[Index]

Model: view/HybridMultiVendorVIEW

Hybrid Cisco-Microsoft Management

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Overview

Use the Hybrid Subscriber Management: Cisco-Microsoft menu to provision and manage subscribers with Cisco and Microsoft devices and services.

Related Topics

• Subscriber Profiles
• Multi-Vendor Service Definitions
• Global Settings

the Number Inventory Updates for Hybrid Support topic under Number Management

Provisioning Workflow

To access the flowcharts, view the topic via the release documentation at: https://documentation.voss-solutions.com/automate.html

Prerequisites

• The Global Setting Enable Cisco / Microsoft Hybrid is enabled, so that the Hybrid Cisco-Microsoft Management menu is available. See: Enabled Services at Global Settings.
• To add new hybrid users, sync in the MS Teams users at the customer level. For the management of Microsoft users, see: Microsoft Quick Start.

Workflow steps

1. Log in to the Admin Portal as a provider admin, at the customer level.

2. Go to (default menu) Hybrid Cisco-Microsoft Management > Hybrid Subscriber Management: Cisco-Microsoft

3. Choose the relevant site.

4. On the Hybrid Subscriber Management: Cisco-Microsoft page:

   • In the Username field, select the user. MS Teams users should be synced in.

     The user's CUCM User Identity / AD UserPrincipalName should match MS Teams UserPrincipalName

   • To include users higher in the hierarchy in the Username drop-down, select Include users at higher hierarchy.

5. When managing a user who already has Cisco or Microsoft services, these services will be displayed in the list of fields on the Existing Services - User Status & Existing Services form.

6. Select the required hybrid Service Type from the drop-down list.

   The Entitlement Profile and Quick Add Group are hidden as these are associated with the service type.

7. The Directory Number drop-down list is available to select a number after selecting a service type.

   Note

   If the "Cisco-MS-Hybrid" service type is selected, the choice of Directory Number (Internal or E164) will determine the provisioning.

   For details on all the service types, see: Multi-Vendor Service Definitions.

Hybrid Service Definitions

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A hybrid service refers to a particular multi-vendor configuration in VOSS Automate and is characterized by a collection of settings, templates and workflows that apply to the management of a user to whom it is assigned.

This collection then determines a particular set of vendor services, entitlement profiles, dial plan additions for the user as well as workflows to run during user management.

When selecting the Hybrid option in a Subscriber Profile, a Hybrid Service can be selected and associated with the profile. This service in the profile is associated with a service definition.

Hybrid user management allows for devices and services to be added to or removed from a subscriber in accordance with the current and newly selected hybrid service for a user. The workflows in the current hybrid service run to remove elements prior to the execution of workflows in the new hybrid service to add elements.

For example:

• If a subscriber has service type MS-Only-Hybrid and is subsequently updated to have no Microsoft service type, the subscriber is updated to service type No-Hybrid-Service and associated entitlement profile.
• If a subscriber has service type Cisco-MS-Hybrid and is subsequently updated to service type Cisco-Only, MS Teams devices are removed from the subscriber, preferred voicemail is updated to be "Cisco" instead of "MS-Teams" and all multi-vendor entitlement profiles are updated accordingly.

The following hybrid services are defined, with default attributes indicated:

• Cisco-MS-Hybrid

  User has both Cisco Devices and a Teams Device with an associated E164 number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls.

  • Quick Add Group: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams
  • Class of Service and Entitlement Profile: by default empty. Select a Class of Service to apply to MS Teams users and their calling rights.

  The service type offers automatic configuration of services according to the selected Directory Number in the Admin GUI: disabling Use next available line and then the selected Line. This is carried out by a workflow selecting the appropriate dialplan template addition.

  Important

  VOSS Automate provides standard template additions to the standard Cisco HCS dialplan. Contact VOSS if you wish to use alternative dial plan additions.

  • Both Cisco Devices and a MS Teams Device have an associated E164 number.

    The E164 Number is shared across all devices, for example:

    • INI entry = 3334567, mapped to E164 = +15553334567.
    • The number +15553334567 is set up in Microsoft as the line.

    Calls from colleagues with Cisco phones to the user's Cisco phone will simultaneously dial this phone and the MS Teams client. A SNR profile is used on the Cisco User to fork calls to the Teams Client.

  • Internal number selected

    User has both Cisco Devices and a MS Teams Device with no associated E164 number. An E164 number is generated by adding a prefix (+88800) to the internal number for setup in Microsoft, for example:

    • INI = 3334567
    • The number +1888003334567 is generated for use in MS Teams for that user.

    The MS Teams user can dial:

    • internal MS Teams users
    • internal Cisco users
    • external PSTN number (off-net via CUCM)

• Cisco-No-Services

  All Cisco and Teams devices, multi-vendor subscriber services will be removed from the user.

  • Quick Add Group: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams
  • Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.

• Cisco-Only_MV_SD

  User has only Cisco devices with an associated E164 Number. Multi-vendor, MS Teams services removed if present.

  • Quick Add Group: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams
  • Class of Service and Entitlement Profile: by default empty

• MS-Only-Entvoice_MV_SD

  User has only a MS Teams Device and selected Directory Number. MS Teams Dialplan.

  • Quick Add Group: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams
  • Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.

• MS-Only-Hybrid_MV_SD

  User has only a MS Teams Device and selected Directory Number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls. Cisco subscriber services are removed if present.

  • Quick Add Group: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams
  • Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.

• MS-Only-No-Entvoice_MV_SD

  User has only a MS Teams Device and no Directory Number. No MS Teams Dialplan.

  • Quick Add Group: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams
  • Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.

• No-Hybrid-Service_MV_SD

  User has no Cisco or MS Teams Devices.

  • Quick Add Group: "VOSS-QAG_ExecUser - 88XX SIP"
  • Class of Service and Entitlement Profile: by default empty

Related Topics

• Cisco-Microsoft Hybrid Subscribers
• Subscriber Profiles

the Cisco - Microsoft Hybrid Number Inventory topic under Number Management

Multi Vendor Quick Add Subscriber provides a single page where you can:

• Add or Remove Microsoft Direct Routing for a User
• Assign a Microsoft Licence that allows Enterprise Voice to be Enabled
• Change the Directory Number and Associated E164 for the users Teams Client
• Change the Users Service Type
• Update the Users Entitlement Profile
• Update the Class of Service for the Users Teams Client

User Provisioning

1. Select a User from the username dropdown. This will show a list of users that have already been synced to VOSS Automate via LDAP. This could either be via Top Down or Bottom up syncing. For provisioning to be successful the device.cucm.UserIdentity field should match the UPN of the user in O365(MsolUser). If the user already has cisco services these will be displayed in the "User Status & Existing Services" section
2. A Directory Number can be selected. If Cisco services exists the users 1st line will be displayed.
3. The required Service Type should be selected. For more information see the Service Type descriptions.
4. If displayed the Entitlement Profile can be changed. If the Entitlement Profile is configured in the Service Type this field will be hidden.
5. A Quick Add Group can be selected to configure settings on the Teams user based on data.LyncQuickAddGroups-Teams. Otherwise Values will use the Microsoft Site Defaults

Service Types

• Cisco-Only-E164 - User has only Cisco Devices with an associated E164 Number. Teams user is not Enabled for Enterprise Voice. There is no routing between Cisco and Teams for this User.
• Cisco-MS-E164 - User has both Cisco Devices and a Teams Device with an associated E164 number. A SNR profile is used on the Cisco User to fork calls to the Teams Client. E164 Number can be shared across all devices.
• MS-Only-E164 - User has only a Teams Device with an associated E164 Number. All Cisco Devices and Services will be deleted.
• CiscoSubscriber-No-Services-E164 - All Cisco and Teams devices will be removed from the user.
• Cisco-Only-IntExtn - User has only Cisco Devices with no associated E164. Teams user is not Enabled for Enterprise Voice. There is no routing between Cisco and Teams for this User.
• Cisco-MS-IntExtn - User has both Cisco Devices and a Teams Device with no associated E164. A SNR profile is used on the Cisco User to fork calls to the Teams Client. A dummy E164 number (+888SLC+EXT) is generated to allow cross platform routing.
• MS-Only-IntExtn - User has only a Teams Device with no associated E164. All Cisco Devices and Services will be deleted.A dummy E164 number (+888SLC+EXT) is generated to allow cross platform routing.
• CiscoSubscriber-No-Services-IntExtn - All Cisco and Teams devices will be removed from the user.

Teams Licences

The MVS_QaS Workflow will check that the O365 user has an assigned license that has Entprise Voice capabalities. If a valid license is not found the workflow will fail. Alternatively it's possible for VOSS Automate to assign a valid license to the User. After assigning the license it may take some time for the change to appear on the Tenant, this is due to propogation delay in the Microsoft Cloud. The user will be marked as "Microsoft Update Pending", VOSS Automate will periodically check for this user in the Teams Tenant, once the User has appeared VOSS Automate will complete the configuration steps

Model Details: view/HybridMultiVendorVIEW