[Index]
Model ref.: device/spark/CXTeam
The full URL would include the host-proxy name: https://[host-proxy].
Variables are enclosed in square brackets.
{
"$schema": "http://json-schema.org/draft-03/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"title": "ID",
"description": "ID of this Team",
"readonly": true
},
"active": {
"type": "boolean",
"title": "Active",
"description": "Indicates whether the Team is active or not active"
},
"name": {
"type": "string",
"title": "Name",
"description": "Name for the Team"
},
"description": {
"type": "string",
"title": "Description"
},
"organizationId": {
"type": "string",
"title": "Organization ID",
"description": "ID of the contact center organization. It is required to define for the following operations"
},
"capacity": {
"type": "integer",
"title": "capacity",
"description": "Maximum number of simultaneous contacts that this team can handle. This setting is applicable only for capacity-based teams"
},
"dialedNumber": {
"type": "string",
"title": "Dialed Number",
"description": "Dial number where the system distributes the calls for this team. This setting is applicable only for capacity-based teams"
},
"siteId": {
"type": "string",
"title": "Site ID",
"format": "uri",
"target_attr": "name",
"target": "/api/device/spark/CXSite/choices/?field=name&format=json&hierarchy=[hierarchy]&auth_token=[authtoken],
"convert_to_primary_key": true,
"description": "Identifier for a site which is a physical contact center location under the control of your enterprise. Once specified, siteId should not be modified",
"target_model_type": "device/spark/CXSite",
"choices": []
},
"siteName": {
"type": "string",
"title": "Site Name",
"format": "uri",
"target_attr": "name",
"target": "/api/device/spark/CXSite/choices/?field=name&format=json&hierarchy=[hierarchy]&auth_token=[authtoken],
"convert_to_primary_key": false,
"target_model_type": "device/spark/CXSite",
"choices": []
},
"teamStatus": {
"type": "string",
"title": "Team Status",
"description": "Status indicating whether the team is available to handle customer contacts",
"choices": [
{
"title": "IN_SERVICE",
"value": "IN_SERVICE"
},
{
"title": "NOT_AVAILABLE",
"value": "NOT_AVAILABLE"
}
]
},
"teamType": {
"type": "string",
"title": "Team Type",
"description": "Team type can be the following: AGENT: You assign a specific number of agents to the team. CAPACITY: You do not assign any specific number of agents to the team. You use capacity-based teams for voice mailboxes or agent groups that are not managed by the Webex Contact Center system. Once created, teamType cannot be modified",
"choices": [
{
"title": "AGENT",
"value": "AGENT"
},
{
"title": "CAPACITY",
"value": "CAPACITY"
}
]
},
"createdTime": {
"type": "string",
"title": "Created Time",
"readonly": true,
"description": "Creation time of this resource"
},
"lastUpdatedTime": {
"type": "string",
"readonly": true,
"title": "Last Updated Time",
"description": "Time when this resource was last updated"
},
"version": {
"type": "integer",
"title": "Version",
"description": "The version number (revision count) for this resource"
}
},
"schema_version": "1.0.0"
}
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get the GUI Add form. | GET | /api/device/spark/CXTeam/add/ |
|
The GUI Add form of device/spark/CXTeam as JSON |
The API call to the /add/ URL can only be made from a hierarchy that allows the model type to be added. The actions in the response shows the url for the POST API call to create an instance.
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Create | POST | /api/device/spark/CXTeam | hierarchy=[hierarchy] |
|
tool/Transaction/[trans pkid]to inspect the created resource and its instance pkid.
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Bulk delete [pkid1],[pkid2]... | DELETE | /api/device/spark/CXTeam/ | hierarchy=[hierarchy] | {"hrefs":["/api/device/spark/CXTeam/[pkid1]", "/api/device/spark/CXTeam/[pkid2]", ...]} |
GET http://[host-proxy]/api/device/spark/CXTeam/?hierarchy=[hierarchy]&format=json
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Bulk Modify | GET | /api/device/spark/CXTeam/bulk_update/?schema=&schema_rules=true |
|
|
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Bulk Modify | POST | /api/device/spark/CXTeam/bulk_update/ |
|
For example: {"data":{"name":"value"}, "meta":{}, "request_meta":{ "hrefs":["/api/v0/device/spark/CXTeam/[pkid1]", "/api/v0/device/spark/CXTeam/[pkid2]",...]}} |
GET http://[host-proxy]/api/device/spark/CXTeam/?hierarchy=[hierarchy]&format=json
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Move the instance with [pkid] to [target_hierarchy] | POST | /api/tool/DataMove/?model_type=device/spark/CXTeam |
|
{"hrefs": ["/api/device/spark/CXTeam/[pkid]"]} |
| Bulk Move | POST | /api/tool/DataMove/?model_type=device/spark/CXTeam |
|
{"hrefs": ["/api/device/spark/CXTeam/[pkid1]", "/api/device/spark/CXTeam/[pkid2]",...]} |
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Get a selected [export_format] of the schema and instances [pkid1], [pkid2],... of device/spark/CXTeam; optionally with tag_version at [version] and Configuration Template as [configtemplate]. | POST | /api/device/spark/CXTeam/export/ |
|
{ "hrefs":["/api/device/spark/CXTeam/[pkid1]", "/api/device/spark/CXTeam/[pkid2]",...]}} |
For export_format=json, the response is a time stamped zip file of data in JSON as in the system database. Item properties such as strings that are empty or Boolean values that are not set, are not included. The filename in the response is of the format as the example:
Content-Disposition: attachment; filename=export_2013-05-17_14:20:19.186444.json.zip
Content-Language:en
Content-Type:application/x-zip
For export_format=raw_xlsx, the response is a MS Excel spreadsheet with columns corresponding to the JSON format export and a response filename format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=xlsx, the response is a MS Excel spreadsheet, arranged by any Field Display Policies that apply. The columns correspond with those of a Bulk Load Template export sheet. The response filename format is:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_formatted_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
The XLSX format can be used to bulk load instances of device/spark/CXTeam and the JSON format can be used to import instances of device/spark/CXTeam.
GET http://[host-proxy]/api/device/spark/CXTeam/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get a compressed format of the Bulk Load spreadsheet template for device/spark/CXTeam | POST | /api/device/spark/CXTeam/export_bulkload_template/ |
|
The response is an attachment of the format: filetype_bulkloadsheet.xlsx.gz |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Tag | PATCH | /api/device/spark/CXTeam/+tag/ |
|
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Tag Version | PATCH | /api/device/spark/CXTeam/+tag_version/ |
|
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Configuration Template | GET | /api/device/spark/CXTeam/configuration_template/ | hierarchy=[hierarchy] |
|
POST http://[host-proxy]/api/data/ConfigurationTemplate/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Field Display Policy | GET | /api/device/spark/CXTeam/field_display_policy/ | hierarchy=[hierarchy] |
|
POST http://[host-proxy]/api/data/FieldDisplayPolicy/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Migration Template | GET | /api/device/spark/CXTeam/migration/ |
|
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| List | GET | /api/device/spark/CXTeam/ |
|
The device/spark/CXTeam schema and all instances as JSON. |
(The list will return 0 to 3 device/spark/CXTeam instances)
{
"pagination": {
"skip": 0,
"limit": 3,
"maximum_limit": 2000,
"total": 0,
"total_limit": null,
"order_by": "name",
"direction": "asc",
"current": "/api/device/spark/CXTeam/?skip=0&limit=3&order_by=name&direction=asc&traversal=down"
},
"operations": [
"list"
],
"meta": {
"model_type": "device/spark/CXTeam",
"summary_attrs": [
{
"name": "name",
"title": "Name"
},
{
"name": "active",
"title": "Active"
},
{
"name": "capacity",
"title": "capacity"
},
{
"name": "dialedNumber",
"title": "Dialed Number"
},
{
"name": "siteId",
"title": "Site ID"
},
{
"name": "teamStatus",
"title": "Team Status"
},
{
"name": "teamType",
"title": "Team Type"
},
{
"name": "hierarchy_friendly_name",
"title": "Located At",
"allow_filtering": true
}
],
"tagged_versions": [],
"tags": [],
"title": "",
"business_key": {},
"api_version": "21.2",
"cached": true,
"references": {
"children": [],
"parent": [
{
"href": "/api/data/HierarchyNode/6t0ggef2c0deab00hb595101",
"pkid": "6t0ggef2c0deab00hb595101"
}
],
"device": [
{
"href": "",
"pkid": ""
}
],
"foreign_key": []
},
"model_specific_actions": [
"list",
"get",
"add",
"update",
"remove",
"move",
"clone",
"export",
"export_bulkload_template",
"bulk_update_form",
"configuration_template",
"field_display_policy",
"help",
"migration",
"transform",
"tag",
"tag_version"
],
"schema_version": "1.0.0",
"actions": [
{
"add": {
"method": "GET",
"class": "add",
"href": "/api/device/spark/CXTeam/add/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Add"
}
},
{
"remove": {
"method": "DELETE",
"class": "delete",
"href": "/api/device/spark/CXTeam/?hierarchy=[hierarchy]",
"support_async": true,
"title": "Delete"
}
},
{
"bulk_update_form": {
"method": "GET",
"class": "update",
"href": "/api/device/spark/CXTeam/bulk_update/?hierarchy=[hierarchy]&schema=&schema_rules=true",
"support_async": false,
"title": "Bulk Modify"
}
},
{
"move": {
"method": "POST",
"class": "move",
"href": "/api/tool/DataMove/?hierarchy=[hierarchy]&model_type=device/spark/CXTeam",
"support_async": true,
"title": "Move",
"view": "/api/tool/DataMove/?auth_token=[authtoken]
}
},
{
"export": {
"method": "POST",
"class": "export",
"href": "/api/device/spark/CXTeam/export/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Export",
"view": "/api/view/ExportData/add/?auth_token=[authtoken],
"submit": "payload"
}
},
{
"export_bulkload_template": {
"method": "POST",
"class": "bulkload_template",
"href": "/api/device/spark/CXTeam/export_bulkload_template/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Export Bulk Load Template"
}
},
{
"tag": {
"method": "PATCH",
"class": "tag",
"href": "/api/device/spark/CXTeam/+tag/?hierarchy=[hierarchy]",
"support_async": true,
"title": "Tag",
"view": "/api/view/TagNameForm/add/?auth_token=[authtoken]
}
},
{
"tag_version": {
"method": "PATCH",
"class": "tag_version",
"href": "/api/device/spark/CXTeam/+tag_version/?hierarchy=[hierarchy]",
"support_async": true,
"title": "Tag Version",
"view": "/api/view/TagVersionForm/add/?auth_token=[authtoken]
}
},
{
"configuration_template": {
"method": "GET",
"class": "config",
"href": "/api/device/spark/CXTeam/configuration_template/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Configuration Template"
}
},
{
"field_display_policy": {
"method": "GET",
"class": "display_policy",
"href": "/api/device/spark/CXTeam/field_display_policy/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Field Display Policy"
}
},
{
"migration": {
"method": "GET",
"class": "migration",
"href": "/api/device/spark/CXTeam/migration/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Migration Template"
}
},
{
"list": {
"method": "GET",
"class": "list",
"href": "/api/device/spark/CXTeam/?hierarchy=[hierarchy]",
"support_async": false,
"title": "List"
}
},
{
"help": {
"method": "GET",
"class": "help",
"href": "/api/device/spark/CXTeam/help?hierarchy=[hierarchy]",
"support_async": false,
"title": "Help"
}
},
{
"purge": {
"method": "POST",
"class": "purge",
"href": "/api/device/spark/CXTeam/purge/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Purge"
}
},
{
"transform": {
"method": "GET",
"class": "transform",
"href": "/api/device/spark/CXTeam/transform/?hierarchy=[hierarchy]",
"support_async": false,
"title": "Transform Template"
}
}
]
},
"resources": []
}
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get the on-line Help for device/spark/CXTeam. | GET | /api/device/spark/CXTeam/help | hierarchy=[hierarchy] | On-line help of Model ref.: device/spark/CXTeam as HTML |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Purge | POST | /api/device/spark/CXTeam/purge/ |
|
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Transform Template | GET | /api/device/spark/CXTeam/transform/ |
|
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Modify | PUT | /api/device/spark/CXTeam/[pkid] | hierarchy=[hierarchy] | (For payload specification) |
For Bulk modification, refer to the Bulk Modify section.
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Delete | DELETE | /api/device/spark/CXTeam/[pkid] | hierarchy=[hierarchy] |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Clone instance with [pkid]. The schema rules are applied. | GET | /api/device/spark/CXTeam/[pkid]/clone/?schema=&schema_rules=true |
|
A JSON payload with:
|
GET http://[host-proxy]/api/device/spark/CXTeam/?hierarchy=[hierarchy]&format=json
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Move | POST | /api/tool/DataMove/[pkid]/?model_type=device/spark/CXTeam | hierarchy=[hierarchy] | If payload required: |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get a selected [export_format] of the schema and a single instance with [pkid] of device/spark/CXTeam; optionally with tag_version at [version] and Configuration Template as [configtemplate]. | GET | /api/device/spark/CXTeam/[pkid]/export |
|
The response is an attachment. Refer to the list below. |
For export_format=raw_xlsx, the response is a "raw" MS Excel spreadsheet with columns corresponding to the JSON format export and a response format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=xlsx, the response is a MS Excel spreadsheet, formatted to show all columns and a response format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_formatted_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=json, the response is a time stamped zip file of data in JSON and a response format:
Content-Disposition: attachment; filename=export_2013-05-17_14:20:19.186444.json.zip
Content-Language:en
Content-Type:application/x-zip
The XLSX format can be used to bulk load instances of device/spark/CXTeam and the JSON format can be used to import instances of device/spark/CXTeam.
For Bulk Export, refer to the Bulk Export section.
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Tag | PATCH | /api/device/spark/CXTeam/[pkid]/+tag | hierarchy=[hierarchy] | If payload required: |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get | GET | /api/device/spark/CXTeam/[pkid] | hierarchy=[hierarchy] | The device/spark/CXTeam instance with [pkid]. |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Help | GET | /api/device/spark/CXTeam/[pkid]/help | hierarchy=[hierarchy] | The on-line Help for device/spark/CXTeam. |
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Purge | POST | /api/device/spark/CXTeam/[pkid]/purge | hierarchy=[hierarchy] | If payload required: |