Unlock a Locked Out User

If a user is locked out on account of a credential policy violation, an administrator responsible for the user can unlock the user’s account.

Procedure

1. Log in as provider, reseller, or customer admin.
2. Choose User Management > Users.
3. Click the user whose account you want to unlock.
4. Click the Account Information tab.
5. Clear the Locked check box.
6. Click Save.