Model: data/MeetingRoomBusinessHours

Management Actions dashboard

The Management Actions dashboard provides a consolidated view of configuration and operational actions. The dashboard is organized into three sections:

• General Room Management: For managing room settings that apply to all rooms, regardless of UC vendor, such as business hours and holidays, room size and usage categories, and room categorization policies.
• Microsoft Meeting Rooms: For managing Microsoft Teams Rooms (MTR), including tenant-level settings and configurations.
• Webex Meeting Rooms: For managing Webex room workspaces (places) and devices, including organization-level settings, workspace configurations, and device management.

Related topics

• Microsoft meeting rooms
  • Microsoft tenant setup
  • Microsoft users and licenses
  • (Room Mailbox) Microsoft Exchange
  • (Add New Teams User) Onboard user (Microsoft)
  • (Room Teams User) Manage users
• Webex meeting actions
  • (Workspaces / Quick Add Workspace) Webex Apps Workspaces
  • (Refresh Devices) Reset devices to baseline
  • (Workspace Device Configuration Profiles) Workspace Device Configuration Profiles
  • (Rebaseline Device Schedule Configuration) Configuration Templates
  • Create Webex App Service
  • Webex App Devices
  • Workspace Call Settings
  • Test Workspace Device Configuration Profiles

Estate Overview dashboard

The Estate Overview dashboard displays a high level summary of the entire meeting room estate.

• Total rooms, capacity, and devices: Counters with time-based totals for rooms, capacity, devices, rooms by usage (low, medium, high), rooms with issues, offline devices, and unknown devices
• A table listing buildings with rooms and the ability to drill-down into rooms by building
• Table format list of room details, such as location (including floor location in buildings), capacity, devices, health, and utilization
• Vendor and room type distribution: Charts for rooms by type and vendor
• Overall health trend charts showing meeting room health trends (healthy vs degraded rooms over time to spot patterns and improvement), and the ability to compare health over time

Device Fleet Status dashboard

The Device Fleet Status dashboard provides a device-centric view across the estate:

• Total devices
• Online vs offline status
• Vendor breakdown
• Health and compliance trends
• Identification of outdated software versions: Also includes latest supported versions and release details (Webex Room OS, Microsoft Windows, Microsoft Android), device firmware compliance status, trends over time, and the distribution of devices by installed software/firmware versions

Related topics

Dashboard: Meeting Rooms Device Fleet Status

Utilization & Usage dashboard

The Utilization & Usage dashboard provides a view of organization-wide usage insights, including:

• Total meeting hours, number of meetings, and participant counts
• Average meeting hours, no show rate
• Room listing showing room types, sizes, number of rooms per vendor, number of meeting hours by day of the week
• Average meeting duration
• Trends for room meeting hours and capacity
• Meeting room utilization and health

Quality Overview dashboard

The Quality Overview dashboard provides CDR-based quality analytics over time:

• Audio, video, and screen share quality ratings
• Overall quality score and quality split by vendor
• Day by day trend analysis (quality over time, KPI details, hotspot rooms)
• Identification of recurring quality patterns (quality KPIs, poor meeting rate, average quality score, media failures, packet loss incidents)

Room Overview dashboard

The Room Overview dashboard displays a list of meeting rooms, each with details such as email and phone number, SIP address, vendor, calendar type, calling plan type, site, building, floor label, floor number, latitude and longitude, capacity, and size category details.

You can select a meeting room in the list to view further details for that meeting room. The detail view displays counters and charts for devices, calls and meetings, room health, health trends, and quality trends.

On the Room Overview dashboard you can search and filter all meeting rooms, then drill down into individual room details.

For each room, you can view:

• Room capacity
• Devices and peripherals
• Call and meeting counts
• Quality metrics
• Poor meeting rate
• No show rate

Room level analytics include:

• Usage vs. bookings: Time booked compared with actual usage
• Quality trends: Audio and video quality over time
• Occupancy trends: Percentage of room capacity used
• Booking analysis: Booked vs used, booked no shows, and ad hoc usage
• Occupancy metrics: Number of people detected in the room

Metrics are collected and refreshed hourly.

Room Device Overview dashboard

On the Room Device Overview dashboard you can drill into individual devices within a room to view:

• Device lifecycle status
• Health scores
• Software and firmware versions
• Software currency and compliance
• Meeting counts per device

The Room Device Overview dashboard displays a list of meeting room devices, each with details such as room and display name, vendor, product, model, role, connection status, software version, a flag to indicate firmware version compliance, health band (e.g., fair, poor), and last seen.

Select a room device in the list to view further details for that device. The detail view displays a dial showing the status of device health and software age, plus an overview summary of the device details.

Related topics

Dashboard: Meeting Rooms Device Overview

View / update device firmware versions

The Meeting Rooms Management feature supports the ability to view reports on collaboration device firmware versions and to update outdated firmware versions for Windows, Android, and Webex RoomOS devices directly from within the Meeting Rooms management list views and dashboards. You will be able to:

• View an inventory of meeting rooms/devices showing current firmware versions to compare existing device versions against the latest versions, and highlighting non-compliant versions
• Fetch the latest versions for specific device types

Prerequisites

• Enable the Meeting Rooms Management solution at sys.hcs (system-level hierarchy) in Global Settings
• Configure a schedule to run daily at the sys.hcs (system-level hierarchy) to retrieve firmware version details via the VOSS platform API directly from the relevant UC vendor's published firmware version release details
• Configure a global connection for the device firmware API

Related topics

Dashboard: Meeting Rooms Device Fleet Status

Dashboard: Meeting Rooms Device Overview

Manage business hours for meeting rooms

This procedure configures Meeting Room business hours.

1. Ensure Meeting Rooms is enabled in Global Settings.

2. Go to Business Hours. The list view displays existing configurations for meeting room business hours.

3. Click the toolbar Plus icon (+) to add a new business hours configuration for meeting rooms.

4. On the Business Hours new record page, configure the following:

   • Business Hours ID: Fill out a unique identifier (surrogate key).

   • Customer ID: (Mandatory). Fill out a tenant/customer unique identifier (UUID).

   • Country Code: Fill out the country code. (ISO-3166 alpha-2; null = global default.)

   • Region ID: Fill out optional region scope UUID.

   • Site ID: Fill out optional site scope UUID.

   • Title: Fill out a display name for this instance, for example, "Standard 8-6".

   • Description. Optional description for this instance.

   • Days of Week: Select relevant days of the week (0=Sun, 6=Sat).

   • Start Local Time: (Mandatory). Fill out the local start time. Format should be HH:mm[:ss].

   • End Local Time: (Mandatory). Fill out local end time. Format should be HH:mm[:ss]. End local time may be earlier than start local time to represent overnight span.

     Note

     Times are local to the site's time zone (from data_basesitedat.time_zone). If no record is applied, it is considered 24x7.

   • Effective Start Date / Effective End Date: Fill out the first day in effect and the last day in effect.

   • Is Active: Define whether this instance of business hours is currently active.

   • Priority: Priority value. Default is 100. A lower priority value is preferred when multiple instances match.

   • Created At: The UTC date-time the record was created.

   • Updated At: The UTC date-time the record was updated.

5. Click Save.