[Index]

Model: relation/SparkUser

Webex Teams

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

Webex Teams is a Cloud-Based Business Collaboration Service, which allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Webex Teams combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

Webex Teams main functionality includes:

• Messaging. Business messaging allows users to prepare, share, and repeat content. It facilitates one-on-one or team messaging facilities in virtual rooms.
• Meeting. Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting.
• Call. The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Webex Teams to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Webex Teams Feature Reference

• Webex Teams Services:
  • Spark Feature Workflow
  • Create Webex Teams Service
• Webex Teams Users:
  • Provision the Spark Service
  • Add Spark User
  • Delete Webex Teams User
  • Webex Teams User CSV files
  • Bulk Update Webex Teams Users
  • Webex Teams Licenses
  • Add Subscribers (Webex Teams tab)
• Webex Teams Workspaces:
  • Webex Teams Workspaces
  • Manual Steps

Cisco Webex App Users

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Overview

You can add Webex App users into Automate in various ways:

• Add Webex App user via (default menus) Cisco Webex App > Users. See Add Webex App User

• Add Webex App user via Webex Teams Quick Subscriber. See Webex Teams Quick Add Subscriber

• Add Webex App user via (default menus) Subscriber Management > Subscribers. See Add a Subscriber

• Add Webex App user via flow through provisioning. See Sync Webex App Users with Flow-through Provisioning

• Add Webex App user via (default menus) Subscriber Management > Quick Add Subscriber (QAS)

  Note

  In this case, choose a Webex Teams User Template from the drop-down, or use the default user template (which is referenced in the Quick Add Subscriber Groups* associated with the user).

  If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.

Related Topics

• Provision Cisco Webex for an existing user (see Provision Webex App)
• Webex Teams Quick Add Subscriber

View Cisco Webex App User

To view a Cisco Webex App user:

1. Open the Webex App user's settings. Two options:

   • View the list of users on the Users page (relation/User). Select the relevant Webex Teams user to open their user management page. Here you can click the link (in the Services fieldset) to go to their Webex App user settings (relation/SparkUser).
   • View the list of Webex App users on the Cisco Webex App Users page (relation/SparkUser), then click on the relevant user to view their Webex App user settings.

2. On the Webex App user's detail page, view their account details and calling type, and their roles and addresses.

   If the user is associated with a phone (device) you can click the link adjacent to the device to go to relation/WebexDevice to view and manage the device settings.

Add Cisco Webex App User via Cisco Webex App Menu

This procedure adds a new Cisco Webex user via the default Cisco Webex App menu in VOSS Automate.

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.

2. Go to (default menus) Cisco Webex App > Users.

3. View existing Cisco Webex App users (synced, or added in VOSS Automate).

4. Click Add.

5. Choose the hierarchy where you want to add the Cisco Webex user.

6. Fill out fields on the Account Details & Calling Settings tab/panel:

   • (Mandatory). Select an email address. This value is used to match users when they're moved during an overbuild.

   • Fill out a first name and last name.

   • (Mandatory) At Display Name, fill out a display name for this user, typically, name and surname.

   • At Manager ID, select the manager's email address.

   • Location - the location selected from those specified on the Webex Control Hub - as synced in.

   • Calling Behavior - options are auto-populated, and display as one of the following:

     • Calling in Webex App

     • Calling in Webex App (CUCM)

       Note

       Fields for device creation (Iphone, Android, CSF, Tablet) are displayed and checked by default.

     • Cisco Jabber App

     • Third Party App

   • Phone Numbers: The fields: Type (e.g. "Work") and Number are available for each entry.

   • Extension: Webex Calling extension is available if a user has a Webex Calling license.

   • Assigned Licenses: selected from licenses available on the Cisco Webex service as synced in from the Webex Control Hub.

     • Depending on a user's license, services such as Collaboration, Conferencing are available.

     • If Webex calling is enabled and a user is assigned a Webex Calling - Professional license, a Calling Settings panel on the form allows for the user management of Calling Settings (such as Barge In, Caller ID, Call Forward, Call Recording, Call Waiting, Intercept).

       Note

       If a user has Calling Settings available, these need to be removed and to be re-provisioned if it is necessary to move the subscriber to another site. For details, see Move Users.

7. On the Roles tab/panel, select relevant roles:

   No administrator privileges	Default
   Full administrator privileges	Access to all portal features, including: Assign roles Company policy and templates Device management Licenses and upgrades
   Read-only administrator privileges	Read-only access to content available to a full privilege admin
   Support administrator privileges	Access to user information and support logs
   User and Device Administrator	.
   Device Administrator	.

8. Click Save to add the Cisco Webex App user.

   Note

   You can view the details for the Cisco Webex App user you added in the summary list view, which also displays:

   • On-Prem UCM Calling Service (True/False) - Defines whether calling services are on-premise or cloud. The On-Prem UCM Calling license is removed if the Cisco Webex Calling (with CUCM) is removed from the user.
   • Calling Behavior (determines license use) - options are:
     • Calling in Webex App - Allows calling via the Webex app using native Webex calling
     • Calling in Webex App (Unified CM) - Allows calling via the Webex app using a registration to CUCM
     • Cisco Jabber App - Allows calling using a Cisco Jabber client registered to CUCM
     • Third Party App - Allows calling using a third party app registered to CUCM
   • Use Organization's Domain (True/False) - When enabled, the Cisco Webex organization domain is used for calling in Cisco Webex (Unified CM)
   • UC Manager Profile - May be used to identify the required CUCM cluster when a calling behavior using CUCM is selected. If the default CUCM domain is selected, this is not required.
   • User Type - "Person", "Bot" or "App User (Guest User)".
   • Status - the current Cisco Webex App user status: for example: active/inactive, in a call/meeting/presenting, and so on. If unknown, then displayed as: "The user status could not be determined".

Delete a Cisco Webex App User

This procedure deletes an existing Cisco Webex App user (synced, or added via VOSS Automate).

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.

2. Set the hierarchy to the Customer or Site level.

3. Go to (default menus) Cisco Webex App > Users.

4. Choose the Webex users you wish to delete (one or more).

5. Click Delete.

6. Click Yes to confirm.

   Note

   When deleting a subscriber with Cisco Webex App, the internal number inventory (INI) is updated as the number status is changed to Available, and the description, if any, is removed.

Provisioning Subscribers with Cisco Webex

This section describes how to provision Cisco Webex for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Related Topics

• Add Webex App User
• Webex Teams Quick Add

Add Webex Teams User

Webex Teams Feature Reference

Use this procedure to add a Webex Teams User in VOSS Automate.

1. Log in as provider, reseller, customer, or site administrator.

2. Choose Webex Teams > Users. The Webex Teams Users screen is displayed showing all Webex Teams Users (synced, or added in VOSS Automate).

3. Click Add on the button bar.

4. Choose the required site from the Hierarchy drop-down to which you want to add the Webex Teams user and click OK.

5. Enter the following information on the Webex Teams Users input form:

6. On the Account Details tab complete, at minimum, the mandatory fields:

   • First Name
   • Last Name
   • Email Address*. This is a mandatory field. Also used to match users being moved during the overbuild process.
   • Login Enabled. Read only field. Check box selected = Only visible if the user has activated their Webex Teams account by accepting an email inviting them to join Webex Teams.
   • Invite Pending. Read only field. Check box selected = User has not yet responded to an email inviting them to join Webex Teams. Only visible once this form has been completed (steps 7 and 8), saved (Step 9) and then refreshed.

   The Status read only field shows for created users. A textual description of the user status based on Login Enabled and Invite Pending. For example: "The user has never logged in; a status cannot be determined".

   If native calling is enabled, Phone Numbers and Extension fields can be exposed for the user.

7. On the Services tab, choose the required enabled Services for the user by selecting the check boxes:

   Message

   • Webex Teams Messaging. Allows a user to exchange messages and share files with another person or a group of people.

   Meeting

   • Webex Teams 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex Teams cloud spaces.
   • Webex Enterprise Edition 200. Webex Enterprise Edition.
   • Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they use – whether that’s video conferencing services like WebEx or other systems like Polycom.

   Hybrid Calendar Services

   • Microsoft Exchange/Office 365. Select for users who have mailboxes in on-premises Exchange or Office 365.
   • Google Calendar. Enable for users using Google Calendar.

   Hybrid Call Services

   • Aware. Makes Webex Teams "aware" of all calls across your existing unified communications system. Hybrid Call Services Connect (see field below) is dependent on Hybrid Call Services Aware.

   • Connect. Deployed on top of Hybrid Call Services Aware (see above field) and amongst other things, connects Webex Teams with VOSS Automate so that they work together. Enabled = Remote Device created.

     Note that with Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or the Webex Teams app as well as hear incoming calls ring both their desk phones and the Webex Teams app and answer the call on either.

   If calling is enabled for the user, a Calling group of controls also shows under the Services tab.

8. On the Roles tab, choose the Roles for the user by selecting the check boxes:

   • No administrator privileges
   • Full administrator privileges. Access to all of the portal's features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
   • Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
   • Support Administrator privileges. Access to user information and support logs.
   • User and Device Administrator
   • Device Administrator

9. Click Save on the button bar when complete to add the Webex Teams User.

Delete Webex Teams User

Webex Teams Feature Reference

Use this procedure to delete a Webex Teams user (synced, or added via VOSS Automate).

1. Log in as provider, reseller, customer, or site administrator.
2. Set the hierarchy to the Customer or Site level.
3. Choose Subscriber Management > Webex Teams Users.
4. Select one or more check boxes next to the Webex Teams Users you want to delete, and then click Delete.
5. Click Yes to continue to delete or No to abort the process.

This relation implements the workflows to manage Spark Users.

Model Details: relation/SparkUser