Example Fulfillment Procedures

The following is an example set of steps for onboarding customers and users. Customization and some optional configuration is not included in this example.

Note

Shared applications are configured at the Provider or Reseller level. Dedicated applications at the Customer level.

Before You Begin

Any UC Applications to be used for provisioning customer sites and users must be installed and ready.

For WebEx Cloud, the necessary licenses and accounts must be available for provisioning.

Procedure

1. Create a Provider.
2. Optionally, Create a Reseller
3. Create a Customer at the appropriate Provider or Reseller hierarchy level.
4. Set Up Cisco Unified Communications Manager Servers.
5. Optionally, configure WebEx and UC applications at the appropriate hierarchy level:
   1. Set Up Cisco WebEx.
   2. Set up Cisco Unity Connection.
   3. Set Up IM and Presence Service Servers.
6. Configure a Network Device List.
7. Create a Site.
8. Modify Site Defaults.
9. Configure Northbound Notification if desired as described under “Set Up Northbound Notification”.
10. Set up an LDAP Server.
11. Define a Filter.
12. Set up LDAP for User Synchronization.
13. Move Users.
14. Manual User Push to Cisco Unified CM.
15. Perform end-user Collaboration Service provisioning as described under Add Subscribers.