.. _unlock_a_locked_out_administrator:

Unlock a Locked Out Administrator
---------------------------------

If an administrator is locked out on account of a credential policy
violation, an administrator at a hierarchy node above the locked out
administrator can unlock the administrator's account.

Procedure
.........

1. Log in as provider, reseller, or customer admin, depending on the location of
   the locked out administrator.
2. Choose **User Management > Admins**.
3. Click the administrator whose account you want to unlock.
4. Click the **Account Information** tab.
5. Clear the **Locked** check box.
6. Click **Save**.