[Index]

Model: device/msteamsonline/CsCallQueue

Call Queues

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Overview

Microsoft Teams call queues allow you to manage incoming callers as they arrive in a call queue, and for the duration of their wait in the call queue, until they're connected to an agent. For example, you can set up a call queue to play a greeting message as a caller arrives in the queue, or play a music file while they're waiting to route to a call agent.

Note

Call queues support the following audio file types: .MP3, .WAV, .WMA Call queues updated in VOSS Automate will copy the audio files to the Microsoft Admin Portal using SCP. This can be seen in the transaction logs.

Automate administrators may configure all call queue related configuration within the Automate Admin Portal without requiring additional configuration in the Microsoft Admin Portal.

You can set up a call queue to efficiently route callers out of the queue, to the first available agent, for example. If no agents are signed in or when all agents have opted out of the queue, you can also define, from within Automate or from the Microsoft Admin Portal, how new incoming calls are managed. In this case, you can choose to add new incoming calls to the queue, or disconnect, or redirect the call.

Note

Visit the Microsoft documentation for more information around the recommended call queue configuration, including some options that you can set up in VOSS Automate (https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue).

Microsoft's recommended settings for call queue are as follows:

Changes you make to call queues from within VOSS Automate updates call queues in the Microsoft cloud portal, and changes made in the Microsoft cloud also syncs to the relevant call queues in VOSS Automate.

View and Manage Microsoft Teams Call Queues

This procedure displays, edits, and deletes existing Microsoft Teams call queues, and adds new call queues, from within the Automate Admin Portal.

  1. In the Automate Admin portal, go to (default menus) Subscriber Management > Call Queues to open the Call Queues summary list view.

  2. View existing call queues, which may have been added either from VOSS Automate or from the Microsoft Teams Admin Portal.

    Note

    From the list view you can choose to update, delete, move, or export existing call queues, or add new call queues, and your changes will sync to the call queue details in the Microsoft Teams Admin Portal.

  3. Choose an option:

    A new call queue is added to the Microsoft Teams Admin Portal with the settings you configured. Any changes made to update an existing call queue are synced to the Microsoft Teams Admin Portal. Any changes you make to these settings on the Microsoft Teams Admin Portal sync to Automate to update the call queue in Automate.

Call Queues Page

You can select the following tabs on the Call Queues configuration page (once you select a call queue in the summary list view):

General Info

This tab/panel configures the call queue name, adds resource accounts and calling IDs (optionally), and allows you to choose the language that will be used for transcribing voicemail messages and to play system prompts.

Note

When resource accounts (resource users) are added to call queues and auto attendants, deleting a call queue or auto attendant triggers a system workflow that first disassociates any associated resource accounts, then deletes the call queue or auto attendant.

Greeting and Music

This tab/panel configures greeting and music on hold options.

The table describes configuration options on the tab/panel:

Field Description
Greeting > Options

Choose a greeting option, either of the following:

  • No greeting

  • Play an audio file

    Selecting this option displays the Audio file field, where you can choose the audio file you wish to use.

  • Add a greeting message

    Selecting this option displays the Message field, where you can fill out the greeting message to use.

    The typed message will be converted to an audio message by MS text-to-speech.
Greeting > Music on hold

Choose an option for playing music while the caller is on hold. Options are:

  • Play default music

  • Play an audio file

    Selecting this option displays the Audio file field, where you can choose the audio file you wish to use.

Note

Call Answering

This tab/panel defines how incoming calls in the call queue are answered.

The table describes configuration options on this tab/panel:

Field Description
Options / Team / Channel

Defines whether to have a specific MS Team and channel answer calls in the queue or choose to assign specific call agents, distribution lists, and groups.

Assigning a MS team to call answering must be configured on the MS Teams portal and synced to VOSS Automate. The ability to set this up from within VOSS Automate is reserved for future development.
Should Overwrite Callable Channel Property A Teams channel can only be linked to one call queue at a time. To force reassignment of the Teams channel to a new call queue, set this to value to True.
Conference Mode

Enables or disables conference mode. The recommended setting is Enabled.

Enabling conference mode reduces the time it takes for the caller to connect with an agent.

Conference mode enabled requires that the agent answering calls is using Microsoft Teams desktop client or a Microsoft phone.

Note

An edge case scenario exists where deleting a user or a group that is referenced by a call queue causes invalid data to display for the call queue. Typically, this is visible when opening the call queue in the Automate portal and the group or user ID is shown under call answer settings instead of a name.

This is due to MS Teams still including the deleted resource(s) in the call queue settings response that VOSS Automate retrieves. This case has the most impact if the group or user that was deleted is the only resource left in the call queue. The pkid of the resource (user or group) is seen instead of the proper name in the dropdown and if you save the call queue, it may error out as MS Teams will then yield an error for those resources being invalid.

As a workaround, you can remove the resource(s) that appear as pkids from the call queue before saving the call queue. This will ensure the call queue update that happens only includes valid data.

Agent Selection

This tab/panel defines the agents available to answer calls, and how calls are distributed and routed to agents.

The table describes configuration options on the Agent selection tab/panel:

Field Description
Routing method

Defines how calls are routed: Options are:

  • Attendant routing

    Rings all agents in the queue at the same time. The first agent to pick up the call takes the call.

  • Serial routing

    Rings call agents in the order they're listed in the call agents list. The call cycles through agents until one answers the call.

  • Round robin

    A recommended routing method, representing a balanced approach that sends the same number of calls from the queue to each agent.

  • Longest idle

    A recommended routing method that routes the next call to the agent who has been idle the longest. An agent is considered idle when their presence status is set to Available. Calls won't be routed to agents with their presence status set to Unavailable.

    You cannot enable Presence-based routing for this routing method.
Presence-based routing

Recommendation is Enabled. However, this setting can't be enabled for routing option Longest idle.

Disable to send calls to agents who choose to receive calls, regardless of their presence status. Enable to send calls only to agents with their presence status set to Available.
Call agents can opt out of taking calls Recommendation is enabled. Disable to ensure agents accept a call routed to them. Enable to allow agents to choose not to answer a call.
Call agent alert time The time, in seconds, to wait before redirecting the call to the next agent. The recommendation is a minimum of 20 seconds. The minimum alert time is 15 seconds, and the maximum alert time is 180 seconds.

Call Overflow Handling

This tab/panel defines the maximum number of calls that may be in the queue, and how the system handles calls that exceed the maximum.

The table describes configuration options on the Call Overflow Handling tab/panel:

Field Description
Maximum calls in the queue Defines the maximum number of incoming calls you want to allow in the call queue. The default maximum number of incoming calls allowed in a call queue is 200 calls.
When the maximum number of calls is reached

This fieldset defines the system behavior once the number of incoming calls in the call queue reaches your defined maximum.

Two options are available:

  • Disconnect

    Disconnects the call. In this case you can choose to disconnect and take no further action (None), or play an audio file (and select an audio file), or add a greeting message (and fill out a greeting message).

  • Redirect the call

    In this case, calls can be re-directed to another person, a voice app, an external phone number, or to a shared or personal voicemail.

    For each redirect option you choose you can set up further configuration. For example, when redirecting to a shared voicemail, you'll choose the shared voicemail account, define whether to allow transcription, define whether to skip the voicemail system message, and configure a greeting with an audio file or greeting message.

Call Timeout Handling

This tab/panel defines the maximum wait time (in seconds) that an incoming call can remain in the call queue. Once you've set up the maximum wait time, you can configure what happens to the call, that is, disconnect the call, or redirect it (and configure redirect options).

Note

The default maximum wait time is 2700 seconds (45 minutes). The call is dropped or redirected after the predefined wait time threshold is reached.

No Agent Handling

This tab/panel defines how to manage new incoming calls when no agents are signed in or when all agents have opted out of the queue.

The table describes configuration options on the tab/panel:

Field Description
Apply settings only to new incoming calls Defines whether to apply the settings you're configuring to new calls coming in to the call queue. Either Yes or No. Default is No.
No Agent Action

Defines the action to take when no agents are signed in or opted in to handle new incoming calls.

Options are:

  • Queue Call - The call is added to the call queue, with no further configuration options.

  • Disconnect - This option allows you to take no further action or to play an audio file (and choose an audio file) or to add a greeting message.

  • Forward - Allows you to redirect the call to:

    • An external phone number (and fill out the phone number)

    • A person in the organization (and select the person)

      This is the default setting when the setting is Forward.

    • A voice app (and select the voice app)

    • Voicemail (personal) (and select the voicemail)

    • Voicemail (shared) - in this case you select the shared voicemail, define whether to transcribe the message, define whether to skip the voicemail system message, and set up a greeting (add a greeting message or play an audio file)

The following file formats are supported for audio files: MP3, WAV, and WMA. The maximum file size is 5 MB.

Authorized Users Tab

This tab adds and edits authorized users for the call queue. Authorized users are Teams users who have been authorized by a Teams admin center administrator to make configuration changes to Auto attendants and Call queues. This user does not require access to the Teams admin center portal or the assignment of any administrative roles.

When adding an authorized user, you choose the user from the dropdown list.

Model Details: device/msteamsonline/CsCallQueue

Title Description Details
General info Group Assigned by FDP
  • Field Name: General info
  • Type: Object
Name Go to https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue for more information on Call Queue set up. The following settings are recommended by Microsoft: Conference mode to Auto. Routing method to Round robin or Longest idle. Presence-based routing to On. Agent alert time: to 20 seconds
  • Field Name: General info.Name
  • Type: String
Resource Accounts
  • Field Name: ApplicationInstances.[n]
  • Type: Array
1st Phone Number of 1st Resource Account
  • Field Name: General info.FirstApplicationInstanceFirstPhoneNumber
  • Type: String
Assign calling ID
  • Field Name: AssignCallingIds.[n]
  • Type: Array
Language This lets you set the language used to transcribe voicemail messages and play system prompts to the calle
  • Field Name: General info.LanguageId
  • Type: String
  • Target: device/msteamsonline/CsAutoAttendantSupportedLanguage
  • Target attr: DisplayName
  • Format: uri
Greeting and music Group Assigned by FDP
  • Field Name: Greeting and music
  • Type: Object
Greeting
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: Greeting and music.Greeting.Options
  • Type: String
  • Choices: ["No greeting", "Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: Greeting and music.Greeting.WelcomeMusicFileName
  • Type: String
  • Format: db_filename
Message
  • Field Name: Greeting and music.Greeting.WelcomeTextToSpeechPrompt
  • Type: String
Music on hold
  • Field Name: MusicOnHold
  • Type: Object
Options
  • Field Name: Greeting and music.MusicOnHold.Options
  • Type: String
  • Choices: ["Play default music", "Play an audio file"]
Audio file
  • Field Name: Greeting and music.MusicOnHold.MusicOnHoldFileName
  • Type: String
  • Format: db_filename
Call answering Group Assigned by FDP
  • Field Name: Call answering
  • Type: Object
Call answering
  • Field Name: CallAnswering
  • Type: Object
Options
  • Field Name: Call answering.CallAnswering.Options
  • Type: String
  • Choices: ["Choose a team", "Choose users and groups"]
Team Data Loaded
  • Field Name: Call answering.CallAnswering.TeamDataLoaded
  • Type: String
Team
  • Field Name: Call answering.CallAnswering.Team
  • Type: String
Channel
  • Field Name: Call answering.CallAnswering.ChannelId
  • Type: String
ChannelUserObjectId
  • Field Name: Call answering.CallAnswering.ChannelUserObjectId
  • Type: String
Call Agents
  • Field Name: Users.[n]
  • Type: Array
Number of Call Agents
  • Field Name: Call answering.CallAnswering.UsersCount
  • Type: Integer
Distribution Lists and Groups
  • Field Name: DistributionLists.[n]
  • Type: Array
Should Overwrite Callable Channel Property If the channel is in use by another Call Queue, set this setting to true to overwrite it.
  • Field Name: Call answering.CallAnswering.ShouldOverwriteCallableChannelProperty
  • Type: Boolean
Conference Mode Conference mode significantly reduces the amount of time it takes for a caller to be connected to an agent, after the agent accepts the call. For conference mode to work, agents in the call queue must use the Microsoft Teams desktop client or a Microsoft Phone
  • Field Name: Call answering.ConferenceMode
  • Type: Boolean
Agent selection Group Assigned by FDP
  • Field Name: Agent selection
  • Type: Object
Routing Method ROUND ROBIN - balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. LONGEST IDLE - routes each call to the agent who has been idle the longest time. ATTENDANT ROUTING - rings all agents in the queue at the same time. SERIAL ROUTING - rings all call agents one by one in the order specified in the Call Answering User list.
  • Field Name: Agent selection.RoutingMethod
  • Type: String
  • Choices: ["Attendant routing", "Serial routing", "Round robin", "Longest idle"]
Presence-based routing When turned off, calls will be routed to agents who have opted in to receive calls, regardless of their presence state. When turned on, opted-in agents will receive calls only when their presence state is Available.
  • Field Name: Agent selection.PresenceBasedRouting
  • Type: Boolean
Call agents can opt out of taking calls If you turn this off and a call agent gets a call, they must answer it. If you turn it on, each call agent can choose whether or not to answer an incoming call.
  • Field Name: Agent selection.AllowOptOut
  • Type: Boolean
Call agent alert time (seconds) Range - 15 to 180 seconds
  • Field Name: Agent selection.AgentAlertTime
  • Type: Integer
  • Minimum: 15
  • Maximum: 180
Call overflow handling Group Assigned by FDP
  • Field Name: Call overflow handling
  • Type: Object
Maximum calls in the queue Maximum calls = 200
  • Field Name: Call overflow handling.OverflowThreshold
  • Type: Integer
  • Maximum: 200
When the maximum number of calls is reached
  • Field Name: OverflowHandling
  • Type: Object
Options
  • Field Name: Call overflow handling.OverflowHandling.Options
  • Type: String
  • Choices: ["Disconnect", "Redirect this call to"]
Redirect this call to
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: Call overflow handling.OverflowHandling.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "External phone number", "Voicemail (personal)", "Voicemail (shared)"]
Person in organization Search for a person and select them from the dropdown list.
  • Field Name: Call overflow handling.OverflowHandling.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: Identity
  • Format: uri
Voice app Search for a resource account and select it from the dropdown list.
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoiceApp
  • Type: String
  • Target: device/msteamsonline/CsOnlineApplicationInstance
  • Target attr: UserPrincipalName
  • Format: uri
External phone number Enter external phone number. Format example, +14255550123
  • Field Name: Call overflow handling.OverflowHandling.Redirect.Phone
  • Type: String
Voicemail (personal) Search for a person and select them from the dropdown list in order to send to their voicemail.
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailPersonal
  • Type: String
Voicemail (shared) Search for a Microsoft 365 Group and select it from the dropdown list.
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailShared
  • Type: String
Transcription
  • Field Name: Call overflow handling.OverflowHandling.Redirect.EnableOverflowSharedVoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailSharedSkipSystemMessage
  • Type: Boolean
Greeting
  • Field Name: VoicemailSharedGreeting
  • Type: Object
Options
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailSharedGreeting.Options
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailSharedGreeting.OverflowSharedVoicemailAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: Call overflow handling.OverflowHandling.Redirect.VoicemailSharedGreeting.OverflowSharedVoicemailTextToSpeechPrompt
  • Type: String
Disconnect
  • Field Name: Disconnect
  • Type: Object
Option
  • Field Name: Call overflow handling.OverflowHandling.Disconnect.Option
  • Type: String
  • Choices: ["None", "Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: Call overflow handling.OverflowHandling.Disconnect.OverflowDisconnectAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: Call overflow handling.OverflowHandling.Disconnect.OverflowDisconnectTextToSpeechPrompt
  • Type: String
Call timeout handling Group Assigned by FDP
  • Field Name: Call timeout handling
  • Type: Object
Maximum wait time Maximum time 2700 secs (45 mins)
  • Field Name: Call timeout handling.TimeoutThreshold
  • Type: Integer
When call times out
  • Field Name: TimeoutHandling
  • Type: Object
Options
  • Field Name: Call timeout handling.TimeoutHandling.Options
  • Type: String
  • Choices: ["Disconnect", "Redirect this call to"]
Redirect this call to
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "External phone number", "Voicemail (personal)", "Voicemail (shared)"]
Person in organization Search for a person and select them from the dropdown list.
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: Identity
  • Format: uri
Voice app Search for a resource account and select it from the dropdown list.
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoiceApp
  • Type: String
  • Target: device/msteamsonline/CsOnlineApplicationInstance
  • Target attr: UserPrincipalName
  • Format: uri
External phone number Enter external phone number. Format example, +14255550123
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.Phone
  • Type: String
Voicemail (personal) Search for a person and select them from the dropdown list in order to send to their voicemail.
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailPersonal
  • Type: String
Voicemail (shared) Search for a Microsoft 365 Group and select it from the dropdown list.
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailShared
  • Type: String
Transcription
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.EnableTimeoutSharedVoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailSharedSkipSystemMessage
  • Type: Boolean
Greeting
  • Field Name: VoicemailSharedGreeting
  • Type: Object
Options
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailSharedGreeting.Options
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailSharedGreeting.TimeoutSharedVoicemailAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: Call timeout handling.TimeoutHandling.Redirect.VoicemailSharedGreeting.TimeoutSharedVoicemailTextToSpeechPrompt
  • Type: String
Disconnect
  • Field Name: Disconnect
  • Type: Object
Option
  • Field Name: Call timeout handling.TimeoutHandling.Disconnect.Option
  • Type: String
  • Choices: ["None", "Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: Call timeout handling.TimeoutHandling.Disconnect.TimeoutDisconnectAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: Call timeout handling.TimeoutHandling.Disconnect.TimeoutDisconnectTextToSpeechPrompt
  • Type: String
No agent handling Group Assigned by FDP
  • Field Name: No agent handling
  • Type: Object
No agents opted or signed in
  • Field Name: NoAgentHandling
  • Type: Object
Apply settings only to new incoming calls When this is on, call routing options will only be applied to new incoming calls when no agent is available. When this is off, the settings will be applied to all incoming calls, including calls that are already waiting in the queue.
  • Field Name: No agent handling.NoAgentHandling.NoAgentApplyTo
  • Type: String
  • Choices: ["Off", "On"]
No Agent Action
  • Field Name: No agent handling.NoAgentHandling.NoAgentAction
  • Type: String
  • Choices: ["Queue Call", "Disconnect", "Forward", "Voicemail", "SharedVoicemail"]
Redirect this call to
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: No agent handling.NoAgentHandling.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "External phone number", "Voicemail (personal)", "Voicemail (shared)"]
Person in organization Search for a person and select them from the dropdown list.
  • Field Name: No agent handling.NoAgentHandling.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: Identity
  • Format: uri
Voice app Search for a resource account and select it from the dropdown list.
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoiceApp
  • Type: String
  • Target: device/msteamsonline/CsOnlineApplicationInstance
  • Target attr: UserPrincipalName
  • Format: uri
External phone number Enter external phone number. Format example, +14255550123
  • Field Name: No agent handling.NoAgentHandling.Redirect.Phone
  • Type: String
Voicemail (personal) Search for a person and select them from the dropdown list in order to send to their voicemail.
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailPersonal
  • Type: String
Voicemail (shared) Search for a Microsoft 365 Group and select it from the dropdown list.
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailShared
  • Type: String
Transcription
  • Field Name: No agent handling.NoAgentHandling.Redirect.EnableNoAgentSharedVoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailSharedSkipSystemMessage
  • Type: Boolean
Greeting
  • Field Name: VoicemailSharedGreeting
  • Type: Object
Options
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailSharedGreeting.Options
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailSharedGreeting.NoAgentSharedVoicemailAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: No agent handling.NoAgentHandling.Redirect.VoicemailSharedGreeting.NoAgentSharedVoicemailTextToSpeechPrompt
  • Type: String
Disconnect
  • Field Name: Disconnect
  • Type: Object
Option
  • Field Name: No agent handling.NoAgentHandling.Disconnect.Option
  • Type: String
  • Choices: ["None", "Play an audio file", "Add a greeting message"]
Audio File You're responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. This includes intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, including artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control, or license the music copyrights, sound effects, audio, and other intellectual property rights.
  • Field Name: No agent handling.NoAgentHandling.Disconnect.NoAgentDisconnectAudioFilePromptFileName
  • Type: String
  • Format: db_filename
Message To add a greeting message, enter text you want the system to read, up to 1000 characters. For example, 'Sorry that we can't take your call at this time. Please leave your name, phone number and reason for your call after the beep.'
  • Field Name: No agent handling.NoAgentHandling.Disconnect.NoAgentDisconnectTextToSpeechPrompt
  • Type: String