Manual User Push to Cisco Unified CM

You can manually push users to Cisco Unified Communications Manager (Unified CM) from hierarchy nodes between customer and site, inclusive.

Note

The following limitations exist when pushing users to Unified CM:

  • A user may be pushed to only one Cisco Unified Communications Manager.
  • Users with the SelfService role may be pushed only from a site.

For users that have been synchronized from LDAP, you can use Subscriber Management > Quick Add Subscriber to push the users to Unified CM, instead of this procedure.

Procedure

  1. Log in as provider, reseller, customer, or site administrator.
  2. Set the hierarchy path to the hierarchy node where the users are located.
  3. Choose User Management > Manage Users.
  4. Choose Add or update users to CUCM from the Action drop-down.
  5. From the Network Device List drop-down, choose a Network Device that contains the target Unified CM server.
  6. Click Users +, and from the drop-down choose the user to move, repeat until all users are selected. Alternatively, select the Move All Users check box.
  7. Click Save to move the selected users to Unified CM.
  8. Verify that the users are in Unified CM:
    1. Choose User Management > Provisioning Status.
    2. Verify that the users are assigned to the Unified CM server.
  9. Verify that users are available as subscribers. After the users are pushed to Unified CM, they appear as subscribers to be assigned phones, lines, and features.
    1. Choose Subscriber Management > Subscriber.
    2. Verify all the pushed users are listed.
    3. Click one of the users to display the Subscriber page.

What to Do Next

After users are pushed to Unified CM, you can manage them with subscriber templates.