or customer admin, depending on the location of the locked out administrator.
2. Choose User Management > Admins.
3. Click the administrator whose account you want to unlock.
4. Click the Account Information tab.
5. Clear the Locked check box.
6. Click Save.